Jennifer M.

Project Manager

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Ulm, Germany

Experience

Jan 2023 - May 2023
5 months

Project Manager

Hamburger Hochbahn AG

  • Design and documentation of all relevant processes
  • Setup of the required governance
  • Management of service units
  • Setup and delivery of training sessions
  • Setup and monitoring of SLAs
  • Implementation of a continuous service improvement process
  • Setup and implementation of reporting
  • Management of operations during the hypercare phase
  • Stakeholder communication
Jun 2021 - Dec 2023
2 years 7 months

Project Manager Data Management

Athlon Germany GmbH

  • Local implementation of data management requirements

  • Implementation of requirements into operational business

  • Definition of data assets

  • Capturing and categorizing data and information

  • Assigning attributes to data

  • Data governance model

  • Identifying data owners and assigning data

  • Data cataloging

  • Process adjustments

  • Training employees

  • Coordination of operational and VAT audits

  • Coordination of recording shareholder resolutions

  • Coordination of recording the letter of comfort

  • Termination of existing contracts

  • Closing and winding up of the IC account and external bank accounts

  • Return of equity and termination of the cash pool agreement

  • IT archiving

Apr 2021 - Dec 2021
9 months

PMO

GSK Stockmann mbB

  • Support in implementing a PMO
  • Feasibility analyses
  • Budget planning
  • Resource planning
  • Creating project plans
  • Implementation of a project management tool
  • Training employees
Apr 2020 - Apr 2021
1 year 1 month

PMO

FITS Finanz Informatik Technologie Service

  • Conducting a situational analysis of existing orders in the AR system
  • Analysis of all operational orders by client, order type, processing group, escalation level, and handler
  • Preparation of a report as the basis for the weekly Q-Meeting
  • Discussions with responsible employees to identify processing problems
  • Comparison of the backlog with employees' maximum average performance
  • Informing employees about their workload, especially time-critical orders
  • Avoiding escalations and penalties due to SLA breaches
  • Training on approving hardware documentation in FNT Command and ARS
  • Creation of a Kanban board for rack occupancy planning
  • Preparation of statistics for the past 1.5 years
  • Analysis and project support for the Bambi organization
  • Data analysis of Bambi reports (work preparation)
  • Process and reporting analysis
  • Evaluation and subsequent analysis of data from ARS
Oct 2019 - Mar 2020
6 months
Hamburg, Germany

Project Manager / PMO

VBG

  • Modeling and implementation of all necessary processes for contract management including contract administration, contract monitoring, call-offs from framework agreements, and contract changes
  • Implementation of an electronic contract register within IT
  • Support in the introduction and further development of the software in collaboration with the software vendor SER
  • Creation of manuals for user groups and conducting training sessions
  • Market analysis for IT services
  • Preparation of tender documents for EU tenders
  • Training new colleagues in contract management
Jul 2018 - Sep 2019
1 year 3 months
Oldenburg, Germany

Contract and Claim Manager

EWE Offshore Service & Solutions GmbH

  • Managing existing contracts
  • Serving as single point of contact for contract management
  • Organizing interfaces for contractual matters internally and externally
  • Developing and managing all claim processes
  • Creating and implementing strategies for claim prevention and defense
  • Structuring and documenting claims
  • Preparing and enforcing claims
  • Handling legal and commercial aspects of change order negotiations
  • Identifying cost optimization opportunities for existing contracts
  • Preparing decision papers for asset owners
  • Providing legal advice and support for new e-mobility concepts
  • Conducting EU tenders
  • Supporting negotiations for new operations management and service contracts
  • Reviewing and preparing invoices (accounts payable/accounts receivable)
Oct 2017 - Jun 2018
9 months
Oldenburg, Germany

Process and Reporting Analyst

EWE Offshore Service & Solutions GmbH

  • Executing internal and external reporting
  • Optimizing operational processes and cost centers
  • Defining and controlling relevant KPIs in operations management
  • Key user of the GreenGate operations management software
  • Leading the configuration project for new OWP
Apr 2017 - Sep 2017
6 months
Oldenburg, Germany

Working Student in Operations Management

EWE Offshore Service & Solutions GmbH

  • Technical purchasing
Jul 2016 - Mar 2017
9 months
Oldenburg, Germany

Working Student in EWE Systemhaus

EWE VERTRIEB GmbH

  • Maintaining master data and systems, including CRM
  • Preparing and creating white-label offers
  • Conducting market screening and evaluating potential sales partners
  • Performing administrative tasks
  • Creating statistics and presentations
  • Preparing and creating business cases
Nov 2015 - Nov 2016
1 year 1 month
Oldenburg, Germany

Working Student in Online Marketing / Product Management

Nordwest Zeitung

  • Creating NWZ Guide articles and writing new articles
  • Handling media cooperation contracts for NWZ events
  • Publishing event dates and creating new events
  • Planning Facebook content for NWZonline
  • Handling teaser events on the NWZ neighborhood and family portals
Jul 2013 - Dec 2013
6 months
Hamburg, Germany

Intern in the Crewing Department

Columbia Shipmanagement GmbH

  • Knowledge and skill management
  • Staff deployment planning
  • Staff development
  • Internal controlling
  • Planning foreign assignments for staff
  • Daily contact and coordination with personnel agencies
  • Contract management
  • Supporting the creation and rollout phase of the crew portal
  • Drafting and reviewing assignment agreements

Skills

  • Contract And Claim Management

  • Project Management/pmo

  • Procurement

  • Process And Reporting Analysis

  • Operations Management

  • Marketing / Product Management

  • Service Management

  • Windows Operating Systems

  • Macos Operating Systems

  • Sap

  • Ms Office Incl. Visio And Project

  • Adobe Photoshop

  • Jira, Confluence

  • Remedy

  • Action Request System (Ars)

  • Fnt Command

Languages

German
Native
English
Advanced

Education

Oct 2015 - Sep 2017

Carl von Ossietzky University of Oldenburg

Master of Arts, focus: corporate leadership and social organization · Economics and Law · Oldenburg, Germany · Grade average 1.8

Sep 2010 - Mar 2014

Emden/Leer University of Applied Sciences

Bachelor of Science · Ship and shipping management, focus on logistics · Emden, Germany · Grade average 2.02

Certifications & licenses

ITIL Foundation v4

Prince2 Foundation

SCRUM Foundation

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