Dirk (Dr.) Klann
Solution Developer
Experience
Aug 2022 - Aug 2022
1 month Germany
Solution Developer
Tierarztpraxis
- Requirements gathering, solution design, software development, hardware procurement, testing & rollout, user training, after-care support.
- Analysis, solution design (hardware/software/support materials), development, rollout.
- Developed a digital solution for GDPR consent forms in a veterinary practice to reduce paper, enable current status checks, meet specific client needs (older people, rural area), and ensure interoperability with practice software. The need arose from data sharing with third parties (labs, billing service providers) during animal treatment.
- Xojo: programmed the software to capture signatures via a digital signature pad with an intuitive GUI to integrate the activity seamlessly into the workflow (with fallback for IT failures).
- MJTNet MacroScheduler: tool for clicking a specific window if it contains a certain graphical symbol.
- Wacom signature pad with signing software: for legally valid documentation of the consent signature.
Jun 2022 - Dec 2022
7 months Hamburg, Germany
Program Manager
Betreiber von Seehafen-Infrastruktur
- Tracked & reported on measures for the last audit’s requirements.
- Set up a KRITIS program management.
- Coordinated GRC, ITSM, BCM, data protection, software development, SOC, and data center operations.
- Created a BCM prototype in ServiceNow.
- Aligned and validated work packages.
- Compared existing emergency structures with KRITIS/BSI requirements.
- Document analysis.
- Prepared decision papers for executive management.
- Translated KRITIS requirements into concrete IT measures.
- Aligned the latest BIA with current business requirements.
- Increased resilience of critical infrastructure and met KRITIS law requirements.
- ServiceNow: decentralized recording & tracking of activities, measures, and projects as data for bi-weekly reporting. Implemented a prototype digital representation of the BCM organization and measures with the BCM module.
- MindManager: structuring topics/work packages (WBS), scheduling, project planning/Gantt charts.
- Xojo: analyzed data from various source systems to identify action needs (gaps, measures in business processes) based on the last audit. Automatically merged statuses from different sources and consolidated them into a PDF report for bi-weekly progress meetings.
Jan 2021 - Present
3 years 7 months Shanghai, China
Freelance (Consulting | Solution Development | Interim Management)
CSI:Klann
- Improved BCM preparedness (part of business resilience / KRITIS readiness for Hamburg Port Authority, 2022).
- Implemented BCM MVP in ServiceNow (part of business resilience / KRITIS readiness for Hamburg Port Authority, 2022).
- Prepared for KRITIS audit (part of business resilience / KRITIS readiness for Hamburg Port Authority, 2022).
- Conducted a "Digital Discovery Drive" in various domains (after moving to Shanghai, China, 2023).
- Participated in Wenchang Intl. Aviation & Aerospace Forum (Shanghai, China, 2023).
- Provided business modeling support for a high-tech startup (Shanghai, China, 2023).
Jan 2016 - Dec 2020
3 yearsIT Governance & Interim CISO
HamburgSüd/Maersk
- Stopped massive brain drain during acquisition.
- Integrated global IT into the group company.
- Defined future tech stack.
- Automated invoice verification.
- Reduced phone costs by 50%.
- Redefined external sourcing.
Jan 2015 - Present
9 years 7 monthsSelf (Financial Trading, Software Development)
KATE²
- Developed proprietary quantitative trading software.
- Assessed AI applicability.
- Built an efficient trading desk.
- For a support tool in financial options trading (12/2019 – 05/2022):
- Conducted requirements gathering, solution design, software development, hardware procurement, testing, rollout, and evaluation.
- Performed analysis (data sources, interdependencies), assessed success probabilities, designed solution architecture, developed and tested software.
- Developed a tool using OptionFlow and dark pool data, merging them with other data into a trader-friendly GUI to cut decision time from minutes to seconds.
- Found a legal way to acquire data within a retail trader’s budget.
- Xojo: programmed the software (GUI, KPI calculations, SQLite access).
- FreeBASIC: data extraction, cleansing, and aggregation from a web app; overall system control and monitoring; data transfer between local machine and a OneDrive data sink.
- SQLite: data storage.
- Python: initial data evaluation using machine learning (AI) libraries.
- MJTNet MacroScheduler: tool for clicking buttons and handling pop-ups in the trading data web app.
Jan 2013 - Dec 2015
3 years Russian Federation
Director Quality & Technological Development
Airports of Regions
- Prepared group airports for the FIFA World Cup 2018.
- Earned international quality awards.
- Transformed service operations.
Jan 2002 - Dec 2014
12 years Germany
Sr. Exec. Mgr. / VP IT & Aviation
Fraport AG
- Transformed IT architecture & landscape.
- Integrated an acquired U.S. IT company.
- Redesigned IT at New Delhi airport.
- Managed IT for FIFA World Cup 2006 at Frankfurt Airport.
- Mastered crisis situations.
- Improved on-time performance.
- Introduced biometrics for border crossings, A-CDM, CUSS.
- Increased capacity without new terminal investments.
Jan 1986 - Dec 2002
16 years Germany
Various IT / Aviation / Wargames
German Air Force
- Managed airport traffic.
- Created curricula and taught 25+ classes.
- Solved Y2K issues.
- Programmed major resource planning software.
- Redesigned technical delivery of wargames.
Summary
I love analyzing processes in organizations for specific work situations and, where meaningful, improving them with a digital solution in terms of quality and efficiency. The focus is on creating real added value by using technology according to requirements, in coordination with the operational environment.
Small solutions with big impact!
To achieve these goals, I take on functions such as
- requirements gathering / business analysis, problem description, goal description
- solution design (ideation, workshops, architecture sketches, technology evaluation, …)
- cost-benefit analysis / business case
- business modeling (Business Model Canvas)
- coordination with the operational environment (departments, works council, suppliers, …)
- programming automation tools (including documentation, training, GDPR)
- transferring complex calculations from Excel to a BAIT/GMP/CSV-compliant solution
Languages
German
Native
English
Advanced
Education
Cranfield University
Master of Science · Air Transport · United Kingdom
AKAD University
Diploma in Business Informatics (FH) · Germany
Cranfield University
Doctor of Philosophy · Air Transport/IT/Operations Research · United Kingdom
Certifications & licenses
AdA Certificate (Trainer of Trainers)
HK-Hamburg
Agile Digital Transformation
Agile Methods & Mindset
General Radiotelephony License for Aeronautical Service
COBIT 2019
Computerized Systems Validation (CSV)
Cyber Security Mgmt: Ethical Hacking with Python & ISO 27001 ISMS and BCMS (ISO 22301)
Air Traffic Controller License (tower, military)
GAMP
Good Manufacturing Practice (GMP)
ITIL
Lean Six Sigma Green Belt
Lean Six Sigma Yellow Belt
OKR
PRINCE2
SAP R/3 Project Specialist (Retail, including ABAP)
User Stories and Requirements Elicitation with Business Analysis
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