Esther Cals
Enabling successful fashion business owners to reach more profit with less effort and more freedom | Expert in fashion business
Erfahrungen
Okt. 2022 - Bis heute
2 Jahren 6 MonatenFreelancer - Fashion Business Optimizer
Training fashion companies to successfully optimize their business so they get more profit with less effort and herewith more freedom.
Aug. 2021 - Sept. 2022
1 Jahr 2 MonateneCom Returns Optimization Manager
s.Oliver Group
Groundwork for eCom returns reduction, implementation results in ~ €1.1M costs saving in eCom returns.
März 2019 - Sept. 2022
3 Jahren 7 Monaten Berlin, Deutschland
Founder
The Sustainables
- ~5000 orders fulfilled, B2C and B2B.
- Personalized corporate gifts for among others Shopify.
März 2019 - Juli 2021
2 Jahren 5 Monaten Berlin, Deutschland
Project Manager - Warehousing & Returns, Customer Care & Technology
Zalando SE
- Developed a defective returns inspection concept, audit program, acceptance logic and improvement action plan, resulted in ~40% reduction of defective returns.
- Reduced contacts per customer care case, resulted in ~€1.2M costs saving in contacts.
- Reduced customer cases in Cyber Week, resulted in a reduction of ~40K customer cases YoY.
Apr. 2016 - März 2019
3 Jahren Berlin, Deutschland
Project & Process Manager - Product Quality Processes & Team
Zalando SE
- Sole responsibility for business unit ramp-up in Hangzhou, China. Hired and lead a team of 14 FTEs. BU resulted in a reduction of product quality failure rate of ~50% within 3 months after establishment.
- Process mapping and optimization for global Quality Management team (>70 FTE), resulted in optimized use of resources and globally streamlined processes ready for scaling.
- Developed a quality management method for all production markets and warehouses. Resulted in resource optimization of -2 FTEs.
- Developed a new procedure for onboarding of new vendors. Resulted in a reduction of product quality failure rate for new vendors of ~48%.
Okt. 2013 - März 2016
2 Jahren 6 Monaten Amsterdam, Niederlande
Quality Assurance Officer
G-Star RAW
Aug. 2011 - Sept. 2013
2 Jahren 2 Monaten Amsterdam, Niederlande
Buyer
FNG Group (Expresso Fashion)
Zusammenfassung
Complex problem solver Solution-thinker Analytical mindset Decision maker Conceptual Fact-based Perseverant Optimistic and positive Effective communication at any level within an organization
Sprachen
Niederländisch
Muttersprache
Deutsch
Verhandlungssicher
Englisch
Verhandlungssicher
Spanisch
Grundkenntnisse
Ausbildung
Okt. 2007 - Juni 2011
European Fashion Business School
BBa · Business Administration in Fashion · Doorn, Niederlande
Zertifikate & Bescheinigungen
Project Management
Leadership Training
QMS and ISO 9001 Awareness Training
Five Days of Textile
Lean Six Sigma Green Belt Certification
Ähnliche Freelancer
Entdecken Sie andere Experten mit ähnlichen Qualifikationen und Erfahrungen.