Recommended expert
Angelica D'achille
Mediation Trainee
Experience
Aug 2022 - Dec 2025
3 years 5 monthsPortugal
Mediation Trainee
Teleperformance Portugal
- Train new customer service employees and coach experienced ones to improve performance
- Create educational material, conduct training sessions, identify skills gaps, and keep staff motivated
- Deliver training to new locations and additional sites
- Give managers feedback on staff performance
Oct 2021 - Jul 2022
10 monthsPortugal
Customer Service Specialist
Teleperformance Portugal
- Handle questions or issues raised by clients via online forms, email, and chat
- Escalate requests the agent cannot resolve to the appropriate team and follow up
- Manage and resolve incidents
- Follow up on and resolve assigned cases
- Provide information on purchasing procedures, order tracking, and deliveries
- Work closely with other support level teams to ensure an excellent customer experience across the support chain
- Serve as backup for the Customer Care Specialist on the 2nd Level Support team
- Perform or assist with departmental tasks as needed to maintain workflow and meet customer service requirements
- Help with specific projects and topics
Mar 2021 - May 2021
3 monthsLanguage Data Analyst
TransPerfect
- Review and revise large volumes of multilingual data
Nov 2017 - Nov 2018
1 year 1 monthItaly
Servizio Civile Nazionale
Social Services Office
- Tutor children after school
- Organize sports, recreational and expressive activities and run a multimedia lab
- Provide information and support to help people understand and use local services
- Perform secretarial tasks
- Collect and analyze data, prepare projects and modules using programs like Excel and Word
- Archive and organize application forms
Jul 2013 - Aug 2019
6 years 2 monthsItaly
Tour Guide
Latium World Folkloric Festival
- Facilitate communication between international performance groups (from Europe, Latin America, and Asia) and the festival events team
- Handle ad hoc requests from performance groups with cultural sensitivity
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Arts and Crafts (6 years), Tourism (6 years), Professional Services (4.5 years), and Government and Administration (1 year).
Arts and Crafts
Tourism
Professional Services
Government and Administration
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Customer Service (10.5 years), Human Resources (3.5 years), Operations (1 year), and Research and Development (1 year).
Customer Service
Human Resources
Operations
Research and Development
Skills
- Proficient In Microsoft Office Suite
- Excel
- Word
- Powerpoint
- Teams
- Slack
- Google Meet
- Monday.com
- Outlook
- Canva
Languages
Italian
NativeEnglish
AdvancedSpanish
IntermediateEducation
Oct 2016 - Jun 2019
Roma Tre University
Bachelor's degree, Linguistic and Cultural Mediation · Linguistic and Cultural Mediation · Rome, Italy
Feb 2013 - Dec 2013
Catholic Regional College Melton
English studies and translation · Melton, Australia
Profile
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Angelica based?
Angelica is based in Cori, Italy.
What languages does Angelica speak?
Angelica speaks the following languages: Italian (Native), English (Advanced), Spanish (Intermediate).
How many years of experience does Angelica have?
Angelica has at least 10 years of experience. During this time, Angelica has worked in at least 5 different roles and for 4 different companies. The average length of individual experience is 2 years and 1 month. Note that Angelica may not have shared all experience and actually has more experience.
What roles would Angelica be best suited for?
Based on recent experience, Angelica would be well-suited for roles such as: Mediation Trainee, Customer Service Specialist, Language Data Analyst.
What is Angelica's latest experience?
Angelica's most recent position is Mediation Trainee at Teleperformance Portugal.
What companies has Angelica worked for in recent years?
In recent years, Angelica has worked for Teleperformance Portugal and TransPerfect.
Which industries is Angelica most experienced in?
Angelica is most experienced in industries like Arts and Crafts, Tourism and Hospitality, and Professional Services. Angelica also has some experience in Government and Public Administration.
Which business areas is Angelica most experienced in?
Angelica is most experienced in business areas like Customer Service, Human Resources (HR), and Operations. Angelica also has some experience in Research and Development (R&D) and Quality Assurance (QA).
Which industries has Angelica worked in recently?
Angelica has recently worked in industries like Professional Services.
Which business areas has Angelica worked in recently?
Angelica has recently worked in business areas like Customer Service, Human Resources (HR), and Quality Assurance (QA).
What is Angelica's education?
Angelica holds a Bachelor in Linguistic and Cultural Mediation from Roma Tre University.
What is the availability of Angelica?
The availability of Angelica needs to be confirmed.
What is the rate of Angelica?
Angelica's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Angelica?
To hire Angelica, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
600
450
300
150
Market avg: 380-540 €
Market avg: 380-540 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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