FRATCH

Recommended expert

Dresden, Germany

Experience

Mar 2024 - Sep 2025

1 year 7 months

IT Administrator

BSA-Bundessortenamt

Administration / Support
Quality management
Interface with IT to solve technical issues
Advising and supporting the customer's specialists
Responsible for various projects
Hardware: Laptop, Peripherals
Software: Windows 10, Office 2016/365, Windows Server 2008/2012, AD, Administration, VBN and other topics

Jun 2023 - Jan 2024

8 months

IT Coordinator

IT Solutions GmbH

Management of service desk support
Quality management
Management of service providers and other internal and external parties
Interface with IT to solve technical issues
Advising and supporting the customer's specialists
Responsible for various projects
Hardware: Laptop, Peripherals
Software: Windows 10, Office 2016/365, Genesis World, Windows Server 2008/2012, SCCM, AD, TeamViewer, Microsoft Teams and more

May 2022 - Feb 2023

10 months

IT Coordinator

VEM-Sachsenwerk GmbH

Setup of a data center for non-SAP and SAP
Quality management
Coordination of service providers and other internal and external parties
Setup of a new network environment
Cooperation and exchange with requirements and process management
Advising and supporting the customer's specialists
Interface with IT to solve technical issues
Hardware: Laptop, Peripherals
Software: Windows 10, Office 365, Windows Server 2008/2012, SCCM, AD, TeamViewer, Microsoft Teams

May 2021 - Apr 2022

1 year

IT Support

Modis GmbH

Setup of a first-level support
Quality management
Telephone application support
Ticket creation and processing
2nd and 3rd level support
Advising and supporting the customer's specialists
Hardware: Laptop, Peripherals
Software: Windows 10, Office 2016, Windows Server 2008/2012, SCCM, AD, TeamViewer, Microsoft Teams

Feb 2021 - May 2021

4 months

Senior Service Desk

ACP IT Solutions GmbH

Setup of service desk support
Quality management
Setup of a new service desk
Telephone application support
Ticket creation and processing
2nd and 3rd level support
Advising and supporting the customer's specialists
Hardware: Laptop, Peripherals
Software: Windows 10, Office 2016/365, Genesis World, Windows Server 2008/2012, SCCM, AD, TeamViewer, Microsoft Teams

May 2018 - Dec 2020

2 years 8 months

Project associate

ITZ-Bund

Quality management
Telephone application support
Ticket logging and processing
2nd and 3rd level support
Consulting and support for the client's subject matter experts
Preparation and planning for the migration to Windows 10
Hardware: laptop, peripherals
Software: Windows 7/10, Office 2010/2013/2016, Matrix 42, Spartakus, Windows Server 2008/2012, SCCM, AD, Remady

Aug 2017 - Jan 2018

6 months

Project associate

Stammkunden Pflege

Quality management
Telephone application support
Ticket logging and processing
2nd and 3rd level support
Consulting and support for the client's subject matter experts
Hardware: laptop, peripherals
Software: Windows 7/10, Office 2010/2013, Matrix 42, Spartakus, Windows Server 2008/2012

Mar 2017 - Jul 2017

5 months

Project associate

SRH Dienstleistungen

Quality management
Telephone application support
Ticket logging and processing
2nd and 3rd level support
Consulting and support for the client's subject matter experts
Hardware: laptop, peripherals
Software: Windows 7, Office 2010, Matrix 42, Spartakus, Windows Server 2008/2012

Apr 2015 - Dec 2016

1 year 9 months

Project associate

Deutsche Leasing AG

Quality management
Reviewing application permissions
Maintaining the permissions databases
Reporting
Recertification of user permissions according to MaRisk
Consulting and support for the client's subject matter experts
Hardware: laptop, peripherals
Software: Windows 7, Excel 2010, Word 2010, PowerPoint 2010

