FRATCH

Recommended expert

Essen, Germany

Experience

Jan 2009 - Present

17 years 2 months

Trainer, Coach, Lecturer

UrbanTraining

Specialized in developing the communication skills of employees in sales, customer service and managerial roles
Industries:
Mechanical and plant engineering
Textile and apparel
Cosmetics, spa, wellness
Household appliances, white goods and small appliances
Pharmacies and pharmaceuticals
Food, hospitality, gastronomy
Consumer goods, retail and wholesale
Publishing
Telecommunications
Social institutions
Over 30 years of international sales responsibility in the capital and consumer goods industry
Profound knowledge and leadership experience in direct sales
Licensed as a trainer/coach, self-employed since 2009
Expert in classic prospecting
Languages: French, English
Focus topics:
Recruitment and selection processes, personnel development
Field service, training and coaching
Acquisition training, customer approach, cold and warm
Applicant training for IHK and others
Trade fair trainings and coaching in various industries
KNIGGE training for business etiquette
Telephone and call center training for inbound and outbound
TYPO3 Master Profiler
Customer service trainings and workshops
Online training
Direct sales, D2D, development, sales management and training
Conflict and team trainings
Lecturer at various continuing education institutions for IHK courses

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Manufacturing (17 years), Retail (17 years), and Tourism (17 years).

Manufacturing

Retail

Tourism

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Customer Service (17 years), Human Resources (17 years), and Sales (17 years).

Customer Service

Human Resources

Sales

Summary

UrbanTraining specializes in developing the communication skills of your employees in sales, customer service and managerial roles.
Passionate about sales and service communication.
Over 30 years of international sales responsibility in the capital and consumer goods industry.
Profound knowledge and leadership experience in direct sales.
Licensed as a trainer/coach, self-employed since 2009.
Expert in classic prospecting

Skills

Mechanical And Plant Engineering
Textile And Apparel
Cosmetics, Spa, Wellness
Household Appliances, White Goods And Small Appliances
Pharmacies And Pharmaceuticals
Food, Hospitality, Gastronomy
Consumer Goods, Retail And Wholesale
Publishing
Telecommunications
Social Institutions
Recruitment And Selection Processes, Personnel Development
Field Service, Training And Coaching
Acquisition Training, Customer Approach, Cold And Warm
Applicant Training For Ihk And Others
Trade Fair Trainings And Coaching In Various Industries
Telephone And Call Center Training For Inbound And Outbound
Customer Service Trainings And Workshops
Direct Sales, D2d, Development, Sales Management And Training
Conflict And Team Trainings
Lecturer At Various Continuing Education Institutions For Ihk Courses

Languages

German

Advanced

English

Advanced

French

Advanced

Education

Diploma in engineering · Textile and apparel

MBA · International Marketing

Certifications & licenses

License as trainer/coach

KNIGGE Trainer for Business Etiquette

MASTER Typo 3 Profiler

NLP Master

NLP Practitioner

France

NLP Trainer/Coach

Online Trainer

Profile

Created

October 2024

Last Update

April 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Hans-Peter based?

Hans-Peter is based in Essen, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Hans-Peter speak?

Hans-Peter speaks the following languages: German (Advanced), English (Advanced), French (Advanced).

How many years of experience does Hans-Peter have?

Hans-Peter has at least 17 years of experience. During this time, Hans-Peter has worked in at least 1 role and for 1 company. The average length of individual experience is 17 years and 1 month. Note that Hans-Peter may not have shared all experience and actually has more experience.

What roles would Hans-Peter be best suited for?

Based on recent experience, Hans-Peter would be well-suited for roles such as: Trainer, Coach, Lecturer.

What is Hans-Peter's latest experience?

Hans-Peter's most recent position is Trainer, Coach, Lecturer at UrbanTraining.

What companies has Hans-Peter worked for in recent years?

In recent years, Hans-Peter has worked for UrbanTraining.

Which industries is Hans-Peter most experienced in?

Hans-Peter is most experienced in industries like Manufacturing, Retail, and Tourism and Hospitality.

Which business areas is Hans-Peter most experienced in?

Hans-Peter is most experienced in business areas like Customer Service, Human Resources (HR), and Sales.

Which industries has Hans-Peter worked in recently?

Hans-Peter has recently worked in industries like Manufacturing, Retail, and Tourism and Hospitality.

Which business areas has Hans-Peter worked in recently?

Hans-Peter has recently worked in business areas like Customer Service, Human Resources (HR), and Sales.

What is Hans-Peter's education?

Hans-Peter holds a Master in Textile and apparel and a Master in International Marketing.

Does Hans-Peter have any certificates?

Hans-Peter has 7 certificates. Among them, these include: License as trainer/coach, KNIGGE Trainer for Business Etiquette, and MASTER Typo 3 Profiler.

What is the availability of Hans-Peter?

Hans-Peter is immediately available full-time for suitable projects.

What is the rate of Hans-Peter?

Hans-Peter's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.