Working Student

 Led a 50-member team managing 40+ global banking clients.  Oversaw project management, product delivery, implementation, quality assurance, and support services.  Directed strategic IT projects and ensured seamless banking system deployments.  Conducted process automation, reducing operational costs and enhancing efficiency.  Developed data analytics dashboards for profitability tracking and SLA compliance.  Managed customer SLAs, client negotiations, and financial obligations.  Conduct sessions with product managers to improve product quality.  Created processes and ensured its compliance through regular follows and monitoring.  Worked on departmental objectives and aligned it with company’s objective to ensure top line growth.  Spearheaded end-to-end IT project delivery, ensuring high client satisfaction.  Conducted functional requirement gathering, project planning, resource allocation and end to end execution.  Provided on-site consultancy and client training for banking software solutions.

 Deployed digital banking solutions, including mobile banking apps, internet banking, mobile wallets, and bill payments.  Conducted system performance analysis and database administration (Oracle, SQL, PostgreSQL).  Performed system capacity planning and automation for large-scale banking operations.  Performed level 1, 2 and level 3 investigations with patches testing and deployment at client side.  Prepare RCA and Incident reports against each call ID to share with relevant stakeholders.  Performance/Benchmark testing of APIs, Mobile Apps and other customized features.  Prepared Test cases, reported bugs, maintained backlog, built patches using CICD pipeline.