Valentina Vela - AI Trainer

Q: Where is Valentina based?

Valentina is based in Marino, Italy .

Q: What languages does Valentina speak?

Valentina speaks the following languages: Italian (Native), English (Advanced), Spanish (Intermediate) .

Q: How many years of experience does Valentina have?

Valentina has at least 26 years of experience. During this time, Valentina has worked in at least 10 different roles and for 9 different companies . The average length of individual experience is 2 years . Note that Valentina may not have shared all experience and actually has more experience.

Q: What is Valentina's latest experience?

Valentina's most recent position is AI Trainer at FirstSource .

Q: What companies has Valentina worked for in recent years?

In recent years, Valentina has worked for FirstSource and Independent .

Q: Which industries is Valentina most experienced in?

Valentina is most experienced in industries like Advertising , Information Technology (IT) , and Tourism and Hospitality . Valentina also has some experience in Banking and Finance , Professional Services , and Telecommunication .

Q: Which business areas is Valentina most experienced in?

Valentina is most experienced in business areas like Marketing , Customer Service , and Operations . Valentina also has some experience in Sales , Project Management , and Information Technology (IT) .

Q: Which industries has Valentina worked in recently?

Valentina has recently worked in industries like Tourism and Hospitality and Professional Services .

Q: Which business areas has Valentina worked in recently?

Valentina has recently worked in business areas like Customer Service , Operations , and Quality Assurance (QA) .

Recommended expert

Marino, Italy

Experience

Jan 2025 - Present

1 year 2 months

AI Trainer

FirstSource

Audio annotation experience
Using Discord (Communication) and AccunAI (Tasks) platforms
Evaluate agent responses based on faithfulness, expressiveness, voice consistency, speech controllability, instruction adherence, and overall quality to improve conversational agents and make responses more natural and aligned with human expectations.

Jan 2020 - Dec 2020

1 year

Switzerland

Remote

AI Trainer

Lausanne Business Solutions

Remote conversation simulation project
Developed a Human2Bot chatbot simulating customer service conversations in Italian

Jan 2018 - Dec 2018

1 year

Freelance Sailing Journalist

Independent

Wrote "Becoming a Yachtmaster" for Blue Water Sailing, April 2018
Wrote "The Dark Transat" for Yachting World, May 2018

Jan 2017 - Dec 2025

9 years

Sailing Instructor & Captain

Independent

24,000 nautical miles of sailing experience
Completed an Atlantic crossing
Delivered more than 70 weekly RYA courses as an RYA Yachtmaster instructor
Managed dozens of weekly charters as captain on 5-star luxury yachts in Greece and the British Virgin Islands

Jan 2015 - Dec 2017

3 years

Senior Team Lead, Digital Marketing Sales Account Managers (Facebook Program)

Accenture

Managed and coached a multilingual inside sales team of 15 account managers
Exceeded KPIs, achieved revenue targets, and improved productivity
Conducted one-on-ones and call evaluations to ensure regulatory compliance and best practices in customer engagement
Created a learning environment to transfer knowledge and insights
Oversaw day-to-day team operations and workflow management

Jan 2014 - Dec 2015

2 years

Business Support Team Leader

PayPal

Built, developed, and led the Italian Business Support Team to meet performance goals
Reviewed and coached daily performance, quality, behavior, and attendance standards
Scheduled and led one-on-ones, coaching sessions, team learning sessions, and stand-ups
Performed quality reviews on phone calls and emails
Managed teammate selection, internal talent movement, and training needs assessment
Conducted team calibration, performance evaluation, and recognition of top performers

Jan 2013 - Dec 2014

2 years

Enterprise Account Manager

PayPal

Served as primary contact for a portfolio of 15–20 merchants
Collaborated with the Italian Business Unit to develop growth strategies for all accounts
Managed some of the largest merchants in the Telco, Travel, Airline, and Fashion verticals (Vodafone, Telecom Italia, Wind, H3G, Alitalia, Bravofly, Blue Panorama, Trenitalia, Italo Treno, Yoox)

Jan 2011 - Dec 2013

3 years

Account Manager

PayPal

Served as unique point of contact for a portfolio of 100 merchants
Owned all operational and relational issues for clients including RTI, Media Shopping, Mondadori, Patrizia Pepe, Misco Italia, Dmedia, Telethon, Calzedonia, Casa.it, StrumentiMusicali.net, Kikocosmetics

Jan 2009 - Dec 2011

3 years

Italy

Account Manager

Dnsee Interactive Thinking

Advised clients on online communication strategies
Managed client relationships and business development including budget reviews, performance summaries, and forecasts
Clients included Eni, Fox International Channels Italy, Samsung Mobile, GDF Suez, Poste Italiane, AGI

Jan 2008 - Dec 2009

2 years

Italy

Account Manager

Endeavour / Gruppo Roncaglia

Advised clients on online advertising campaigns
Managed relationships and led cross-functional teams of internal resources and suppliers
Clients included Lexus, Toyota, Rocchetta, BrioBlu, Palombini, RDS, Euronics, Save the Children

Jan 2007 - Dec 2008

2 years

Italy

Consultant

Accenture S.p.A.

