Danish Want
Senior Business Analyst
Experience
Aug 2024 - Apr 2025
9 monthsNew Delhi, India
Senior Business Analyst
AlphaBravo Development
- Gather software requirements from the clients for Salesforce CRM integrations and create user stories and acceptance criteria for application development
- Gather software requirements from the clients and create solution documentation for application development
- Discuss user stories and acceptance criteria with the development team to plan the development in the agile environment
- Provide support to the UX designers for the design of the applications to create UX designs as per the requirement
- Discuss requirements with the developers to check the feasibility of each requirement for development
- Translate stakeholder requirements into deliverable categories such as functional and application specifications, meeting user objectives
- Work collaboratively on workflow and process diagrams for the LMS solution implementation
- Evaluate risks and resolve concerns relating to the implementation, testing process, and project communications
Aug 2019 - Jul 2024
5 yearsNew Delhi, India
Technical Product Manager
Optum Global Services
- Gather software requirements from clients for Salesforce CRM integrations and create user stories and acceptance criteria for application development
- Collaborate with cross-functional teams to implement and optimize Medicare Advantage plan workflows, ensuring CMS compliance and timely member onboarding
- Analyze Medicare Advantage plan data to identify trends in member satisfaction, enrollment patterns, and plan utilization, improving member engagement strategies
- Manage end-to-end member enrollment processes, including application intake, eligibility verification, and enrollment confirmation within required turnaround times
- Utilize healthcare platforms and systems (e.g., Facets, QNXT, Salesforce Health Cloud) to process new enrollments, terminations, and reinstatements accurately
- Oversee monthly premium billing cycles for Medicare Advantage members, including invoice generation, payment posting, and reconciliation
- Resolve complex billing issues related to premium discrepancies, refunds, and member account adjustments through root cause analysis
- Support annual enrollment period activities, including plan updates, CMS submissions, and member communication workflows
- Ensure adherence to CMS regulatory requirements for Medicare Advantage plan operations, including benefit structures and disenrollment protocols
- Implement automation for recurring billing and dunning notices, reducing billing errors and improving collection rates
- Coordinate with finance and actuarial teams to ensure billing aligns with plan premiums and risk adjustment payments
Jul 2018 - Jul 2019
1 year 1 monthAssistant Manager - Business Analyst
G-Cube Solutions Pvt Ltd
- Gather software requirements from clients and create user stories and acceptance criteria for application development for airline industries
- Translate stakeholder requirements into deliverable categories such as functional and application specifications
- Work collaboratively on workflow and process diagrams for the LMS solution implementation with product enhancements
- Evaluate risks and resolve concerns relating to the implementation
- Prepare a variety of reports, e.g. BI reports and API integration documents along with data warehousing details
- Create workflows for back-office systems (PDI, CStorePOS) for businesses
May 2016 - Jun 2018
2 years 2 monthsSr. Consultant
ACIDA eSolutions Pvt Ltd
- Gather and prepare solution documentation for achieving application requirements through CRM systems
- Configure Guidewire components using Gosu, Rules Engine, data model, workflow, and activity/product model development
- Review and resolve enrollment discrepancies by coordinating with CMS and internal departments to maintain data accuracy and compliance
- Train staff on enrollment guidelines and process updates as per changing CMS mandates and open enrollment rules
Feb 2015 - May 2016
1 year 4 monthsManager - Business Services
DStechworks Solutions Pvt Ltd
- Perform rapid assessment of current projects within the portfolio and provide insights for improvement, accelerating outcomes and managing those effectively
- Provide technical project management and oversight for key initiatives and implementation projects
- Create and manage project management methods, communication plans, and processes as per project management principles
- Manage and create back-office end-to-end processes (cash management, invoicing, inventory, reporting)
- Participate in budget estimation, staffing, and resource allocation to achieve project goals
Apr 2014 - Dec 2014
9 monthsSr Associate - Business Services
Olive-e-Business Services
- Gather and prepare solution documentation for achieving application requirements through the CRM system after analyzing and understanding client needs
- Configure CRM for new or existing client requirements
- Perform first-level testing to ensure CRM system functionalities
- Manage change requests by determining scope, analyzing business needs, and performing gap analysis
Jun 2012 - Jan 2013
8 monthsBusiness Analyst
I2K2 Networks Pvt Ltd
- Plan requirement-gathering sessions with clients for business understanding
- Implement email solutions to different real estate companies for internal and external communication, improving support quality and efficiency
- Provide cost-effective customized solutions in new email technologies to clients
Jan 2010 - Apr 2012
2 years 4 monthsBusiness Analyst
JBit Solutions Pvt Ltd
- Provide consultation services on website projects based on requirements
- Deliver complex solution documentation for website projects to inform clients about features
Summary
A Business Analyst professional having cross-functional experience in national/international operations of airlines, ITES, BFSI sectors and digital agency with an emphasis on business analysis, pre-sales solutions and IT consultation. Worked closely with various project stakeholders, SMEs and staff to understand and document business requirements, functional requirements and design specifications for new applications along with enhancements to the existing applications. Researched, created, reviewed and revised requirement documents and use cases. Rendered support to the Project Managers throughout the project's life cycle including development of project scope, user stories, BPMN, collection and documentation of business requirements, proposal, negotiation, preparation of change control documentation and coordination of user acceptance testing.
Skills
- Business Analysis
- Fsd Creation
- Chart Of Account Redesign
- Product Management
- Guidewire Policy Center Configuration
- Product Development
- Crm
- Lms
- Documentation
- Workflow Analysis
- Tools Like Zapier And Airtable
- Ms Power Automate
- Ms Visio
- Project Management
- Application Of Microsoft Office Professional Across Platforms
- Managing Client Relations
Project Management Tools:
- Jira
- Rally
- Ms Visio
- Asana
- Balsamiq
- Ms Office
- Sql
- Miro
Languages
Hindi
NativeEnglish
AdvancedEducation
Oct 2014 - Jun 2016
Jamia Millia Islamia
MBA, Marketing and IB · Marketing and International Business · New Delhi, India
Oct 2005 - Jun 2009
SSM College of Engineering and Technology
Bachelor of Engineering, Computers · Computers · India
Certifications & licenses
Certified Scrum Product Owner (CSPO)
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