Tunca Küçük
Quality Assurance Manager
Experience
Quality Assurance Manager
Vestel
- Lead outsourced product quality assurance, overseeing supplier quality, NPI processes, and after-sales quality management to ensure top-tier product performance.
- Manage and align quality teams in Turkey and China, fostering collaboration and driving continuous improvement across global operations.
- Work closely with suppliers, R&D, and after-sales teams to resolve quality challenges, enhance product reliability, and improve customer satisfaction.
Product Quality Manager
Vestel
Managed all technical operational functions including Product Management, New Product Introduction, Project Management, Quality Assurance, Product Verification Tests, Aftersales Support, Supplier Audit, Product Development, and IoT Device Integration Projects for company’s Asia operations unit; helped company to generate $300 million revenue by developing various categories in consumer electronics such as HVAC, Refrigerators, Floor Care, Kitchen Appliance, Garment Care, Beverage Preparation, IoT appliances, Microwave Oven, and Audio Products with a team of 12 professionals.
- Pioneered category development in Vestel, prioritizing product backlog, preparing roadmaps, and engaging all stakeholders in an Agile environment.
- Coached and mentored a team of 10 professionals, fostering a high-performing team that consistently exceeded goals and targets.
- Acted as the Single Point of Contact (SPOC) between stakeholders and OEM factories in China, aligning product approval plans and managing customer quality issues throughout the product lifecycle.
- Provided end-to-end technical guidance to Sales, Product Management, and Aftersales Service Centers, analyzing aftersales data for continuous product quality improvement.
- Analyzed aftersales data, identified root causes, and collaborated with suppliers to implement corrective actions, driving continuous improvements in product quality. Experienced in quality tools such as 8D, APQP, FMEA, Risk Analysis.
- Conducted audits of new and existing suppliers in Asia countries, focusing on quality management systems (ISO9001) and performance KPIs.
- Established an organizational governance structure powered by JIRA, resulting in increased team efficiency and timely project delivery.
- Played a pivotal role in implementing Scrum practices within the organization, leading to improved productivity, enhanced collaboration, and more efficient product development operations.
Technical Product Manager
Vestel
Managed product lifecycle program of Vestel brand air conditioners in Turkey market including utilizing Voice of Customer (VOC) by consumer experience tests, product approval scheme, aftersales data analysis, guarantee cost reduction studies, site visits for problem diagnosis, regular quality review meetings with factory, product service manual preparation, online training sessions for new products, and technical support to sales teams.
- Achieved annually 10% reduction of total guarantee cost by both developing solutions for top problems and system optimization in aftersales process.
- Worked closely with HANA development team. Developed key quality analysis queries by collaboration with software engineering team. Created an effective and fast data analysis and reporting system which is fed from SAP CRM, to detect customer complaints much faster.
- Organized an effective product approval scheme during product development phase. Brought field-test process with real end users, avoided possible problems in early stage.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Manufacturing (13.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Quality Assurance (13.5 years), Product Development (12 years), Project Management (10.5 years), and Business Intelligence (2 years).
Summary
An accomplished Quality Assurance Manager with over 13 years of experience in the Consumer Electronics industry, including 11 years as an expat in China. Proven expertise in ensuring end-to-end product quality for a diverse range of home appliances and consumer electronics. Adept at managing supplier quality, driving product approval processes, and implementing robust quality assurance frameworks.
Skilled in quality management, supplier audits, product testing, and regulatory compliance, with a strong background in cross-functional collaboration, data-driven decision-making, and process optimization. Experienced in leading global teams, improving product reliability, and ensuring adherence to industry standards.
Product expertise includes HVAC, Cooling Products, Floor Care, Garment Care, Beverage Preparation Products, Kitchen Appliances, IoT appliances, Microwave Ovens, and Audio products.
Certified in Professional Scrum Master, PMP, and Six Sigma Yellow Belt. Committed to driving continuous improvement, enhancing customer satisfaction, and maintaining high product quality standards across international markets.
Skills
- Microsoft Office
- Jira
- Sql
- Microsoft Project
- Solid Works
- Autocad
- Visual Basic
- Excel Macro
- Java
Languages
Education
Dokuz Eylül University
Bachelor of Science, Mechanical Engineering · Mechanical Engineering · İzmir, Turkey
Certifications & licenses
PMP
Professional Scrum Master
Six Sigma Yellow Belt
Profile
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