Mike R. - IT Administrator

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Dresden, Germany

Experience

Mar 2024 - Sep 2025

1 year 7 months

IT Administrator

BSA-Bundessortenamt

Administration/Support
Quality management
Interface to IT for solving technical problems
Advising and supporting the customer's department managers
Responsible for various projects
Hardware: laptops, peripherals
Software: Windows 10, Office 2016/365, Windows Server 2008/2012, AD, administration, VBN, and other topics

Jun 2023 - Jan 2024

8 months

IT Coordinator

IT Solutions GmbH

Managing service desk support
Quality management
Managing service providers and other internal and external parties
Interface to IT for solving technical problems
Advising and supporting the customer's department managers
Responsible for various projects
Hardware: laptops, peripherals
Software: Windows 10, Office 2016/365, Genesis World, Windows Server 2008/2012, SCCM, AD, TeamViewer, Microsoft Teams, and more

May 2022 - Feb 2023

10 months

IT Coordinator

VEM-Sachsenwerk GmbH

Building a non-SAP and SAP data center
Quality management
Coordinating service providers and other internal and external parties
Setting up a new network environment
Collaboration and exchange with requirements and process management
Advising and supporting the customer's department managers
Interface to IT for solving technical problems
Hardware: laptops, peripherals
Software: Windows 10, Office 365, Windows Server 2008/2012, SCCM, AD, TeamViewer, Microsoft Teams

May 2021 - Apr 2022

1 year

IT Support

Modis GmbH

Setting up first-level support
Quality management
Telephone application support
Ticket logging and handling
2nd and 3rd level support
Advising and supporting the customer's department managers
Hardware: laptops, peripherals
Software: Windows 10, Office 2016, Windows Server 2008/2012, SCCM, AD, TeamViewer, Microsoft Teams

Feb 2021 - May 2021

4 months

Senior Service Desk

ACP IT Solutions GmbH

Setting up service desk support
Quality management
Setting up a new service desk
Telephone application support
Ticket logging and handling
2nd and 3rd level support
Advising and supporting the customer's department managers
Hardware: laptops, peripherals
Software: Windows 10, Office 2016/365, Genesis World, Windows Server 2008/2012, SCCM, AD, TeamViewer, Microsoft Teams

May 2018 - Dec 2020

2 years 8 months

Project Associate

ITZ-Bund

Quality management
Telephone application support
Ticket logging and processing
2nd and 3rd level support
Advising and supporting the client's technical managers
Preparation and planning for migration to Windows 10
Hardware: laptops, peripherals
Software: Windows 7/10, Office 2010/2013/2016, Matrix 42, Spartakus, Windows Server 2008/2012, SCCM, AD, Remady

Aug 2017 - Jan 2018

6 months

Project Associate

Stammkunden Pflege

Quality management
Telephone application support
Ticket logging and processing
2nd and 3rd level support
Advising and supporting the client's technical managers
Hardware: laptops, peripherals
Software: Windows 7/10, Office 2010/2013, Matrix 42, Spartakus, Windows Server 2008/2012

Mar 2017 - Jul 2017

5 months

Project Associate

SRH Dienstleistungen

Quality management
Telephone application support
Ticket logging and processing
2nd and 3rd level support
Advising and supporting the client's technical managers
Hardware: laptops, peripherals
Software: Windows 7, Office 2010, Matrix 42, Spartakus, Windows Server 2008/2012

Apr 2015 - Dec 2016

1 year 9 months

Project Associate IAM

Deutsche Leasing AG

Quality management
Reviewing application permissions
Maintaining permission databases
Reporting
Recertification of user permissions according to MaRisk
Advising and supporting the client's technical managers
Hardware: laptops, peripherals
Software: Windows 7, Excel 2010, Word 2010, PowerPoint 2010

Jan 2015 - Mar 2015

3 months

Supporter

KfW Bank AöR

1st and 2nd level support
User helpdesk for printer, scanner, and PC issues
Telephone application support
Ticket logging and processing
Activating 3rd level support when needed
Hardware: Dell, HP, and Lenovo notebooks and desktops
Software: Windows 7, Windows 8, HP Service Manager 7-9

May 2014 - Nov 2014

7 months

Supporter

MLP AG

1st and 2nd level support
User help desk for printer, scanner and PC issues
Phone application support
Ticket creation and handling
Escalation to 3rd level support when needed
Hardware: Dell, HP, Lenovo and Toshiba notebooks
Software: Windows XP, Windows 7, Windows 8, HP Service Manager 7-9, Citrix, Lotus Notes, Microsoft Outlook 2013, VMware SCCM, Windows Server 2008

