Product Owner/Business Analyst

• Facilitated Scrum and SAFE methodology by working directly with the different Stakeholders focusing on Behavior and Test-Driven Development
• Assisted in defining strategic business requirements and understanding complex client and user needs
• Establishing user stories based on functional requirements from the business to help in continuous delivery pipeline
• T-shirt Sizing and work to be done based on Weighted Shortest Job First and presenting it to the Executive management
• Coordinated functional testing with IT to meet project timelines using an iterative Quality Analysis process
• Ensured adherence to Scrum principles, coached team members on Agile methodologies, and fostered a collaborative, self-organizing team environment
• Collaborate with stakeholders to prioritize features and enhancements, creating and maintaining a well-organized product backlog that reflects customer needs and business priorities
• Work closely with development, marketing, sales, and customer success teams to ensure seamless execution of product initiatives and successful delivery of customer value
• Track key performance indicators (KPIs) and customer feedback to assess product performance, making data-driven decisions to drive continuous improvement and customer satisfaction
• Accountable for daily stand-ups, sprint planning, reviews, and retrospectives and also for Program Increment Plannings and act as single representative and owner of the team
• Defining the product vision and Translating product strategy into tasks
• Facilitating decision-making handling release management communication
• Mastered Salesforce as CRM tool to manage all client data and execute SQL queries to analyze the data and make decision analysis

Accomplishments:

• Created User Documentation for all the tools used by the Department of Customer Success and made sure its timely updated by the responsible teams
• Completed various training and coached several new Business Analyst

• Managed a team of Business Analysts, reviewed and updated documentation and use cases
• Guided the team in Functional Requirement Specification and Software Requirement Specification tasks
• Planned and managed projects to ensure timely and quality deliveries within budget
• Created and reviewed effort and cost estimates, project plans, and supporting plans (Risk management, Quality, Communication)
• Tracked project cost, revenue, and billing milestones, and worked with Account Manager for invoicing and payments
• Managed stakeholder expectations and satisfaction, ensuring fulfillment of contractual commitments
• Ensured optimal utilization of resources, planned, acquired, and released resources as needed
• Monitored and reviewed resource productivity and utilization, taking corrective actions when necessary
• Built team spirit, motivated team members, and resolved conflicts to ensure a healthy working environment
• Participated in business development activities, supported sales/pre-sales activities, and contributed to organizational initiatives

Accomplishment:

• Mastered Project Management tools (Insightly, Zoho, Microsoft Project) established traceability matrices for quality assurance, and successfully delivered enterprise and consumer-level applications

• Taking care of Technical issues of HP Laptops of US Customers
• Resolving software and hardware issues of the laptops
• Installation of any kind of software and resolving their issues, resolving wireless internet issues
• Provide technical Support on basic operational and maintenance of personal computers and peripherals using available tools
• Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines
• Escalate problems when unable to resolve customer issues. Log and sufficiently document all contacts with customers in designated tools