Hans-peter Urban - Trainer, Coach, Lecturer

Essen, Germany

Experience

Jan 2009 - Present

16 years 7 months

Germany

UrbanTraining specializes in developing the communication skills of your employees in sales, customer service, and leadership.
Sales and service communication out of passion.
Over 30 years of international sales responsibility in capital and consumer goods industries.
Profound knowledge and leadership experience in direct sales.
Licensed as a trainer/coach.
Expert in traditional acquisition.
Languages: French, English.
Industry focus: machinery and plant engineering, textile and apparel, cosmetics, spa, wellness, household appliances, white goods and small appliances, pharmacies and pharma, food, hospitality, gastronomy, consumer goods, retail and wholesale, publishing, telecommunications, social services.
Recruitment and selection processes, personnel development.
Field service, training and coaching.
Acquisition training, customer approach, cold and warm.
Applicant trainings for IHK and others.
Trade fair training and coaching across various industries.
Telephone call center training for inbound and outbound.
Customer service trainings and workshops.
Direct sales, door-to-door, setup, sales management, and training.
Conflict and team training.
Lecturer at various continuing education institutions for IHK courses.

Sales and service communication out of passion
Over 30 years of international sales responsibility in capital and consumer goods industries.
Profound knowledge and leadership experience in direct sales
Expert in traditional acquisition