Pappu K. - Team Lead | Cloud Consultant | BDE

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Durgapur, India

Experience

May 2025 - Present

8 months

Durgapur, India

Team Lead | Cloud Consultant | BDE

Technext Technosoft Pvt. Ltd.

Managed and supported web and mobile applications hosted on cloud platforms, including VMs, load balancers, Kubernetes clusters, and VPN access, ensuring uptime, scalability, and security
Performed patch updates, vulnerability fixes, and upgrades on hosted instances, VMs, and application environments to ensure security and compliance
Conducted testing before go-live to minimize downtime and post-deployment issues, ensuring reliable performance for business-critical applications
Collaborated with teams on UI/UX, graphic design, and technical optimization to improve user experience and business outcomes

Oct 2024 - May 2025

8 months

Durgapur, India

Advanced Cloud Analyst | BDE

Griha Pravesh Group

Executed SEO, SEM, SMM and SMO strategies, including keyword research, link building, campaign management, and Google My Business (GMB) optimization to enhance online visibility
Monitored website and campaign performance using Google Analytics and Search Console to drive traffic, leads, and visibility

Nov 2021 - Oct 2024

3 years

Kolkata, India

Advanced App/Cloud Support & Engineering Analyst | Software Engineer

Accenture

Project 1: Telecom Cloud Modernization (Client: Airtel) | Technologies: AWS, Azure, GCP, Kubernetes, Nodes, S3
Provided L2/L3 support for cloud-based applications, ensuring 99.9% uptime and minimizing service disruptions
Supported teams in hosting applications on cloud platforms, assisting in deployment, configuration, and ongoing maintenance
Managed virtual machines and hosted instances by performing vulnerability fixes, Java upgrades, and patch updates, ensuring system security and compliance
Project 2: Pega Platform Optimization & Support (Client: Pega) | Technologies: Pega, Tomcat, AWS, VPN, Load Balancer, Gen AI
Provided support for Pega PRPC installations on AWS instances, virtual machines, and Kubernetes nodes, ensuring smooth environment availability and access
Managed multi-environment setups, including clusters, VPNs, and load balancers, to ensure application stability
Troubleshot and resolved installation and configuration issues, reducing downtime and improving overall platform reliability
Project 3: Banking Application Security & Stability (Client: Bank of America) | Technologies: REST APIs, Java API, Postman
Provided support for applications and APIs by monitoring integrations, troubleshooting failures, and assisting in deployments
Performed regular vulnerability fixes, patch updates, and code maintenance, ensuring secure and stable backend operations
Supported database management (MySQL/Postgres) by monitoring performance, applying updates, and resolving query-related issues to maintain application availability