Head of Quality Management

• Direct reporting to executive management with responsibility for the overall quality management of the company
• Advisory role as a sparring partner to executive management on all quality-related decisions
• Preparation and planning of ISO 9001 certification
• Development and implementation of a KPI dashboard for quality activities for strategic control
• Development and implementation of the strategic direction for the quality function
• Optimization and further development of the quality management software IQSoft to improve operational quality performance
• Successful promotion of a sustainable quality structure through regular workshops and training sessions
• Analytical problem solving for quality and process challenges with a pragmatic approach (MSA/SPC)
• Conducting and organizing internal and external audits
• Strategic supplier management
• Digitization of the sampling process to increase efficiency

Assignment for Qualitas-Pro GmbH in wind energy, deployed for the clients Siemens Gamesa and Vestas in the wind power industry.

• Process audits at various suppliers in Spain, Finland, and Egypt
• Development and tracking of action plans with suppliers

Assignment for Piano-Q Italy deployed at Alstom Aptis, electric buses.

• Strategic management of supplier complaints with 8D analyses
• Management of critical and urgent issues with suppliers to ensure continuous production supply
• Responsibility for PPAP/APQP processes
• Analytical problem solving and troubleshooting

Assignment at Alstom Transport in Reichshoffen, France:

• Responsibility as quality and safety manager for export projects in Senegal and Algeria
• Strategic management of quality and safety issues with the client
• Planning and execution of customer train reception at the end customer in Dakar and Algiers

Assignment at Faiveley Transport, Wabtec Group in Tours, France:

• Diagnosis and analysis of delivery performance of multiple suppliers
• Proposing an action plan to improve delivery performance

Assignment at Faiveley Transport, Wabtec Group in Tarragona, Spain:

• Diagnosis and analysis of deliveries, quality performance, and project management processes
• Development and implementation of a comprehensive action plan to improve the current state through monitoring processes and improvement measures

Assignment at Bombardier Transportation (08.2018-12.2018) in Siegen, Germany:

• Conducting process audits at suppliers
• Management of open PPAP actions with 7 suppliers
• Strategic management of top issues with suppliers
• Analytical problem solving and troubleshooting

Implementations and achievements:

• Successful completion of process audits at 4 suppliers in Germany and France for Bombardier
• 100% closure of open PPAP actions with 7 suppliers for Bombardier
• Significant improvement of quality performance to zero defects before shipment for Faiveley Transport
• Successful first-time train reception with the client in Dakar for Alstom Transport

Assignment at customer Hitachi Rail Europe UK:

• Supplier quality management, supplier audits, supplier evaluation, supplier development, task force and crisis management with suppliers, management of project quality and procurement milestone plans

Implementations and achievements:

• Development of quality standards and defect books (critical criteria)
• Successful audit and development of 9 suppliers in Germany, England, Sweden, the Netherlands, and Turkey
• 100% error rate reduction

• Assignment for DB (Deutsche Bahn) at supplier BVV (Bochumer Verein Verkehrstechnik): Strategic analysis of delivery performance and development of an action plan to improve delivery capability
• Assignment at NBHX Trim GmbH (manufacturer of interior parts for BMW, Audi, VW, and Daimler): Process optimization and preparation for ISO 9001 and ISO/TS 16949 certification
• Assignment at CPS in Turkey for the client WABCO (manufacturer of braking systems for the automotive industry): Project management for the relocation of tooling from Turkey to Germany

At Alstom Transport Deutschland GmbH (world market leader in rail vehicles: regional trains, metros, etc.).

• Strategic cross-functional project management from offer phase to series launch
• Responsibility for PPAP (production part approval process)
• Planning and conducting first article inspections with customers (DB, Interfleet, Hamburger Hochbahn)
• Conducting supplier process audits
• Management of complaint handling and top issue management with suppliers
• Negotiation of quality agreements
• Crisis management and implementation of quality walls
• REX management (return of experience)

Implementations and achievements:

• Successful PPAP on-time with DB/Hamburger Hochbahn/Interfleet (SKANE)
• Development of quality standards and defect books (critical criteria)
• Significant error reduction from 40 to 0 errors per component
• Successful resolution of crisis situations between suppliers and clients through negotiation of quality points and CONQ (costs of non-quality)
• Successful audits and development of 17 suppliers and sub-suppliers worldwide

• Introduction and implementation of ISO 9001 version 2000, reorganization and process definition of all company departments
• Introduction and implementation of ISO/TS 16949 tools such as FMEA, measurement and machine capability studies
• Optimization of material flow: layout optimization and improvement of production processes
• Introduction of quality circles to work on the 8D report system
• Implementation of problem diagnosis methods as tools for problem solving (QRQC, Ishikawa, 5 Whys)
• Implementation of quality tools such as PDCA and 5S
• Internal auditor
• Conducting employee training
• Leading a team of 15 in quality with a team-oriented leadership style and motivating communication
• Leading 150 employees in production with successful enforcement of quality requirements

Implementations and achievements:

• Successful certification according to ISO 9001 version 2000
• 100% reduction of the error rate