Aliaa A.
Project & Continuous Improvement Manager
Experience
Jan 2024 - Present
2 yearsFrankfurt, Germany
Project & Continuous Improvement Manager
FCS Frankfurt Cargo Service
- CI Department Leadership: Established the Continuous Improvement (CI) department from the ground up, reporting to both local operations and global headquarters.
- Lean Management: Implemented Lean principles, including Gemba walks, 5S methodologies, and Kaizen workshops to drive operational improvements.
- Safety & Standards: Promoted a safety-first culture and developed the Operations Library of Standard Operating Procedures (SOPs).
- Automation & Process Improvement: Introduced automated solutions to reduce workloads and increase productivity.
- Performance Analytics: Developed shift reports and interactive dashboards (Power BI) for performance monitoring and in-depth analysis.
- Training & Mentorship: Trained new team members on CI principles and conducted workshops on Six Sigma tools.
- Operational Efficiency: Identified and eliminated bottlenecks through process mapping VSM and risk assessments.
- Global Standards: Contributed to developing global-level standards and benchmarks for operational excellence.
May 2021 - Dec 2023
2 years 8 monthsGermany
Continuous Improvement Manager (ACES)
Amazon
- Operational Excellence: Led structured CI activities aligned with business goals, fostering a culture of continuous improvement.
- Standardization: Developed, reviewed, and optimized Standard Operating Procedures (SOPs) for delivery stations.
- Performance Metrics: Designed KPIs and dashboards, providing real-time operational insights and executive reports.
- Root Cause Analysis: Conducted in-depth performance analysis using 5Whys, Ishikawa diagrams, and Pareto analysis.
- Lean & Six Sigma: Implemented Kaizens, 5S, and Gemba walks to improve operational workflows.
- Process Audits: Performed audits to ensure sustained improvements and documented findings through debriefing reports.
- Stakeholder Communication: Collaborated with senior leadership, providing updates on project status and process improvements.
Apr 2008 - Feb 2013
4 years 11 monthsDamascus, Syrian Arab Republic
Mechanical Design Engineer
HIAST (Higher Institute for Applied Science and Technology)
- Concept Development: Collected requirements and developed multiple mechanical design concepts validated through quality standards.
- CAD Modeling: Created detailed 3D CAD models, assembly drawings, and bills of materials (BOM).
- Design Optimization: Modified product designs based on new operational and physical requirements.
- Finite Element Analysis (FEA): Analyzed mechanical components under stress, force, and moment conditions using FEA techniques.
- Production Oversight: Monitored and controlled manufacturing processes across multiple production lines.
- Innovation: Designed and developed a 3-axis Cartesian robot for industrial automation.
Summary
Strategic and results-driven Continuous Improvement (CI) Manager with a strong background in logistics, operations, and mechanical engineering. Skilled in establishing CI frameworks, driving process automation, and applying Lean Six Sigma (Black Belt, DMAIC) to enhance efficiency and quality. Currently leading the CI Department at FCS Frankfurt, managing cross-functional initiatives that optimize workflows, digitalize processes, and foster a culture of continuous improvement through data-driven decision-making and structured communication.
Languages
Arabic
NativeGerman
NativeEnglish
AdvancedEducation
Apr 2017 - May 2022
Technical University Darmstadt
Master of Science · Mechanical and Process Engineering · Darmstadt, Germany
Oct 2008 - May 2011
University of Damascus
Master of Engineering · Industrial Engineering · Damascus, Syrian Arab Republic
Aug 2002 - Sep 2007
University of Damascus
Diploma and Bachelor · Mechanical Design Engineering · Damascus, Syrian Arab Republic
Certifications & licenses
Lean Six Sigma Black Belt
Six Sigma Academy Amsterdam
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