Mike R.
IT Administrator
Experience
Mar 2024 - Sep 2025
1 year 7 monthsIT Administrator
BSA-Bundessortenamt
- Administration / support
- Quality management
- Interface with IT to solve technical issues
- Advising and supporting the client's specialists
- Responsible for various projects
- Hardware: laptops, peripherals
- Software: Windows 10, Office 2016/365, Windows Server 2008/2012, Active Directory, administration, VBN and other topics
Jun 2023 - Jan 2024
8 monthsIT Coordinator
IT Solutions GmbH
- Managing service desk support
- Quality management
- Managing service providers and other internal and external parties
- Interface with IT to solve technical issues
- Advising and supporting the client's specialists
- Responsible for various projects
- Hardware: laptops, peripherals
- Software: Windows 10, Office 2016/365, Genesis World, Windows Server 2008/2012, SCCM, Active Directory, TeamViewer, Microsoft Teams and more
May 2022 - Feb 2023
10 monthsIT Coordinator
VEM-Sachsenwerk GmbH
- Setting up a non-SAP and SAP data center
- Quality management
- Coordinating service providers and other internal and external parties
- Setting up a new network environment
- Cooperating with requirements and process management
- Advising and supporting the client's specialists
- Interface with IT to solve technical issues
- Hardware: laptops, peripherals
- Software: Windows 10, Office 365, Windows Server 2008/2012, SCCM, Active Directory, TeamViewer, Microsoft Teams
May 2021 - Apr 2022
1 yearIT Support
Modis GmbH
- Setting up first-level support
- Quality management
- Telephone application support
- Ticket creation and processing
- 2nd-level and 3rd-level support
- Advising and supporting the client's specialists
- Hardware: laptops, peripherals
- Software: Windows 10, Office 2016, Windows Server 2008/2012, SCCM, Active Directory, TeamViewer, Microsoft Teams
Feb 2021 - May 2021
4 monthsSenior Service Desk
ACP IT Solutions GmbH
- Setting up service desk support
- Quality management
- Setting up a new service desk
- Telephone application support
- Ticket creation and processing
- 2nd-level and 3rd-level support
- Advising and supporting the client's specialists
- Hardware: laptops, peripherals
- Software: Windows 10, Office 2016/365, Genesis World, Windows Server 2008/2012, SCCM, Active Directory, TeamViewer, Microsoft Teams
May 2018 - Dec 2020
2 years 8 monthsProject Associate
ITZ-Bund
- Quality management
- Telephone application support
- Ticket logging and processing
- 2nd-level and 3rd-level support
- Consulting and support for the client's subject matter experts
- Preparation and planning for the migration to Windows 10
- Hardware: laptop, peripherals
- Software: Windows 7/10, Office 2010/2013/2016, Matrix 42, Spartakus, Windows Server 2008/2012, SCCM, AD, Remady
Aug 2017 - Jan 2018
6 monthsProject Associate
Existing Customer Care
- Quality management
- Telephone application support
- Ticket logging and processing
- 2nd-level and 3rd-level support
- Consulting and support for the client's subject matter experts
- Hardware: laptop, peripherals
- Software: Windows 7/10, Office 2010/2013, Matrix 42, Spartakus, Windows Server 2008/2012
Mar 2017 - Jul 2017
5 monthsProject Associate
SRH Dienstleistungen
- Quality management
- Telephone application support
- Ticket logging and processing
- 2nd-level and 3rd-level support
- Consulting and support for the client's subject matter experts
- Hardware: laptop, peripherals
- Software: Windows 7, Office 2010, Matrix 42, Spartakus, Windows Server 2008/2012
Apr 2015 - Dec 2016
1 year 9 monthsProject Associate IAM
Deutsche Leasing AG
- Quality management
- Checking application permissions
- Maintaining authorization databases
- Reporting
- Re-certification of user permissions according to MaRisk
- Consulting and support for the client's subject matter experts
- Hardware: laptop, peripherals
- Software: Windows 7, Excel 2010, Word 2010, PowerPoint 2010
Jan 2015 - Mar 2015
3 monthsSupporter
KFW Bank AöR
- 1st and 2nd level support
- User helpdesk for printer, scanner, and PC issues
- Telephone application support
- Ticket logging and processing
- Escalation to 3rd level support when needed
- Hardware: Dell, HP, and Lenovo notebooks and desktops
- Software: Windows 7, Windows 8, HP Service Manager 7-9
May 2014 - Nov 2014
7 monthsSupporter
MLP AG
- 1st and 2nd level support
- user helpdesk for printer, scanner and PC issues
- phone application support
- ticket creation and processing
- escalation to 3rd level support when needed
- hardware: Dell, HP, Lenovo and Toshiba notebooks
- software: Windows XP, Windows 7, Windows 8, HP Service Manager 7-9, Citrix, Lotus Notes, Microsoft Outlook 2013, VMware SCCM, Windows Server 2008
