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Valentina V.

AI Trainer

Marino, Italy

Experience

Jan 2025 - Present
1 year

AI Trainer

FirstSource

  • Audio annotation experience
  • Using Discord (communication) and AccunAI (tasks) platforms
  • Select the better agent response based on faithfulness, expressiveness, voice consistency, speech controllability, instruction adherence, and overall quality to improve conversational agents
Jan 2020 - Dec 2020
1 year
Remote

AI Trainer

Lausanne Business Solutions

  • Remote conversation simulation project
  • Chatbot project (Human2Bot) simulating customer service conversations in Italian
Jan 2018 - Dec 2018
1 year

Freelance Sailing Journalist

  • Magazine: Blue Water Sailing, Issue: April 2018, Article: Becoming a Yachtmaster
  • Magazine: Yachting World, Issue: May 2018, Article: The Dark Transat
Jan 2017 - Dec 2025
9 years

Sailing Instructor & Captain

  • 24,000 nautical miles of experience
  • Atlantic crossing
  • Delivered more than 70 weekly RYA courses as RYA Yachtmaster Instructor
  • Managed dozens of weekly charters as captain on 5-star luxury yachts in Greece and the British Virgin Islands
Jan 2015 - Dec 2017
3 years

Senior Team Lead - Digital Marketing Sales Account Managers (Facebook Program)

Accenture

  • Manage KPIs to exceed deliverables, achieve revenue targets, and improve productivity
  • Develop, coach, and manage a multilingual inside sales team for operational excellence
  • Motivate and inspire the team, conduct one-to-ones and call evaluations to ensure regulatory compliance and best practices
  • Provide leadership, support, and create a learning environment for knowledge transfer
  • Oversee day-to-day operations and workflow in an organized and efficient manner
Jan 2014 - Dec 2015
2 years

Business Support Team Leader

PayPal

  • Build, develop, and lead the Italian Business Support Team to meet performance goals
  • Review, communicate, and coach daily performance, quality, behavior, and attendance standards
  • Schedule and lead 1:1s, coaching, team learning sessions, and stand-ups
  • Conduct quality reviews on phone calls and e-mail
  • Manage teammate selection, internal talent movement, and training needs assessment
  • Conduct team calibration, performance evaluation, and recognition for top performers
Jan 2013 - Dec 2014
2 years

Enterprise Account Manager

PayPal

  • Serve as primary contact for a portfolio of 15–20 merchants
  • Collaborate with Italian Business Unit to develop efficient growth strategies
  • Manage some of the largest merchants in the Telco, Travel, Airline, and Fashion verticals (Vodafone, Telecom Italia, Wind, H3G, Alitalia, Bravofly, Blue Panorama, Trenitalia, Italo Treno, Yoox)
Jan 2011 - Dec 2013
3 years

Account Manager

PayPal

  • Serve as unique point of contact for a portfolio of 100 merchants
  • Own all operational and relational issues
  • Manage clients including RTI, Media Shopping, Mondadori, Patrizia Pepe, Misco Italia, Dmedia, Telethon, Calzedonia, Casa.it, StrumentiMusicali.net, Kikocosmetics
Jan 2009 - Dec 2011
3 years

Account Manager

Dnsee Interactive Thinking

  • Advise clients on online communication strategies
  • Manage relationships and business development including budget review, performance summaries, and forecasts
  • Clients: Eni, Fox International Channels Italy, Samsung Mobile, GDF Suez, Poste Italiane, AGI
Jan 2008 - Dec 2009
2 years

Account Manager

Endeavour / Gruppo Roncaglia

  • Advise clients on online advertising campaigns
  • Manage relationships and lead cross-functional project teams of internal resources and suppliers
  • Clients: Lexus, Toyota, Rocchetta, BrioBlu, Palombini, RDS, Euronics, Save the Children
Jan 2007 - Dec 2008
2 years

Consultant

Accenture S.p.A.

  • Advise Nokia Italia on web portals, promotional microsites, SEO, SEM, banner campaigns, CMS, CRM, UGC, web TV, and other web applications
  • Handle client relationship, budget review, and forecasts
  • Coordinate projects as project manager leading internal cross-functional teams
Jan 2005 - Dec 2007
3 years

Portfolio Manager

Kaoma s.r.l.

  • Coordinate all company projects to achieve organizational strategic goals
Jan 2000 - Dec 2005
6 years

Project Manager

Kaoma s.r.l.

  • Create, develop, and maintain CMS, websites, portals, promotional microsites, web TVs, and web radios
  • Manage content management system projects for clients including Nokia Italia, Confindustria, Lega Ambiente

Summary

  • 11 years in the online communication industry for 4 major advertising agencies (Italy)
  • 4 years in Account Management in PayPal (Ireland). As Enterprise Account Manager I managed some of the largest merchants across the Italian market in the Telco, Travel, Airline & Fashion verticals.
  • 3 years in People Management both in PayPal and Accenture (Ireland). In my last role, as Senior Team Leader, I managed a multilingual Digital Marketing Sales Team dedicated to Facebook & Instagram advertising platforms.
  • Some experience as AI trainer (Audio Annotations, etc)

Languages

Italian
Native
English
Advanced
Spanish
Intermediate

Education

University La Sapienza

Master's Degree, Marketing & Communication · Communication · Rome, Italy · 110/110

Certifications & licenses

Project Management Professional (PMP)

Project Management Institute (PMI)

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