Jennifer Müller
PMO / Project Manager
Experience
Jan 2023 - May 2023
5 monthsService Integration Project Manager
Hamburger Hochbahn AG
- Design and documentation of all relevant processes
- Establishment of required governance
- Management of service units
- Development and delivery of training
- Setup and monitoring of SLAs
- Implementation of a continuous service improvement process
- Development and implementation of reporting
- Management of operations during the hypercare phase
- Stakeholder communication
Jun 2021 - Dec 2023
2 years 7 monthsData Management Project Manager
Athlon Germany GmbH
- Local implementation of data management guidelines
- Integration of requirements into daily operations
- Definition of data assets
- Collection and categorization of data and information
- Assigning attributes to data
- Data governance model
- Identification of data owners and assignment of data
- Data cataloging
- Process adjustments
- Staff training
Jun 2021 - Dec 2023
2 years 7 monthsLiquidation Project Manager
Athlon Germany GmbH
- Coordination of business and sales tax audits
- Coordination of recording shareholder resolutions
- Coordination of recording letters of comfort
- Termination of existing contracts
- Closure and dissolution of IC account and external bank accounts
- Return of equity capital and termination of cash pool agreement
- IT archiving
Apr 2021 - Dec 2021
9 monthsPMO
GSK Stockmann mbB
- Support in setting up a PMO
- Feasibility analyses
- Budget planning
- Resource planning
- Creation of project plans
- Introduction of a project management tool
- Employee training
Apr 2020 - Apr 2021
1 year 1 monthPMO
FITS Finanz Informatik Technologie Service
- Analysis and reduction of backlog in the AR system
- Conducting as-is analysis of existing service orders
- Meetings with staff to identify issues
- Preparation of workload reports and avoidance of escalations
- Training and taking over tasks for hardware documentation in FNT Command and ARS
- Creation of a Kanban board for rack space planning
- Project support for Bambi organization, including data analysis
- Process and reporting analysis
- Evaluation and analysis of ARS data
Oct 2019 - Mar 2020
6 monthsProject Manager / PMO
VBG
- Introduction of contract management within IT
- Contract administration
- Contract monitoring
- Calls from framework agreements
- Contract amendments
- Support in launching an electronic contract register
- Creation of manuals and delivery of training
- Market analysis for IT services
- Preparation of tender documents for EU procurements
- Onboarding new colleagues in contract management
Jul 2018 - Sep 2019
1 year 3 monthsContract and Claim Manager
EWE Offshore Service & Solutions GmbH
- Management of existing contracts
- Single point of contact for contract management
- Organization of contractual interfaces (internal/external)
- Development and management of claim processes
- Creation of strategies for claim prevention and defense
- Preparation and enforcement of claims
- Commercial and legal handling of change order negotiations
- Identifying optimization opportunities in existing contracts
- Legal advice for new e-mobility concepts
- EU tenders and negotiation support for operations and service contracts
- Review and creation of creditor/debtor invoices
Oct 2017 - Jun 2018
9 monthsProcess and Reporting Analyst
EWE Offshore Service & Solutions GmbH
- Operational execution of internal/external reporting
- Optimization of operational processes and cost centers
- Definition and monitoring of relevant KPIs in operations management
- Key user for operations management software (GreenGate)
- Lead configuration of new OWP
Apr 2017 - Sep 2017
6 monthsWorking Student in Operations Management
EWE Offshore Service & Solutions GmbH
- Technical procurement
Jul 2016 - Mar 2017
9 monthsWorking Student at EWE Systemhaus
EWE Vertrieb GmbH
- Master data and system maintenance, including CRM
- Preparation and creation of white-label offers
- Market screening and evaluation of potential sales partners
- Administrative tasks
- Creation of statistics and presentations
- Preparation and development of business cases
Nov 2015 - Nov 2016
1 year 1 monthWorking Student in Online Marketing/Product Management
Nordwest Zeitung
- Creating and writing NWZ guide articles
- Handling media cooperation contracts for events
- Activation and setup of new event dates
- Planning Facebook content for NWZonline
- Managing teaser events on NWZ neighborhood and family portals
Oct 2015 - Sep 2017
2 years Lorem ipsum dolor sit amet
Carl von Ossietzky University of Oldenburg
- Economics and law with a focus on corporate leadership and social organization
- Degree: Master of Arts, grade point average 1.8
Jul 2013 - Dec 2013
6 monthsIntern in the Crewing Department
Columbia Shipmanagement GmbH
- Knowledge and skill management
- Personnel deployment planning
- Staff development
- Internal controlling
- Planning of staff foreign assignments
- Maintaining contact with crewing agencies
- Contract management
- Participation in the development and rollout of the “Crew Portal”
- Creation and review of assignment agreements
Sep 2010 - Mar 2014
3 years 7 months Lorem ipsum dolor sit amet
Emden/Leer University of Applied Sciences
- Ship and shipping management with a focus on logistics
- Degree: Bachelor of Science, grade point average 2.02
Languages
German
AdvancedEnglish
Advanced Education
Oct 2015 - Sep 2017
Carl von Ossietzky University of Oldenburg
Master of Arts · Economics and Law, focus: Corporate Leadership and Social Organization · Oldenburg, Germany · 1.8
Oct 2010 - Mar 2014
Emden/Leer University of Applied Sciences
Bachelor of Science · Ship and Shipping Management, focus: Logistics · Emden, Germany · 2.02
Certifications & licenses
ITIL Foundation v4
Prince2 Foundation
Scrum Foundation
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