Aug 2013 - Mar 2014
8 monthsTeam leader for technicians
Daimler AG
- Reinstallation of desktops and notebooks
- Replacement of devices (PCs, monitors and peripherals)
- user training
- backing up and restoring user data
- Reporting
- 1st and 2nd level support
- user helpdesk
- hardware: Dell, HP, Lenovo, Acer desktops and notebooks
- software: Windows XP, Windows 7, Office 2007/2010, Daimler VKL-PKW, Win-Lease, Daimler Rumba
Jun 2013 - Jul 2013
2 monthsTeam leader for technicians
Edeka AG und Co. KG
- Reinstallation of desktops and notebooks
- Replacement of devices (PCs, monitors and peripherals)
- user training
- backing up and restoring user data
- Server relocation
- Setup and activation of phones
- hardware: Dell desktops and notebooks, Lenovo notebooks
- software: Windows XP, Windows 7, Microsoft Outlook 2003/2010
Feb 2013 - Mar 2013
2 monthsRollout technician
Unilever Deutschland GmbH
- Reinstallation of desktops and notebooks
- Replacement of devices (PCs, monitors and peripherals)
- user training
- backing up and restoring user data
- Reporting
- 1st and 2nd level support
- user helpdesk
- hardware: Dell desktops and notebooks, Lenovo notebooks
- software: Windows XP, Windows 7, Microsoft Outlook 2003/2010
Jan 2013 - Feb 2013
2 monthsTechnician
Volks- und Raiffeisenbank eG
- Setup and configuration of routers
- Replacement of old hardware with new Cisco hardware
- hardware: Cisco routers, notebook
Aug 2012 - Dec 2012
5 monthsTeam Leader
Müller Limited & Co. KG
- Set up a 2.4 and 5 GHz Wi-Fi network in drugstore branches
- Reporting
- Laying and connecting network cables
- Creating documentation
- Configuring routers and switches
- Organizing timely fulfillment of customer requirements
- Resolving technical issues during setup
- 1st and 2nd level support
- Hardware: Cisco access points and switches, bridges, PoE switches, patch panels, network outlets
- Software: Ekahau Site Survey, Wi-Fi Planner, JDSU Plan-Um, Windows XP/7, Microsoft Office 2010
Oct 2009 - Aug 2012
2 years 11 monthsTechnician
ADP Gauselmann AG
- Installation, replacement, and configuration of slot machines
- Technical upgrades and modification of machines
- Programming black boxes
- Hardware: slot machines, notebook
- Software: Windows XP, Linux
Feb 2009 - Mar 2009
2 monthsTechnician
NCR GmbH
- Installing, configuring and maintaining ATMs at client sites (Postbank, Volks- und Raiffeisenbank, Sparkasse)
- Repairing and replacing defective hardware
- 1st and 2nd level support
- Server infrastructure support
- Hardware: ATMs, statement printers
Sep 2008 - Dec 2008
4 monthsTechnician
Vodafone GmbH
- 1st and 2nd level support
- User helpdesk
- Replacing old equipment
- Setting up and configuring new devices on-site (PCs, notebooks, docking stations)
- Partial upgrades of old hardware
- Backing up and restoring user data
- Preparing and creating images for new PCs
- Reporting
- Training technicians
- Hardware: Dell desktops and notebooks, peripherals
- Software: MS Outlook 2003, MS Office 2003, Windows XP/Vista/7
Jun 2008 - Aug 2008
3 monthsTechnician
Delphi GmbH
- 1st and 2nd level support
- User helpdesk
- Replacing old equipment
- Setting up and configuring new devices on-site (PCs, notebooks, docking stations)
- Partial upgrades of old hardware
- Backing up and restoring user data
- Preparing and creating images for new PCs
- Hardware: Dell desktops, notebooks, servers
- Software: Windows XP, Microsoft Office 2003, Microsoft Outlook 2003, EDS ticketing system
Jan 2008 - Apr 2008
4 monthsTechnician
Kone GmbH
- 1st and 2nd level support
- User helpdesk
- Replacing old equipment
- Setting up and configuring new devices (PCs, laptops, docking stations) on site
- Partially upgrading older hardware
- Backing up and restoring user data
- Preparing and creating images for new PCs
- Hardware: HP Compaq DC5100, 6910p, NC6400, MFC575, peripherals
- Software: Windows XP, Microsoft Office 2003, Microsoft Outlook 2003, Allgeier scanview, FrontLine CAD, Autodesk AutoCAD, KONE PBC
Nov 2007 - Dec 2007
2 monthsTechnician
MAS-Haus GmbH; Autohandel Staron; Intertrade-Dresden GmbH; Stevens Auto-Schau
- Installing and configuring operating systems and Microsoft Office
- Installing Windows XP
- System configuration
- Installing Microsoft Office 2003
- Partially upgrading hard drives, RAM, graphics cards
- Searching for drivers
- Training users
- Hardware: Desktops, laptops, peripherals
- Software: Windows XP, Microsoft Office 2003
Languages
German
NativeCertifications & licenses
Driver's license classes B, BE, C1, C1E, M, L
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