Arunkumar J.
Senior Software Engineer
Experience
Feb 2024 - Present
1 year 10 monthsBengaluru, India
Senior Software Engineer
Moody’s
- Configured and enhanced monitoring using Dynatrace for AWS and on-premises environments
- Integrated SaaS applications for superior observability
- Developed tailored alerts and log monitoring including agent-based log forwarding, custom log ingestion, and AWS log forwarders
- Designed a comprehensive incident management workflow integrating ITSM tools such as JIRA and email notifications
- Established on-call rotation policies to ensure efficient and responsive incident handling
- Directed the Global Operations Center, managing and training resources to support seamless operational activities
- Monitored CloudWatch metrics and set up metric stream integrations
- Enhanced EKS (Elastic Kubernetes Service) monitoring to boost containerized application visibility
- Created actionable, developer-focused dashboards for data-driven insights
- Implemented automation solutions to optimize processes and improve operational efficiency
- Authored comprehensive runbooks and implementation documentation to ensure smooth knowledge transfer and ongoing operational support
Apr 2023 - Nov 2023
8 monthsSubject Matter Expert - Dynatrace
DynPro
- Led Dynatrace and Datadog implementation and support projects
- Executed end-to-end monitoring implementation, integration, testing, documentation, and mentoring
- Defined monitoring processes, drove process improvements, and performed root cause analysis
- Defined and configured RUM, synthetic monitoring, custom metrics, alerts, and dashboards
- Defined and configured SLI, SLO, error budget, MTTD, and MTTR
- Implemented site reliability engineering best practices
Apr 2019 - Mar 2023
4 yearsTechnical Architect
Tavant
- Led Dynatrace implementation and support projects for the Experian client
- Migrated monitoring from AppMon and ITM to Dynatrace SaaS
- Managed incident, problem, and change management processes
- Administered Dynatrace SaaS tool
- Integrated cloud technologies for monitoring including AWS and Azure
- Configured monitoring for Kubernetes clusters
- Conducted post-deployment monitoring setups and trainings
- Managed event management and testing
Jul 2018 - May 2019
11 monthsDynatrace Consultant
V2Soft
- Defined operating requirements of the monitoring platform for Fiat Chrysler Automobiles
- Collected and documented project management requirements such as transactions and health metric KPIs
- Designed and implemented Dynatrace monitoring architecture
- Installed Dynatrace z/OS agent
- Implemented end-to-end monitoring solution including CICS transaction server and Liberty WebSphere application server
- Provided end user support through training materials and one-on-one information sharing sessions
Feb 2018 - Jul 2018
6 monthsSenior Dynatrace Administrator
Velaga Soft
- Implemented end-to-end monitoring with Dynatrace Managed for IBM India Pvt Ltd
- Modeled services by defining KPIs and implementing service models in Dynatrace
- Created Dynatrace dashboards
- Integrated tools with Dynatrace
- Reported metrics using Dynatrace REST API
Aug 2016 - Feb 2018
1 year 7 monthsDynatrace APM Administrator
Kelly
- Onboarded applications to Dynatrace for monitoring for Autodesk
- Created custom measures to build new dashboards and charts for application behavior insights
- Set up standard infrastructure and application technology alerts
- Sized and performance tuned the APM setup
- Analyzed server error/exception logs and performed basic and advanced troubleshooting
- Troubleshot agent instrumentation issues
- Instrumented sensors on application code level to fetch method-specific information
- Created system profiles and sensor groups from the administration console for each application
- Installed agents on multiple platforms including UEM webservers
- Set up collectors in AWS platform
- Managed AWS services like EC2, S3, Route 53, VPC, and IAM for Dynatrace setup
- Installed and configured plugins
- Managed licenses and capacity
Mar 2014 - Aug 2016
2 years 6 monthsSystem Development Specialist
Atos
- Set up and configured Dynatrace applications and suggested actionable remediation solutions for Marriott
- Prepared newly hosted applications for performance monitoring in Dynatrace
- Installed Dynatrace agents
- Created custom dashboards for analysis and monitoring
- Assisted application teams during performance testing
- Troubleshot instrumentation issues
- Enabled user experience management (UEM)
- Managed Dynatrace users and groups
- Managed Dynatrace licenses
- Upgraded Dynatrace server with release patches
- Migrated Dynatrace server to new release versions
- Conducted Merton Athene reporting for capacity management
- Troubleshot data collection issues and installed Merton Athene agent
Feb 2011 - Mar 2014
3 years 2 monthsSystem Management Specialist
IBM
- Followed ITIL best practices for capacity planning
- Member of the midrange capacity and performance management group
- Performed routine and ad-hoc reporting of capacity and performance data across multiple business lines daily, weekly and monthly
- Improved processes by identifying gaps and taking corrective actions
- Delivered standard reports including exception and performance analysis reports based on customer requirements
- Analyzed performance data for Linux, Solaris, AIX, HP-UX, and Windows servers focusing on CPU, memory, and disk utilization issues
- Initiated process improvements by collecting and collating data, raising tickets/quotes, and assigning them to the appropriate teams
- Monitored system resource utilization to ensure availability, performance, and capacity objectives
- Assisted other engineers, computer operations, and business unit development with performance and capacity issues and problem determination
Summary
I am a Subject Matter Expert in Dynatrace, a leading software intelligence platform that provides application performance management (APM) and site reliability engineering (SRE) solutions. I have over 15 years of experience in the computer software industry.
My core competencies include end-to-end monitoring implementation, integration, testing, documentation, process definition, root cause analysis, and mentoring. I have successfully led and supported multiple projects for various clients, such as Experian, Fiat Chrysler Automobiles, IBM, Autodesk, Atos/Xerox and Deloitte, using Dynatrace SaaS, Dynatrace Managed, and Datadog tools. I am skilled in Jira, operations management, and capacity planning. My mission is to deliver high-quality software intelligence solutions that enable optimal performance, reliability, and user experience for complex and dynamic applications.
Languages
Kannada
NativeEnglish
AdvancedHindi
AdvancedEducation
Oct 2005 - Jun 2009
Visvesvaraya Technological University
Bachelor's degree · Computer Science · Belagavi, India
Oct 2002 - Jun 2005
Karnataka School Examination and Assessment Board
SSLC & PUC · Science · Bengaluru, India
Certifications & licenses
Microsoft Azure Fundamentals (AZ-900) Cert Prep: 1 Cloud Concepts
Microsoft Press - LinkedIn
Prepare for the AWS Certified Cloud Practitioner (CLF-C01) Certification Exam
Prepare for the AWS Certified Solutions Architect - Associate (SAA-C03) Certification
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