Valentina V.
AI Trainer
Experience
Jan 2025 - Present
11 monthsAI Trainer
FirstSource
- Audio annotation experience
- Using Discord (communication) and AccunAI (tasks) platforms
- Select the better agent response based on faithfulness, expressiveness, voice consistency, speech controllability, instruction adherence, and overall quality to improve conversational agents
Jan 2020 - Dec 2020
1 yearRemote
AI Trainer
Lausanne Business Solutions
- Remote conversation simulation project
- Chatbot project (Human2Bot) simulating customer service conversations in Italian
Jan 2018 - Dec 2018
1 yearFreelance Sailing Journalist
- Magazine: Blue Water Sailing, Issue: April 2018, Article: Becoming a Yachtmaster
- Magazine: Yachting World, Issue: May 2018, Article: The Dark Transat
Jan 2017 - Dec 2025
9 yearsSailing Instructor & Captain
- 24,000 nautical miles of experience
- Atlantic crossing
- Delivered more than 70 weekly RYA courses as RYA Yachtmaster Instructor
- Managed dozens of weekly charters as captain on 5-star luxury yachts in Greece and the British Virgin Islands
Jan 2015 - Dec 2017
3 yearsSenior Team Lead - Digital Marketing Sales Account Managers (Facebook Program)
Accenture
- Manage KPIs to exceed deliverables, achieve revenue targets, and improve productivity
- Develop, coach, and manage a multilingual inside sales team for operational excellence
- Motivate and inspire the team, conduct one-to-ones and call evaluations to ensure regulatory compliance and best practices
- Provide leadership, support, and create a learning environment for knowledge transfer
- Oversee day-to-day operations and workflow in an organized and efficient manner
Jan 2014 - Dec 2015
2 yearsBusiness Support Team Leader
PayPal
- Build, develop, and lead the Italian Business Support Team to meet performance goals
- Review, communicate, and coach daily performance, quality, behavior, and attendance standards
- Schedule and lead 1:1s, coaching, team learning sessions, and stand-ups
- Conduct quality reviews on phone calls and e-mail
- Manage teammate selection, internal talent movement, and training needs assessment
- Conduct team calibration, performance evaluation, and recognition for top performers
Jan 2013 - Dec 2014
2 yearsEnterprise Account Manager
PayPal
- Serve as primary contact for a portfolio of 15–20 merchants
- Collaborate with Italian Business Unit to develop efficient growth strategies
- Manage some of the largest merchants in the Telco, Travel, Airline, and Fashion verticals (Vodafone, Telecom Italia, Wind, H3G, Alitalia, Bravofly, Blue Panorama, Trenitalia, Italo Treno, Yoox)
Jan 2011 - Dec 2013
3 yearsAccount Manager
PayPal
- Serve as unique point of contact for a portfolio of 100 merchants
- Own all operational and relational issues
- Manage clients including RTI, Media Shopping, Mondadori, Patrizia Pepe, Misco Italia, Dmedia, Telethon, Calzedonia, Casa.it, StrumentiMusicali.net, Kikocosmetics
Jan 2009 - Dec 2011
3 yearsAccount Manager
Dnsee Interactive Thinking
- Advise clients on online communication strategies
- Manage relationships and business development including budget review, performance summaries, and forecasts
- Clients: Eni, Fox International Channels Italy, Samsung Mobile, GDF Suez, Poste Italiane, AGI
Jan 2008 - Dec 2009
2 yearsAccount Manager
Endeavour / Gruppo Roncaglia
- Advise clients on online advertising campaigns
- Manage relationships and lead cross-functional project teams of internal resources and suppliers
- Clients: Lexus, Toyota, Rocchetta, BrioBlu, Palombini, RDS, Euronics, Save the Children
Jan 2007 - Dec 2008
2 yearsConsultant
Accenture S.p.A.
- Advise Nokia Italia on web portals, promotional microsites, SEO, SEM, banner campaigns, CMS, CRM, UGC, web TV, and other web applications
- Handle client relationship, budget review, and forecasts
- Coordinate projects as project manager leading internal cross-functional teams
Jan 2005 - Dec 2007
3 yearsPortfolio Manager
Kaoma s.r.l.
- Coordinate all company projects to achieve organizational strategic goals
Jan 2000 - Dec 2005
6 yearsProject Manager
Kaoma s.r.l.
- Create, develop, and maintain CMS, websites, portals, promotional microsites, web TVs, and web radios
- Manage content management system projects for clients including Nokia Italia, Confindustria, Lega Ambiente
Summary
- 11 years in the online communication industry for 4 major advertising agencies (Italy)
- 4 years in Account Management in PayPal (Ireland). As Enterprise Account Manager I managed some of the largest merchants across the Italian market in the Telco, Travel, Airline & Fashion verticals.
- 3 years in People Management both in PayPal and Accenture (Ireland). In my last role, as Senior Team Leader, I managed a multilingual Digital Marketing Sales Team dedicated to Facebook & Instagram advertising platforms.
- Some experience as AI trainer (Audio Annotations, etc)
Languages
Italian
NativeEnglish
AdvancedSpanish
IntermediateEducation
University La Sapienza
Master's Degree, Marketing & Communication · Communication · Rome, Italy · 110/110
Certifications & licenses
Project Management Professional (PMP)
Project Management Institute (PMI)
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