Tunca K.
Quality Assurance Manager
Experience
Quality Assurance Manager
Vestel
- Lead outsourced product quality assurance, overseeing supplier quality, NPI processes, and after-sales quality management to ensure top-tier product performance.
- Manage and align quality teams in Turkey and China, fostering collaboration and driving continuous improvement across global operations.
- Work closely with suppliers, R&D, and after-sales teams to resolve quality challenges, enhance product reliability, and improve customer satisfaction.
Product Quality Manager
Vestel
- Managed all technical operational functions including product management, new product introduction, project management, quality assurance, product verification tests, aftersales support, supplier audit, product development, and IoT device integration projects for the company’s Asia operations unit.
- Helped company to generate $300 million revenue by developing various categories in consumer electronics with a team of 12 professionals.
- Pioneered category development in Vestel, prioritizing product backlog, preparing roadmaps, and engaging all stakeholders in an Agile environment.
- Coached and mentored a team of 10 professionals, fostering a high-performing team that consistently exceeded goals and targets.
- Acted as the single point of contact between stakeholders and OEM factories in China, aligning product approval plans and managing customer quality issues throughout the product lifecycle.
- Provided end-to-end technical guidance to sales, product management, and aftersales service centers, analyzing aftersales data for continuous product quality improvement.
- Analyzed aftersales data, identified root causes, and collaborated with suppliers to implement corrective actions, driving continuous improvements in product quality.
- Conducted audits of new and existing suppliers in Asia countries, focusing on quality management systems (ISO9001) and performance KPIs.
- Established an organizational governance structure powered by JIRA, resulting in increased team efficiency and timely project delivery.
- Played a pivotal role in implementing Scrum practices within the organization, leading to improved productivity, enhanced collaboration, and more efficient product development operations.
Technical Product Manager
Vestel
- Managed product lifecycle program of Vestel brand air conditioners in the Turkey market including utilizing voice of customer by consumer experience tests, product approval scheme, aftersales data analysis, guarantee cost reduction studies, site visits for problem diagnosis, regular quality review meetings with factory, product service manual preparation, online training sessions for new products, and technical support to sales teams.
- Achieved annually 10% reduction of total guarantee cost by developing solutions for top problems and system optimization in aftersales process.
- Worked closely with HANA development team to develop key quality analysis queries in collaboration with software engineering team and create an effective and fast data analysis and reporting system fed from SAP CRM to detect customer complaints much faster.
- Organized an effective product approval scheme during product development phase by bringing field-test process with real end users to avoid possible problems in early stage.
Summary
An accomplished Quality Assurance Manager with over 13 years of experience in the Consumer Electronics industry, including 11 years as an expat in China. Proven expertise in ensuring end-to-end product quality for a diverse range of home appliances and consumer electronics. Adept at managing supplier quality, driving product approval processes, and implementing robust quality assurance frameworks.
Skilled in quality management, supplier audits, product testing, and regulatory compliance, with a strong background in cross-functional collaboration, data-driven decision-making, and process optimization. Experienced in leading global teams, improving product reliability, and ensuring adherence to industry standards.
Product expertise includes HVAC, Cooling Products, Floor Care, Garment Care, Beverage Preparation Products, Kitchen Appliances, IoT appliances, Microwave Ovens, and Audio products.
Languages
Education
Dokuz Eylül University
Bachelor Science · Mechanical Engineering · Turkey
Certifications & licenses
PMP
Professional Scrum Master
Six Sigma Yellow Belt
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