Koen D’hondt
Head of IT Infrastructure and Operations
Erfahrungen
Nov. 2024 - Bis heute
8 MonatenHead of IT Infrastructure and Operations
DP World
- Interim IT restructuring role to realign the IT-systems and teams to better support its business goals and processes after departure of multiple managerial and technical resources.
- Lead, regroup and reinforce the IT support, system engineering, networking, database and project management teams to ensure knowledgeability and effectiveness under pressure.
- Develop a strategic IT restructuring plan to resolve critical and urgent issues which ensure IT supports guaranteed and uninterrupted business continuity.
- Manage, evaluate and renegotiate managed service contracts to align with the changing expectations of different stakeholders.
- Align with the worldwide group IT policies and procedures by raising awareness, maturity and compliance to ensure risk reduction related to data protection, IT security and IT/OT.
Okt. 2022 - Okt. 2024
2 Jahren 1 MonateDomain Manager ICT
Paradigm, formerly CIRB - Brussels Regional Informatics Centre
- Manage the ICT domain of the 19 municipalities and 17 public social welfare centres of the Brussels-Capital Region.
- Define a multi-year roadmap that ensures the alignment of the technical and business objectives.
- Lead the ICT track (architectural, infrastructure and applications) of the Local Government Digital Transformation Programme to digitise local public services.
- Create, propagate and maintain strategies related to the IT Infrastructure and Cloud Services throughout the municipalities of the Brussels-Capital Region, ensuring performance and cost are balanced.
- Outsource legacy systems, transforming corporate culture from application- to service management.
Mai 2022 - Aug. 2022
4 MonatenHead of IT Infrastructure ai.
Sodexo
- Crisis management role pending long term recruitment.
- Stabilize team (50 FTEs) with high turnover and short notice leavers.
- Finalize contractual agreements with outsourcing vendors.
- Convert IT Infrastructure department to a hybrid managed service model.
- Define the long-term IT Infrastructure strategy.
- Organizational strategy.
- Technical information technology planning.
- Develop the cloud part (Azure).
- Implement and monitor evolution and SMART objectives.
- Manage the IT Infra project portfolio.
- Manage the IT Infra roadmap and associated budget and forecast.
- Implement and ensure compliance to group policies and regulations.
Juli 2021 - Apr. 2022
10 MonatenIT Management Consultant
Intertracon
- Various interim and advisory roles at multiple SMEs.
- IT crisis management, project steering and business alignment.
- Strategy and process adaptation to the 'new normal' with Covid-19.
Juni 2020 - Juni 2021
1 Jahr 1 MonateIT Manager
Essent Belgium
- Responsible for the overall IT department (60 FTEs onshore, 10 FTE offshore).
- Manage the overall IT transition into the EON landscape.
- Organize the IT component of the deal room and handover to EDF Luminus.
- Manage the long-term IT budget and forecast.
- Design and assure realization of the IT roadmap.
- Coordinate with the individual IT departments to ensure strategic programs.
- Ensuring adherence and compliance to company and industry regulations.
- Focus on risk management and cyber security.
Sept. 2017 - Feb. 2020
2 Jahren 6 MonatenManager ICT Support
PSA Antwerp - Port of Singapore Authority - MPET
- Member of IT Management Committee. Direct report to the CIO.
- Manage the IT Support department (34 FTEs intern, 18 FTE 24/7 contract workers).
- 3 direct reports across 4 teams: IT service desk, IT operators, IT field services, and IT logistics.
- Ensure best-in-class IT support solutions are offered in a 24/7 operational port environment, safeguarding the handling of the equivalent of 10 million twenty-foot containers per year.
- Responsible for a complete overhaul of the department: resource optimization, maturing service management processes, implementing KPI-driven approach, streamlining and consolidating logistics operations, eliminating silo mindset, and increasing IT robustness through continuous improvement.
- Review budget with meticulous cost follow-up. Setup crisis plan to ensure appropriate response to critical infra, application, IDS and security incidents in consultation with departmental managers and CISO. Mitigate risks according to security audits.
Jan. 2015 - Mai 2017
1 Jahr 5 MonatenManager ICT Customer Service Value Chain
BPOST
- Manage, coach and mentor the ICT Value Chain department (10 FTE). Comprised of service, product, delivery, and supplier management staff.
- Generate value by focusing on customer satisfaction, quality of services, and decrease of delivery times via coordinating, increasing collaboration between all ICT teams and vendors, and integrating communication.
- Build the renewed lean ICT Value Chain unit in line with BPOST’s new ICT vision, emphasizing breaking the silos and developing an Agile infrastructure (DevOps).
- Manage ICT budget for external vendors and suppliers and workplace hardware.
Juli 2014 - Dez. 2015
1 Jahr 6 MonatenBid Management – ITIL Advisor – Enterprise & Technical Architect
Sogeti
- Manage the European Commission bid activities and team (10 FTE).
- Manage international vendors and supplier relationships – internal and external.
- ITIL and architecture bid advisor.
Apr. 2013 - Juni 2014
1 Jahr 3 MonatenIT Operations Manager ad interim
Allianz Managed Operations and Services
- Manage IT staff responsible for monitoring, maintaining, and diagnosing hardware, mainframe, network, firewall, and application incidents and problems (20 FTE).
- Supervise and ensure the efficient operation of the shared service provider’s IT.
- Prepare, analyze, document, and optimize budget, IT roadmap, security, processes and policies.
- Identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization, in direct communication with the executive staff and decision-makers of Allianz Insurance.
- Guide the overall IT service outsourcing to IBM.
