Hanimi (Mettu) R.
Servicenow Developer
Experience
Apr 2025 - Present
7 monthsMumbai, India
HybridServiceNow Admin
Zurich
Working as ServiceNow Admin and Developer with 6 years of experience. Dealing with Incident management, Problem management, Change management, Knowledge management, Service Request management.
Nov 2023 - May 2024
7 monthsServicenow Developer ITSM
Primus Global Technology Ltd
- Gathering requirements and performing functional and technical design, development, testing, deployment and operational support
- Implementing idea, demand and project modules
- Executing mix of project work, enhancement work and ongoing application support
- Developing solutions and producing root cause analysis on the ServiceNow platform
- Supporting additional tools including various AWS services
- Attending client calls and participating in stakeholder workshops
- Designing, configuring, developing, testing and deploying solutions based on established requirements
- Providing technical architecture recommendations and detailed technical designs
- Learning new technologies and evangelizing internally
Sep 2022 - Apr 2023
8 monthsServicenow Developer
Destar Consulting Pvt. Ltd.
- Hands-on experience on the ServiceNow ITSM module
- Developing custom applications
- Estimating time for work packages to support development of timetables and project plans
- Configuring idea, demand and project modules
- Coordinating coding, testing, implementation and documentation of solutions
- Configuring incident, problem, change, knowledge and service catalogs
- Providing solutions that impact other dependent projects and applications
- Creating buttons in forms and lists using UI actions
- Bulk loading data into ServiceNow through import sets
- Detecting errors to avoid production outages
- Creating new portals and configuring widgets
- Developing and unit testing new functionality or bug fixes on the ServiceNow platform
- Generating new client scripts and business rules with testing
- Identifying code issues and collaborating with team members to resolve them within SLAs
- Creating and configuring workflows and flow designers
- Implementing database views, scripted REST APIs, inbound and outbound APIs, UI scripts, business rules and widgets
- Creating UI pages
- Creating data sources and loading tables with different data formats
- Creating transform maps with automatic field mapping and scripting
Jan 2019 - Mar 2022
3 years 3 monthsSoftware Engineer
Dalmia Bharat Pvt. Ltd
- Creating new applications and modules
- Dealing with incident, problem, change, knowledge and service catalog
- Creating and managing the tables, groups, users and roles
- Performing day to day administration of the ServiceNow tool and maintaining service and configuration item relationships
- Providing solutions that impact other dependent projects and applications
- Creating and configuring SLAs
- Configuring service portals, widgets, pages and branding
- Creating new record producers, service catalogs and order guides
- Investigating performance issues and troubleshooting
- Defining technical specifications and solutions through requirements analysis
- Migrating data from remote instances through update sets
- Solving tickets for incidents, problems, changes and service catalog tasks
- Creating new ACLs
- Implementing notifications
- Creating catalog client scripts and UI policies
- Providing production support for ServiceNow
- Configuring widgets and instances using JavaScript, HTML and CSS
- Creating and configuring chatbot, NLU models and NLU training
Summary
- 5.9 hands on experience in ServiceNow implementation and development.
- 3.1 years of quiet experience as a HRSD Developer and Admin
- 2.8 years of impressive experience in ITSM Developer and Admin
- HR LifeCycle Event, HR IT Administration and HR IT Operations
- Dealing with HR Cases, HR Templates, HR Fulfillment, HR Services, Service catalog, Record producers and Service portals.
- Configuring the Virtual Agent and NLU.
- Hands of experience in Incident Management, Problem Management, Change Management, Knowledge Management and Service Request Management.
- Design, configure, test, document, and deploy platform solutions to the environment
- Provide technical insight into the solutioning for the best customer experience and value proposition
- Implement and enhance ServiceNow platform and modules per business requirements
- Incident, change, problem, knowledge configuration and other ServiceNow applications.
- Database view, REST API, inbound and outbound API, UI scripts, business rules, widget, and other ServiceNow Applications.
- Global and scoped glide components, including GlideRecord, GlideAggregate, GlideSystem, and GlideDateTime.
- Service portals configuration, widgets, branding, page configurations.
- Workflow configuration, scheduled task, service watch, and other ServiceNow automation and orchestration features.
- Java Script, HTML, and CSS
- Working with SNOW, built and engineer solutions that add value to the IT Service Management organization.
- Implementation of ServiceNow core modules and applications.
- Performs day-to-day, after-hours, tactical, and strategic efforts associated with ServiceNow.
Languages
Telugu
NativeEnglish
AdvancedHindi
AdvancedGerman
ElementaryFrench
ElementaryEducation
Oct 2013 - Jun 2016
Vikas Group of Institutions
B.Tech · Mechanical Engineering · India
Oct 2009 - Jun 2012
PRR Polytechnic College
Diploma · Mechanical Engineering · India
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