Stevica Jovic - IT Infrastructure Expert | Subject Matter Expert (SME) | Project Manager

Recommended expert

Liedertswil, Switzerland

Experience

Jul 2020 - Present

5 years 7 months

Switzerland

IT Infrastructure Expert | Subject Matter Expert (SME) | Project Manager

Jovic IT | Consulting & Support Services

LMES (ChemOps - Switzerland)
Hardware implementation for EX-Zone 2 (trolleys, tablets and scanners)
Qualification and integration of handheld devices and LMES
Design and implementation of a WLAN P-Layer network in collaboration with the network team
S/4HANA (TRD-CHAD/GCS - Switzerland)
Implementation of the MDM platform SOTI MobiControl
Updating, preparing, configuring and rolling out 45 Zebra MC9300-EX handheld devices
Requalification and integration of the devices into S/4HANA
S/4HANA (TRD-CHAD - China)
Implementation of the MDM platform SOTI MobiControl
Preparing, configuring and rolling out 12 Zebra MC9300-EX handheld devices
Qualification and integration of the devices into S/4HANA
S/4HANA (TRD-CGT - US)
Implementation of the MDM platform SOTI MobiControl
Preparing, configuring and rolling out 10 Zebra MC9400 handheld devices
Implementation of 2 Zebra ZT421 Printers
Qualification and integration of all devices into S/4HANA
S/4HANA (TRD-GCS - Switzerland)
Implementation of 25 Zebra ZT421 printers
Qualification and integration of the devices into S/4HANA
MMC and ITSmobile SAP (Solids/Logistic / CGT / Steriles - Switzerland)
Implementation of the MDM platform SOTI MobiControl
Preparing, configuring and rolling out 42 Zebra MC9300 handheld devices
Integration of the devices with MMC and SAP ITSmobile
ITSmobile (Pharmanalytica SA Locarno - Switzerland)
Implementation of 2 Honeywell CT60 handheld devices
Qualification and integration of the devices into SAP ITSmobile
SAP ERP_P75 (Warehouse WST - Switzerland)
Implementation of 12 PAD-EX 01P8DZ2 tablet devices
Qualification and integration of the devices into SAP ERP_P75
Transition Services (Lonza)
QC Apps
Kronos time clocks
OT

Oct 2012 - Jun 2020

7 years 9 months

Stein, Switzerland

IT Infrastructure Expert

Touchdown AG (Customer; Novartis)

Support the BDSS & ChemOps CH PEP RF (Pharma ERP Radio Frequency) infrastructure.
1st and 2nd Level Support – Handhelds also 3rd level including Backoffice and Windows embedded image creations.
Manage TOPAZ Operational Technology Inventory and Local CMDB for PEP RF devices.
Availability and capacity management of Asset Warehouse.
Singel Point of Contact for BDSS and ChemOps Switzerland in regards to Handhelds and Labelprinters (Incidents, Problems, Requests and Changes).
Singel Point of Contact for (TIS, BT, GISC Labeling, Mobit, etc), interact with these partners.
Intervention before agreed service levels are breached.
Providing status information about major and critical incidents to Service Integration Expert.
Release management; implement new Devices (Handhelds, Label Printers, WLAN spots) including full GxP documentation.
Security Management according to IT 360 vulnerability scans, remediate open vulnerabilities, patch systems and firmwares.
Conducting Lessons Learned sessions and initiating process or infrastructure improvements if needed, continuous monitoring of incidents and escalation to the Site IT Head if required.
Advising & Guidance the BIT Support Team in all PEP RF related Topics.
Approx. 100 Manufacturing Handheld Devices Motorola (MC9590 non-ex, MC9590-ex, MC92N0 and MC92N0-EX).
Approx. 90 Manufacturing (Product, Hazard and Sample) Label Printers (Zebra ZT-230, Zebra ZT-420, Zebra ZM600 and Zebra S4M, Valentin Duo Print 160/12).
Approx. 70 Ex Zone PRD WLAN spots.
Approx 25 Aegex10 exZone Tablets used for e-calibration.
Impementation and Support of 6 eCOM PAD-EX Tabllets.
Complementary to Incident Resolution in SNOW (Service Now) for PEP RF (Handhelds, Labelprinters, Tablets and PRD WLAN).
Incident Problem, Request and Change Management / Resolution in in SNOW (Service Now).
Backup for Site Infrastructure Manager NTO Basel Cluster IT.
Planning Network Outages, informing business stakeholder and align with them.
Organize Wireless Site Surveys to cover Process Units with best possible Wireless coverage.
Closely work with British Telecom and WIPRO to test devices after downtimes and upgrades.
Align with Site Automation for firewall configurations, submit tickets and work with BT to close such Firewall changes.
Support of Site GO-LIVE Project.
Single point of contact for Handhelds and Label Printer implementation in Drug Substance Bioproduction Basel (BDSS).
Work together with Site Infrastructure Manager to implement Network segmentation in the Sites ChemOpsCH and BDSS.
Move Manufacturing Printer from O layer network to the new created P layer network.

Jan 2009 - Sep 2012

3 years 9 months

Stein, Switzerland

Customer Engineer

Unysis AG (Customer; Novartis)

Jul 2006 - Nov 2008

2 years 5 months

Stein, Switzerland

On-site

Onsite Supporter

Getronics AG (Customer; Novartis)

Jul 2005 - Jun 2006

1 year

Stein, Switzerland

IT-Supporter Professional

Bechtle IT-Systemhaus (Customer; Novartis)

Dec 2004 - Apr 2005

5 months

Otelfingen, Switzerland

Technical Helpdesk

Cablecom

Apr 2002 - Jul 2004

2 years 4 months

Zürich, Switzerland

Technician / deputy branch manager

PC Hai AG

Feb 2002 - Mar 2002

2 months

Zürich, Switzerland

Internship 6 weeks – Technician

Computer Express

Summary

I have 23 years of experience in the IT sector, including 20 years with a leading pharmaceutical company in Basel. My core strengths are IT infrastructure, analytical thinking, and creative problem solving.