Senior Functional Consultant

Acted as the system owner and administrator for a CLM system, supporting end-users and ensuring smooth system operation.

Conducted vendor evaluation for CLM systems by identifying business requirements, evaluating vendor solutions, and selecting the system best suited to customer needs.

Led the implementation of the selected CLM solution, ensuring alignment with business objectives and end-user adoption.

Managed and supported an existing CLM system, providing user support, resolving issues, and enhancing system functionality.

Staffed on SkySelect Inc as Implementation Manager.

Proactively worked on lead retention and expanding the scope of contracts with customers, identifying opportunities for growth and enhanced collaboration.

Conducted comprehensive process mapping exercises both before and after SkySelect implementation, ensuring seamless integration and optimized workflows.

Led a team that mirrored the voice of the customer, advocated customer concerns, and facilitated successful product implementations.

Owned overall relationship with assigned clients, including managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.

Understood customer's current business processes, designed current business flows, and mapped to-be business processes.

Worked on solutions for e-sourcing, contract management, and vendor management.

Prepared test cases and scenarios in line with requirements and published test results after completing thorough functional testing.

Collaborated with customer and internal teams to develop and deliver business and technical solutions to customer satisfaction.

Participated in requirement elicitation and business process mapping workshops; prepared flow charts and business workflow diagrams reflecting business problem statements and current business model.