Aug 2013 - Mar 2014

8 months

Team Lead for Technicians

Daimler AG

New installation of desktops and notebooks
Replacement of devices (PCs, monitors and peripherals)
User training
Backing up and restoring user data
Reporting
1st and 2nd level support
User help desk
Hardware: Dell, HP, Lenovo, Acer desktops and notebooks
Software: Windows XP, Windows 7, Office 2007/2010, Daimler VKL-PKW, Win-Lease, Daimler Rumba

Jun 2013 - Jul 2013

2 months

Team Lead for Technicians

Edeka AG und Co. KG

New installation of desktops and notebooks
Replacement of devices (PCs, monitors and peripherals)
User training
Backing up and restoring user data
Moving servers
Setup and activation of phones
Hardware: Dell desktops and notebooks, Lenovo notebooks
Software: Windows XP, Windows 7, Microsoft Outlook 2003/2010

Feb 2013 - Mar 2013

2 months

Rollout Technician

Unilever Deutschland GmbH

New installation of desktops and notebooks
Replacement of devices (PCs, monitors and peripherals)
User training
Backing up and restoring user data
Reporting
1st and 2nd level support
User help desk
Hardware: Dell desktops and notebooks, Lenovo notebooks
Software: Windows XP, Windows 7, Microsoft Outlook 2003/2010

Jan 2013 - Feb 2013

2 months

Technician

Volks- und Raiffeisenbank eG

Setup and configuration of routers
Replacing old hardware with new Cisco hardware
Hardware: Cisco router, notebook

Aug 2012 - Dec 2012

5 months

Team Lead

Müller Limited & Co. KG

Built a 2.4 and 5 GHz Wi-Fi network in the drugstore branches
Reporting
Laid and connected network cables
Created documentation materials
Configured routers and switches
Organized timely execution of customer requirements
Resolved technical issues during setup
1st and 2nd level support
Hardware: Cisco access points and switches, bridges, PoE switches, patch panels, network outlets
Software: Ekahau Site Survey, Wi-Fi Planner, JDSU Plan-Um, Windows XP/7, Microsoft Office 2010

Oct 2009 - Aug 2012

2 years 11 months

Technician

ADP Gauselmann AG

Installed, replaced, and configured slot machines
Upgraded and converted machines
Programmed black boxes
Hardware: Slot machines, notebook
Software: Windows XP, Linux

Feb 2009 - Mar 2009

2 months

Technician

NCR GmbH

Installed, configured, and maintained ATMs at customer sites (Postbank, Volks- and Raiffeisenbank, Sparkasse)
Repaired and replaced faulty hardware
1st and 2nd level support
Supported server infrastructure
Hardware: ATMs, account statement printers

Sep 2008 - Dec 2008

4 months

Technician

Vodafone GmbH

1st and 2nd level support
User helpdesk
Replaced old devices
Set up and configured new devices on-site (PCs, notebooks, docking stations)
Partially upgraded old hardware
Backed up and restored user data
Prepared and created images for new PCs
Reporting
Trained technicians
Hardware: Dell desktops and notebooks, peripherals
Software: MS Outlook 2003, MS Office 2003, Windows XP/Vista/7

Jun 2008 - Aug 2008

3 months

Technician

Delphi GmbH

1st and 2nd level support
User helpdesk
Replaced old devices
Set up and configured new devices on-site (PCs, notebooks, docking stations)
Partially upgraded old hardware
Backed up and restored user data
Prepared and created images for new PCs
Hardware: Dell desktops, notebooks, servers
Software: Windows XP, Microsoft Office 2003, Microsoft Outlook 2003, EDS ticketing system

Jan 2008 - Apr 2008

4 months

Technician

Kone GmbH

1st and 2nd-level support
User helpdesk
Replacement of old equipment
Setup and on-site configuration of new devices (PCs, notebooks, docking stations)
Partial upgrades of old hardware
Backing up and restoring user data
Preparing and creating images for new PCs
Hardware: HP Compaq DC5100, 6910p, NC 6400, MFC 575, peripherals
Software: Windows XP, Microsoft Office 2003, Microsoft Outlook 2003, Allgeier scanview, FrontLine CAD, Autodesk AutoCAD, KONE PBC