Jan 2015 - Mar 2015

3 months

Supporter

KFW Bank AöR

1st and 2nd level support
User helpdesk for printer, scanner, and PC issues
Telephone application support
Ticket logging and processing
Activation of 3rd level support when needed
Hardware: Dell, HP, and Lenovo notebooks and desktops
Software: Windows 7, Windows 8, HP Service Manager 7-9

May 2014 - Nov 2014

7 months

Support Specialist

MLP AG

1st and 2nd level support
User helpdesk for printer, scanner and PC issues
Phone support for applications
Ticket creation and processing
Escalation to 3rd level support when needed
Hardware: Dell, HP, Lenovo and Toshiba notebooks
Software: Windows XP, Windows 7, Windows 8, HP Service Manager 7-9, Citrix, Lotus Notes, Microsoft Outlook 2013, VMware SCCM, Windows Server 2008

Aug 2013 - Mar 2014

8 months

Team Lead for Technicians

Daimler AG

Reinstallation of desktops and notebooks
Replacement of devices (PCs, monitors and peripherals)
User training
Backup and restore of user data
Reporting
1st and 2nd level support
User helpdesk
Hardware: Dell, HP, Lenovo, Acer desktops and notebooks
Software: Windows XP, Windows 7, Microsoft Office 2007/2010, Daimler VKL-PKW, Win-Lease, Daimler Rumba

Jun 2013 - Jul 2013

2 months

Team Lead for Technicians

Edeka AG & Co. KG

Reinstallation of desktops and notebooks
Replacement of devices (PCs, monitors and peripherals)
User training
Backup and restore of user data
Server relocation
Setup and commissioning of telephones
Hardware: Dell desktops and notebooks, Lenovo notebooks
Software: Windows XP, Windows 7, Microsoft Outlook 2003/2010

Feb 2013 - Mar 2013

2 months

Rollout Technician

Unilever Deutschland GmbH

Reinstallation of desktops and notebooks
Replacement of devices (PCs, monitors and peripherals)
User training
Backup and restore of user data
Reporting
1st and 2nd level support
User helpdesk
Hardware: Dell desktops and notebooks, Lenovo notebooks
Software: Windows XP, Windows 7, Microsoft Outlook 2003/2010

Jan 2013 - Feb 2013

2 months

Technician

Volks- und Raiffeisenbank eG

Setup and configuration of routers
Replacement of old hardware with new Cisco hardware
Hardware: Cisco routers, notebook

Aug 2012 - Dec 2012

5 months

Team Leader

Müller Limited & Co. KG

Set up a 2.4 GHz and 5 GHz Wi-Fi network in the drugstore branches
Reporting
Laying and connecting network cables
Creating documentation
Configuring routers and switches
Organizing timely completion of customer requests
Troubleshooting technical problems during setup
1st and 2nd-level support
Hardware: Cisco access points and switches, bridges, PoE switches, patch panels, network outlets
Software: Ekahau Site Survey, Wi-Fi Planner, JDSU Plan-Um, Windows XP, Windows 7, Microsoft Office 2010

Oct 2009 - Aug 2012

2 years 11 months

Technician

ADP Gauselmann AG

Installing, replacing, and configuring slot machines
Upgrading and modifying machines
Programming black boxes
Hardware: slot machines, laptop
Software: Windows XP, Linux

Feb 2009 - Mar 2009

2 months

Technician

NCR GmbH

Installing, configuring, and maintaining ATMs at clients like Postbank, Volks- und Raiffeisenbank, Sparkasse
Repairing and replacing defective hardware
1st and 2nd-level support
Server infrastructure support
Hardware: ATMs, statement printers

Sep 2008 - Dec 2008

4 months

Technician

Vodafone GmbH

1st and 2nd-level support
User helpdesk
Replacing old devices
Setting up and on-site configuration of new devices (PCs, notebooks, docking stations)
Partially upgrading old hardware
Backing up and restoring user data
Creating and preparing images for deployment on new PCs
Reporting
Training technicians
Hardware: Dell desktops and notebooks, peripherals
Software: MS Outlook 2003, MS Office 2003, Windows XP/Vista/7

