Jennifer Müller
Project Manager
Experience
Project Manager
Hamburger Hochbahn AG
- Design and documentation of all relevant processes
- Setup of the required governance
- Management of service units
- Setup and delivery of training sessions
- Setup and monitoring of SLAs
- Implementation of a continuous service improvement process
- Setup and implementation of reporting
- Management of operations during the hypercare phase
- Stakeholder communication
Project Manager Data Management
Athlon Germany GmbH
Local implementation of data management requirements
Implementation of requirements into operational business
Definition of data assets
Capturing and categorizing data and information
Assigning attributes to data
Data governance model
Identifying data owners and assigning data
Data cataloging
Process adjustments
Training employees
Coordination of operational and VAT audits
Coordination of recording shareholder resolutions
Coordination of recording the letter of comfort
Termination of existing contracts
Closing and winding up of the IC account and external bank accounts
Return of equity and termination of the cash pool agreement
IT archiving
PMO
GSK Stockmann mbB
- Support in implementing a PMO
- Feasibility analyses
- Budget planning
- Resource planning
- Creating project plans
- Implementation of a project management tool
- Training employees
PMO
FITS Finanz Informatik Technologie Service
- Conducting a situational analysis of existing orders in the AR system
- Analysis of all operational orders by client, order type, processing group, escalation level, and handler
- Preparation of a report as the basis for the weekly Q-Meeting
- Discussions with responsible employees to identify processing problems
- Comparison of the backlog with employees' maximum average performance
- Informing employees about their workload, especially time-critical orders
- Avoiding escalations and penalties due to SLA breaches
- Training on approving hardware documentation in FNT Command and ARS
- Creation of a Kanban board for rack occupancy planning
- Preparation of statistics for the past 1.5 years
- Analysis and project support for the Bambi organization
- Data analysis of Bambi reports (work preparation)
- Process and reporting analysis
- Evaluation and subsequent analysis of data from ARS
Project Manager / PMO
VBG
- Modeling and implementation of all necessary processes for contract management including contract administration, contract monitoring, call-offs from framework agreements, and contract changes
- Implementation of an electronic contract register within IT
- Support in the introduction and further development of the software in collaboration with the software vendor SER
- Creation of manuals for user groups and conducting training sessions
- Market analysis for IT services
- Preparation of tender documents for EU tenders
- Training new colleagues in contract management
Contract and Claim Manager
EWE Offshore Service & Solutions GmbH
- Managing existing contracts
- Serving as single point of contact for contract management
- Organizing interfaces for contractual matters internally and externally
- Developing and managing all claim processes
- Creating and implementing strategies for claim prevention and defense
- Structuring and documenting claims
- Preparing and enforcing claims
- Handling legal and commercial aspects of change order negotiations
- Identifying cost optimization opportunities for existing contracts
- Preparing decision papers for asset owners
- Providing legal advice and support for new e-mobility concepts
- Conducting EU tenders
- Supporting negotiations for new operations management and service contracts
- Reviewing and preparing invoices (accounts payable/accounts receivable)
Process and Reporting Analyst
EWE Offshore Service & Solutions GmbH
- Executing internal and external reporting
- Optimizing operational processes and cost centers
- Defining and controlling relevant KPIs in operations management
- Key user of the GreenGate operations management software
- Leading the configuration project for new OWP
Working Student in Operations Management
EWE Offshore Service & Solutions GmbH
- Technical purchasing
Working Student in EWE Systemhaus
EWE VERTRIEB GmbH
- Maintaining master data and systems, including CRM
- Preparing and creating white-label offers
- Conducting market screening and evaluating potential sales partners
- Performing administrative tasks
- Creating statistics and presentations
- Preparing and creating business cases
Working Student in Online Marketing / Product Management
Nordwest Zeitung
- Creating NWZ Guide articles and writing new articles
- Handling media cooperation contracts for NWZ events
- Publishing event dates and creating new events
- Planning Facebook content for NWZonline
- Handling teaser events on the NWZ neighborhood and family portals
Intern in the Crewing Department
Columbia Shipmanagement GmbH
- Knowledge and skill management
- Staff deployment planning
- Staff development
- Internal controlling
- Planning foreign assignments for staff
- Daily contact and coordination with personnel agencies
- Contract management
- Supporting the creation and rollout phase of the crew portal
- Drafting and reviewing assignment agreements
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Energy (3 years), Automotive (2.5 years), Banking and Finance (1 year), Information Technology (1 year), Media and Entertainment (1 year), and Government and Administration (0.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Project Management (5.5 years), Business Intelligence (5 years), Information Technology (3 years), Operations (2 years), Procurement (2 years), and Marketing (1.5 years).
Skills
Contract And Claim Management
Project Management/pmo
Procurement
Process And Reporting Analysis
Operations Management
Marketing / Product Management
Service Management
Windows Operating Systems
Macos Operating Systems
Sap
Ms Office Incl. Visio And Project
Adobe Photoshop
Jira, Confluence
Remedy
Action Request System (Ars)
Fnt Command
Languages
Education
Carl von Ossietzky University of Oldenburg
Master of Arts, focus: corporate leadership and social organization · Economics and Law · Oldenburg, Germany · Grade average 1.8
Emden/Leer University of Applied Sciences
Bachelor of Science · Ship and shipping management, focus on logistics · Emden, Germany · Grade average 2.02
Certifications & licenses
ITIL Foundation v4
Prince2 Foundation
SCRUM Foundation
Profile
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