Dez. 2012 - März 2013
4 MonatenMigration Crisis Coordinator
BNP Paribas Fortis
- Crisis management Lotus Notes/Domino to Exchange 2010 worldwide migration.
- Realign overall project planning and agreements.
- Reinstate trust and buy-in of international management, internal and external staff.
Mai 2012 - Nov. 2012
7 MonatenBid Management – ITIL Advisor – Enterprise & Technical Architect
Sogeti
- Manage the EC Directorate-General for Informatics bid team (5 FTE).
- ITIL Service Management and Enterprise & Technical architecture bid advisor.
Okt. 2010 - Apr. 2012
1 Jahr 7 MonatenPortfolio Delivery Manager IT
ING Belgium
- Manage infrastructure Project Portfolio Team (50 FTE PM team for 3 Delivery Managers).
- Manage infrastructure budget, resources, and forecast (€45M for 3 Delivery Managers).
- Governance coach (Prince2, MSP, CMMI, Clarity, MS Project).
Feb. 2010 - Juli 2011
1 Jahr 6 MonatenProgramme Project Manager
ING Belgium
- Manage the Datacentre migration programme team and multiple IT infrastructure projects.
- Monitor, evaluate and report on executive management level.
Mai 2009 - Dez. 2009
8 MonatenProject Manager
Delta Lloyd Life
- IT Infrastructure integration of Swiss Life and Delta Lloyd.
- Physical move of Delta Lloyd Belgian HQ.
März 2009 - Mai 2009
3 MonatenIT Infrastructure Architect
Genzyme
- Architectural design for a successful datacentre consolidation bid.
Jan. 2008 - Feb. 2009
1 Jahr 2 MonatenIT Demand and Delivery Manager - Programme Manager Infrastructure Western Europe
Anheuser-Busch InBev
- Manage West-Europe Project Portfolio – 40 concurrent projects and programmes.
- Manage international virtual PM and Technical teams, budgets, business cases and partners.
- Translation and conversion of business ideas to projects.
Aug. 2006 - Jan. 2008
1 Jahr 6 MonatenProject Manager
MetLife Insurance
- Manage IT infrastructure split CitiBank and CitiLife.
- Design and implement greenfield network, firewall, and workplace environment.
Nov. 2005 - Juli 2006
9 MonatenIT Infrastructure Consultant
Digipolis
- Plan, coordinate, and implement improvements and additions in datacentre infrastructure.
Nov. 2004 - Dez. 2015
11 Jahren 2 MonatenManagement Consultant
Sogeti Cap Gemini
- Operations, portfolio, delivery, process, ITIL expert service and interim management.
- Member of Sogeti TOP 1 – Emerging Leadership Programme.
- Governance coach for Sogeti Infrastructure department (Prince2, MSP, Architecture, Clarity).
- Certified ITIL Service Management Expert. Trainer and coach for Sogeti Infrastructure department.
- HR: Technical and performance evaluation coach for Sogeti Infrastructure department.
Apr. 1998 - Okt. 2004
6 Jahren 7 MonatenSystem Engineer / IT Pre-sales
Various Companies
- Various system engineering, pre-sales, and bid management tasks both as employee and consultant.
Zusammenfassung
Koen started his IT career in 1998, driven by the approaching year 2000 problems. For the next decade he built his extensive technical knowledge in various system engineering and architectural functions. This gives him the advantage of having hands-on knowledge of a very wide range of IT technologies, including the surrounding services and infrastructure.
Starting 2006, based on this acquired knowledge and his natural people management skills, complemented with the necessary project and service management trainings, Koen opted for a more coordinating role in the IT consultancy domain.
After managing large IT infrastructure projects and programmes, both local as international, in various industries as the public sector, banking, insurance and food & beverages, he successfully filled multiple managerial roles within the ICT domain, covering both overall IT management as well as operations, infrastructure, portfolio & delivery management and service, support & process management.
He combines the love for human and technical leadership with a social, flexible, and no-nonsense personality.
Sprachen
Niederländisch
Muttersprache
Deutsch
Verhandlungssicher
Englisch
Verhandlungssicher
Französisch
Verhandlungssicher
Italienisch
Grundkenntnisse
Ausbildung
Vlerick Business School
Mastering IT Management · Brussel, Belgien
TSM Mechelen
Applied Informatics · Mechelen, Belgien
Zertifikate & Bescheinigungen
Take the Lead in Digital Business of the Future – Focus AI
Vlerick
Cobit 5 Foundation
SMME – ISACA
MSP Managing Successful Programmes – Practitioner
Kluwer – OGC
ITIL V3 Expert
AXELOS - OGC
ITIL V3 Intermediate Capability: MALC
TGM – OGC
Togaf 9 Foundation
Prometric - The Open Group Certification Authority
ITIL V3 Intermediate Capability: PPO
SMME – OGC
Agile Methodology (Scrum, Kanban) in software development
Agile Minds
UML V2 - Unified Modelling Language
ITIL V3 Intermediate Capability: SOA
SMME – OGC
MSP Managing Successful Programmes – Foundation
Kluwer – OGC
ITIL V3 Intermediate Capability: OSA
SMME – OGC
Introduction to CMMI Version 1.2
Kluwer - X4P - Carnegie Mellon
ITIL V3 Intermediate Capability: RCV
The Grey Matters Education – OGC
ITIL Foundation Bridge V2-V3
ProSource – OGC
Prince2 Practitioner
RKA Limited – OGC
ITIL Foundation V2
EXIN – OGC
Prince2 Foundation
APM Group – OGC
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