Jun 2008 - Aug 2008

3 months

Technician

Delphi GmbH

1st and 2nd-level support
User helpdesk
Replacing old devices
Setting up and on-site configuration of new devices
Partially upgrading old hardware
Backing up and restoring user data
Creating images for deployment on new PCs
Hardware: Dell desktops, notebooks, servers
Software: Windows XP, Microsoft Office 2003, Microsoft Outlook 2003, EDS ticketing system

Jan 2008 - Apr 2008

4 months

Technician

Kone GmbH

1st- and 2nd-level support
User helpdesk
Exchange of old devices
Setup and on-site configuration of new devices
Partial upgrade of old hardware
Backing up and restoring user data
Creating images for deploying to new PCs
Hardware: HP Compaq DC5100, 6910p, NC 6400, HP MFC 575, peripherals
Software: Windows XP, Microsoft Office 2003, Outlook 2003, Allgeier Scanview, FrontLine CAD, Autodesk AutoCAD, KONE PBC

Nov 2007 - Dec 2007

2 months

Technician

MAS-Haus GmbH / Autohandel Staron / Intertrade-Dresden GmbH / Stevens Auto-Schau

Installation and configuration of operating systems and Microsoft Office
Hardware upgrades
Installation of Windows XP
System configuration
Installation of Microsoft Office 2003
Partial upgrades of hard drives, RAM, and graphics cards
Driver research
User training
Hardware: desktops, laptops, peripherals
Software: Windows XP, Microsoft Office 2003

Skills

Networks
Hardware And Software Rollouts
Servers
Support
Telecommunications
Banking
Financial Services
Automotive/-motives
Wholesale And Retail
Slot Machines
Atms
Industry
Public Authorities

Languages

German

Native

Certifications & licenses

Driver's license classes B, BE, C1, C1E, M, L

Profile

Created

September 2025

Last Update

November 2025

Need a freelancer? Find your match in seconds.

Try FRATCH GPT

Frequently asked questions

Do you have questions? Here you can find further information.

Where is Mike based?

Mike is based in Dresden, Germany.

What languages does Mike speak?

Mike speaks the following languages: German (Native).

How many years of experience does Mike have?

Mike has at least 14 years of experience. During this time, Mike has worked in at least 11 different roles and for 22 different companies. The average length of individual experience is 7 months. Note that Mike may not have shared all experience and actually has more experience.

What roles would Mike be best suited for?

Based on recent experience, Mike would be well-suited for roles such as: IT Administrator, IT Coordinator, IT Support.

What is Mike's latest experience?

Mike's most recent position is IT Administrator at BSA-Bundessortenamt.

What companies has Mike worked for in recent years?

In recent years, Mike has worked for BSA-Bundessortenamt, IT Solutions GmbH, VEM-Sachsenwerk GmbH, Modis GmbH, and ACP IT Solutions GmbH.

Which industries is Mike most experienced in?

Mike is most experienced in industries like Information Technology (IT), Government and Public Administration, and Manufacturing. Mike also has some experience in Banking and Finance, Automotive, and Retail.

Which business areas is Mike most experienced in?

Mike is most experienced in business areas like Information Technology (IT), Quality Assurance (QA), and Customer Service. Mike also has some experience in Product Development, Production/Manufacturing, and Project Management.

Which industries has Mike worked in recently?

Mike has recently worked in industries like Information Technology (IT), Government and Public Administration, and Manufacturing.

Which business areas has Mike worked in recently?

Mike has recently worked in business areas like Information Technology (IT), Quality Assurance (QA), and Project Management.

Does Mike have any certificates?

Mike has 1 certificate: Driver's license classes B, BE, C1, C1E, M, L.

What is the availability of Mike?

Mike is immediately available full-time for suitable projects.

What is the rate of Mike?

Mike's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.