Hans-peter U.

Trainer, Coach, Lecturer

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Essen, Germany

Experience

Jan 2009 - Present
17 years

Trainer, Coach, Lecturer

UrbanTraining

  • Specialized in developing the communication skills of employees in sales, customer service and managerial roles
  • Industries:
  • Mechanical and plant engineering
  • Textile and apparel
  • Cosmetics, spa, wellness
  • Household appliances, white goods and small appliances
  • Pharmacies and pharmaceuticals
  • Food, hospitality, gastronomy
  • Consumer goods, retail and wholesale
  • Publishing
  • Telecommunications
  • Social institutions
  • Over 30 years of international sales responsibility in the capital and consumer goods industry
  • Profound knowledge and leadership experience in direct sales
  • Licensed as a trainer/coach, self-employed since 2009
  • Expert in classic prospecting
  • Languages: French, English
  • Focus topics:
  • Recruitment and selection processes, personnel development
  • Field service, training and coaching
  • Acquisition training, customer approach, cold and warm
  • Applicant training for IHK and others
  • Trade fair trainings and coaching in various industries
  • KNIGGE training for business etiquette
  • Telephone and call center training for inbound and outbound
  • TYPO3 Master Profiler
  • Customer service trainings and workshops
  • Online training
  • Direct sales, D2D, development, sales management and training
  • Conflict and team trainings
  • Lecturer at various continuing education institutions for IHK courses

Summary

  • UrbanTraining specializes in developing the communication skills of your employees in sales, customer service and managerial roles.
  • Passionate about sales and service communication.
  • Over 30 years of international sales responsibility in the capital and consumer goods industry.
  • Profound knowledge and leadership experience in direct sales.
  • Licensed as a trainer/coach, self-employed since 2009.
  • Expert in classic prospecting

Skills

  • Mechanical And Plant Engineering

  • Textile And Apparel

  • Cosmetics, Spa, Wellness

  • Household Appliances, White Goods And Small Appliances

  • Pharmacies And Pharmaceuticals

  • Food, Hospitality, Gastronomy

  • Consumer Goods, Retail And Wholesale

  • Publishing

  • Telecommunications

  • Social Institutions

  • Recruitment And Selection Processes, Personnel Development

  • Field Service, Training And Coaching

  • Acquisition Training, Customer Approach, Cold And Warm

  • Applicant Training For Ihk And Others

  • Trade Fair Trainings And Coaching In Various Industries

  • Telephone And Call Center Training For Inbound And Outbound

  • Customer Service Trainings And Workshops

  • Direct Sales, D2d, Development, Sales Management And Training

  • Conflict And Team Trainings

  • Lecturer At Various Continuing Education Institutions For Ihk Courses

Languages

German
Advanced
English
Advanced
French
Advanced

Education

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Diploma in engineering · Textile and apparel

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MBA · International Marketing

Certifications & licenses

License as trainer/coach

KNIGGE Trainer for Business Etiquette

MASTER Typo 3 Profiler

NLP Master

NLP Practitioner

France

NLP Trainer/Coach

Online Trainer

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