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Stephanie Gedeon

Customer Relations Coordinator

Stephanie Gedeon
Stuttgart, Germany

Experience

Jan 2022 - Dec 2025
4 years
Stuttgart, Germany

Customer Relations Coordinator

SüdFactoring GmbH (LBBW)

  • Business-side test case creation and execution (iMX V9, Zaphyr Scale)
  • Collaboration with external IT service provider Codix on error analysis and system testing
  • Project work on ESG-compliant contract revision (text modules, documentation)
  • Preparation of standardized factoring contracts and training handouts for internal processes
  • Optimization of the electronic contract database in terms of access and search logic
  • Collaboration with product team, sales, and business development to standardize processes
  • Implementation of the iMX upgrade and adjustment of text modules to ensure legal standards
  • Application of updates in practice for faster retrieval from the electronic database
  • Support of the Business Development Manager as a liaison between sales and customers
  • Tools: Jira, MS Office, Dynamics Microsoft 365, Lotus Notes, Confluence, iMX V9, Zaphyr Scale
Apr 2013 - Dec 2021
8 years 9 months
Stuttgart, Germany

Legal Assistant

Landesbank Baden-Württemberg

  • Participation in the introduction of electronic legal files including document logic and formatting
  • Responsible for business travel expense reports, insurance communication, and invoice verification
  • Management of national and international outgoing invoices and service billing (SAP R/3)
  • Communication with internal departments and executive office assistance
  • Ensuring practical relevance and timely creation and processing of invoices
  • Preparation of insurance invoices for LBBW subsidiaries and support with business travel insurance claims
  • Deadline monitoring and national and international travel coordination for lawyers
  • Support of general legal tasks, recording of service billing in electronic legal files
  • Formatting and delivery of executive board documents
  • Tools: HMP Corporate Legal Management System, SAP R/3, MS Office (including Access)
Jan 2012 - Apr 2013
1 year 4 months
Wertheim am Main, Germany

Market Division Coordinator

Baden-Württembergische Bank

  • Responsible for monitoring and managing the marketing budget in the market division
  • Coordination of events, appointments, and communication activities with branches
  • Coordination and allocation of the overall marketing budget and building communication bridges
  • Tools: reporting lists, MS Office, Lotus Notes

Summary

Stephanie Gedeon is an experienced project team member with over 15 years of professional experience in the financial services industry – especially in contract management, testing environments, and operational sales support. She has solid expertise in guiding system implementations, test management (iMX, Zaphyr Scale), and in liaison work between business units, product teams, and IT.

Her way of working is characterized by a structured approach, a strong focus on quality, and excellent communication skills. She is familiar with the requirements of regulated environments and reliably supports projects in implementing business and technical requirements.

Stephanie stands out for her high reliability, a strong sense of responsibility, and communication skills. She builds lasting relationships with stakeholders and teams through her empathetic approach, drives projects forward in a structured way, and thinks proactively even in challenging situations. Her work is always marked by a solution-oriented mindset.

Skills

  • 15+ Years Of Professional Experience In Financial Services (Lbbw, Südfactoring, Bw-bank)
  • Business-side Testing In System Projects (Imx V9, Zaphyr Scale)
  • Preparation And Review Of Contract-relevant Documents
  • Familiar With Regulatory Standards (Identity Verification, Data Protection, Contract Formalities)
  • Strong Communication Between Business Units, Product Teams, And It
  • Structured, Pragmatic Working Style With A High Level Of Responsibility

Languages

German
Native
English
Intermediate

Education

Oct 2017 - Present

FOM Hochschule Stuttgart

Business Psychology & Business Administration · Stuttgart, Germany

Oct 2009 - Jun 2012

LBBW

Clerk in Office Communication

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