Advised Nokia Italia on web portals, promotional microsites, SEO, SEM, banner campaigns, CMS, CRM, UGC, and web TV projects
Handled client relationships, budget reviews, and forecasts
Coordinated projects as project manager, leading internal cross-functional teams

Jan 2005 - Dec 2007

3 years

Italy

Portfolio Manager

Kaoma s.r.l.

Coordinated all company projects to achieve organizational strategic goals

Jan 2000 - Dec 2005

6 years

Italy

Project Manager

Kaoma s.r.l.

Created, developed, and maintained CMS, websites, portals, promotional microsites, web TVs, and web radios
Managed content management system projects
Clients included Nokia Italia, Confindustria, Lega Ambiente

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (10 years), Advertising (10 years), Tourism (9 years), Banking and Finance (5 years), Professional Services (4 years), and Telecommunication (2 years).

Information Technology

Advertising

Tourism

Banking and Finance

Professional Services

Telecommunication

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Marketing (15 years), Customer Service (14 years), Information Technology (9 years), Operations (9 years), Sales (9 years), and Project Management (9 years).

Marketing

Customer Service

Information Technology

Operations

Sales

Project Management

Skills

People Management
Account Management
Project Management
Ai Training
Coach, Motivate, And Inspire Individuals And Teams To Achieve High Performance.
Develop Direct Reports Through Regular Feedback, Goal-setting, And Growth Opportunities.
Delegate Effectively To Empower Team Members And Achieve Strategic Objectives.
Set Clear Expectations, Manage And Measure Work Performance, And Hold Teams Accountable.
Communicate Clearly And Confidently With Teammates, Supervisors, And Senior Leadership.
Maintain A Strong Customer-centric Approach While Achieving Business Outcomes.
Leverage Business Acumen To Make Data-driven Decisions And Solve Problems.
Anticipate, Lead, And Manage Change With Clarity And Purpose.

Languages

Italian

Native

English

Advanced

Spanish

Intermediate

Education

Oct 1999 - Jun 2004

University "La Sapienza"

Master's degree, Communication · Marketing & Communication · Rome, Italy · 110/110

Certifications & licenses

Project Management Professional (PMP)

Project Management Institute (PMI)

Profile

Created

November 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Valentina based?

Valentina is based in Marino, Italy.

What languages does Valentina speak?

Valentina speaks the following languages: Italian (Native), English (Advanced), Spanish (Intermediate).

How many years of experience does Valentina have?

Valentina has at least 26 years of experience. During this time, Valentina has worked in at least 10 different roles and for 9 different companies. The average length of individual experience is 2 years. Note that Valentina may not have shared all experience and actually has more experience.

What roles would Valentina be best suited for?

Based on recent experience, Valentina would be well-suited for roles such as: AI Trainer, Freelance Sailing Journalist, Sailing Instructor & Captain.

What is Valentina's latest experience?

Valentina's most recent position is AI Trainer at FirstSource.

What companies has Valentina worked for in recent years?

In recent years, Valentina has worked for FirstSource and Independent.

Which industries is Valentina most experienced in?

Valentina is most experienced in industries like Advertising, Information Technology (IT), and Tourism and Hospitality. Valentina also has some experience in Banking and Finance, Professional Services, and Telecommunication.

Which business areas is Valentina most experienced in?

Valentina is most experienced in business areas like Marketing, Customer Service, and Operations. Valentina also has some experience in Sales, Project Management, and Information Technology (IT).

Which industries has Valentina worked in recently?

Valentina has recently worked in industries like Tourism and Hospitality and Professional Services.

Which business areas has Valentina worked in recently?

Valentina has recently worked in business areas like Customer Service, Operations, and Quality Assurance (QA).

What is Valentina's education?

Valentina holds a Master in Marketing & Communication from University "La Sapienza".

Does Valentina have any certificates?

Valentina has 1 certificate: Project Management Professional (PMP).

What is the availability of Valentina?

Valentina is immediately available full-time for suitable projects.

What is the rate of Valentina?

Valentina's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.