Andreas Türkner
IT Contract, IT Project, IT Service Management // Interim Management
Experience
Subproject Manager DLD Nearshoring
Banking-regulated Environment (NDA)
- Analysis and evaluation of the approach model
- Gap analyses (sourcing readiness) and process analysis
- Process documentation
- Channeling and evaluation of business unit requirements
- Monitoring of the service provider/nearshoring partner
Consultant for Contract Management, IT Operations, and Process Optimization
Public Sector/Ministry (NDA)
- Analysis of the service description in the context of the outsourcing contract
- Creation of summaries based on contract analyses
- Process analysis and redesign for various operational departments (ITIL)
- Evaluation and creation of contract changes
Senior Management Consultant
Cancom ICT Service GmbH (Telefónica o2 Germany GmbH)
Contract execution and review
Definition of contractual terms and claims towards the client
Defining and negotiating contract addenda regarding project scope and contract fulfillment
Development and implementation of cost optimization strategies
Preparing IT project proposals and business development
Service management of an ITIL-based operation
Process manager for ITIL processes with a focus on SLM/SLA management
Service transition to the successor provider
Additional cost savings of approx. 7% per year by adjusting the operations organization
Personnel savings through service optimization
Management of large parts of an outsourcing tender focusing on operations, security, and transition concepts
Successful and complete handover of IT services to the successor provider
Transition Manager/Consultant for Contract Management
Cancom SCS GmbH (Telefónica o2 Germany GmbH)
Transition project manager and project manager for various subprojects
Operations management
Definition of the contractual framework for Cancom SCS GmbH
Consulting on contract adjustments and amendments
Successful adjustment of the contract draft in favor of Cancom while retaining the project scope
Significantly involved in several successful contract renewals
Project fulfillment without penalty payments
Successful completion of several subprojects on time and within budget
Business and Process Consultant
Cancom NSG GmbH (Telefónica o2 Germany GmbH)
Advising management on the “Telefónica” project strategy
Advice on ITIL framework and ISMS topics
Successful handover of project leadership and project management to a new project manager without affecting ongoing operations
Project Manager IDo Client Refresh Region
Cancom NSG GmbH/MTBD GmbH (MAN Truck und Bus Deutschland)
Planning a client hardware refresh (2600 clients) at about 180 locations
Planning and setup of the installation environment and logistics
Implementing an agile project management organization
Executing the project exactly on time and within budget
Establishing a strong reputation for Cancom as a reliable service provider
Managing Director
Verity Products GmbH
- Business & IT Consulting Services
- Commodity Trading
Operations Manager Desktop Server Services/Service Delivery Management
Cancom NSG GmbH (Telefónica o2 Germany GmbH)
Responsibility for a complex ITIL-based operational IT environment (telecom, AD, W2Kx, UNIX/Linux, VM, Notes, Proxy, network, security appliances, file systems)
Contract management
Ensuring operational service delivery according to contractual requirements
Vendor management
Proposal management
Ensuring compliance with IT standards (ITIL V2 & V3, ISO 20000, ISO 27000)
Ensuring continuous service improvement while optimizing costs
Establishing and optimizing project quality management
Acquiring and managing various subprojects
Introducing a cost-optimized organizational structure
Building an efficient team through team building and encouraging an entrepreneurial mindset
Avoiding penalties through exceptional team motivation and solid negotiations
Expanding the scope of work by integrating additional services and projects
Transition Manager Service Transition
Cancom NSG GmbH/T-Systems IDS GmbH/Telefónica o2 Germany GmbH
Reviewing and understanding a complex outsourcing contract
Assessing the customer environment in relation to the outsourcing contract
Addressing deviations with the customer and tracking and evaluating the returned results (OPL)
Fully covering the obligations from the outsourcing contract
Successfully taking over services and change of control on time and within budget
Evaluating existing organizational structures and identifying key personnel
Reviewer of ITIL Service Manager training materials
Continental Software GmbH
- Reviewing training materials for “ITIL Service Manager” (Red Badge)
Project Developer
Biergarten China Ltd
- Concept and business plan for a beer garden in China
Project Manager
CFBM Systems GmbH
- Implementation of an inventory software according to ITIL standards
Interim Support Network Project
Swissport International Ltd.
- Support for a multi-site network project
Consultant Incident and Problem Management
Münchner Rück AG
Technical Documentation Specialist
AvCraft GmbH
- Technical documentation (DO728)
Team Leader Incident/Problem/SLA-Management
BMW AG
Technical Documentation Specialist
Dornier Fairchild GmbH
- Technical Documentation (DO328)
Project Manager
BMW AG
Partner/Managing Director
Digitale Phantasien GbR/DigiPhant GmbH
- Financial Controlling
- IT Project Mgmt.
- Business Strategy
- CRM and Acquisition
Freelance IT Consultant
at IT Consulting
- Interim Mgmt.
- ISO20000 Service Mgmt.
- Senior Mgmt. Consulting
- ISO27000 ISMS
- ITSM Consulting
- COBIT 4.1 + 5
- ITIL V2, V3, V4
- Project Mgmt.
Summary
I have built a solid track record in driving IT consulting and project management across a range of industries, from banking to public service and telecommunications. My work involves analyzing complex processes, optimizing contracts, and streamlining service delivery following ITIL and ISO standards. I excel at process analysis, cost and personnel optimization, and improving vendor management while ensuring clear documentation and effective communication.
I have consistently delivered improvements in operational efficiency and cost savings, with proven success in transitioning projects and managing large-scale implementations. I bring practical insight from hands-on experience combined with up-to-date certifications in ITSM, ITIL, and ISO standards, ensuring a straightforward and reliable approach to each challenge.
Skills
- Ability To Capture Stakeholder Interests And Enforce Requirements
- Analysis And Optimization Of Inefficient Structures
- Negotiation And Mediation Skills
- Strong Team Skills And Excellent Leadership Abilities
- Experience In A Multinational Environment And Leading Decentralized Teams
- Entrepreneurial Thinking
- Strong Results Orientation
Languages
Education
University of Augsburg
Law · Augsburg, Germany
Ludwig Maximilian University of Munich
Law · Munich, Germany
Certifications & licenses
ISO 27000 Auditor Certificate In ISMS
TUEV
COBIT Practitioner 4.1
ISACA
Foundation Examination COBIT V5
APMG
ISO20000 Consultant / Manager Certificate In ITSM
TUEV/EXIN
ISO27000 Prof Cert - Governance, Risk & Compliance
TUEV
ITIL Expert V3
APM
ITIL Service Manager Certificate V2
TUEV/EXIN
ITIL V4 – Managing Professional
AXELOS
ISO 20000 Internal Auditor
TUEV
ISO27000 Prof Cert - Secure Business Environment
TUEV
ISO20000 Update ISO20000:2018
n/a (mITSM)
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