Ruby Catharin Arokyaswamy
Product Manager
Experience
Product Manager
Juspay
- Led AI D2C checkout optimization Agent product strategy; instrumented Langfuse for AI evals (task success, latency, cost), iterated on prompts & routing, & drove adoption via cross-team (sales, mktg. & Cust. Success) enablement & 100-merchant launch event
- Led product discovery & built revenue optimization tools, created dashboards with funnel observability using Grafana to track conversion flows, drop-offs, latency, & errors, revenue up by €22.5K+/m
- Built & deployed 3 automation workflows using Claude Code: daily transaction anomaly detection with auto-ticket creation, weekly RCA analysis, monthly feature collation for leadership townhalls, reduced manual effort by 10+ hours/week
- Launched AI voice agent (demo) for e-commerce order & address confirmation/update workflow, designed multi-turn dialogue flows using Pipecat Framework, achieved 71% call pick rate, 100+ Shopify App Store installs
- Owned e2e product lifecycle for 30+ brand (B2B) integrations, collaborate cross-functional teams, ensured payment processing reliability at critical checkout touchpoints, established SLA framework, RCA cadences & ensured 99% SLA adherence
- Led Agile practices as Scrum Master for team of 12, owned sprint & release planning in Jira, established RCA cadences for transaction discrepancy analysis & observability KPIs with Grafana dashboards and delivered 3 major releases on time
MT - Associate Product Manager
Asian Paints
- Conducted market sentiment analysis for retailer engagement campaign, managed €10K budget and delivered 15% MoM growth
- Conducted recommendation engine feature analysis and competitive benchmarking across 1K+ dealer network, identified 5 feature gaps and authored Requirements document
- Translated Requirements doc into Product Requirements Document & Technical Requirements Document with detailed user stories, collaborated with engineering on sprint planning & backlog prioritization, launched feature driving 20% MoM revenue growth
- Influenced senior stakeholders on 8+ ERP UX improvements, prioritized backlogs, resolved 12+ critical issues and reduced customer churn by 20%
- Owned product launch and GTM strategy for new product category, liaised with Growth and Sales teams, drove €34K revenue increase
Product Management Intern
Amazon
- Designed fund workflows - rewards program, researched architecture & identified reusable components, cut approval time by 77%
- Built pre-funded wallet with 3rd party API integration to prevent seller payment defaults, projected cost savings of €30M+ over 3 yrs
- Owned e2e onboarding CX for the loyalty program, authored PRD and user stories, ran A/B tests for UI/UX and drove the MVP pilot with BD, secured €50K in seller onboarding commitments
Software Engineer
TATA Private Limited
- Built RPA workflows using Automation Anywhere for ID verification across Govt. services; achieved 98% accuracy, saved €68K/year
- Led digital transformation for 140+ Government-to-Business service, automated application processing workflows, improved capacity from manual handling to 1K+ applications/day
- owned UX of citizen services portal, aligned compliance, finance & engineering stakeholders of 40+ govt. departments to define requirements and led technical implementation, reduced bounce rate by 20%
- Developed mobile-first app (iOS & Android) for BFSI client, managed UI/UX revamp & funnel optimization, lead generation up 30%
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Banking and Finance (4 years), Information Technology (4 years), Government and Administration (3 years), Chemical (0.5 years), and Manufacturing (0.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Product Development (5 years), Project Management (4 years), Information Technology (3 years), Marketing (0.5 years), and Sales (0.5 years).
Skills
Product Management Skills:
- Product Discovery
- Strategy
- Process Design
- Roadmap
- Prd
- Backlog Prioritization
- Sprint Planning
- Okrs
- Kpis
- Cross-functional Collaboration
- Gtm Strategy
- Agile/scrum
- User Research
- Documentation
Technical Skills:
- Sql
- A/b Testing
- Prompt Engineering
- Api Integration
- System Behavior Analysis
- Root-cause Analysis
- Event Instrumentation
- Data-driven Decision Making
- Cohort Analysis
Ai & Automation:
- Claude Code
- Openai
- Rpa (Automation Anywhere)
- Low-code Workflow Automation
- Mcp
Tools:
- Jira
- Confluence
- Figma
- Tableau
- Power Bi
- Grafana
- N8n
- Replit
- Lovable
- Langfuse
- Metabase
Domain Expertise:
- Payments
- Conversion & Revenue Optimization
- Ai Product Management
- Process Automation
- B2b Saas
Languages
Education
Indian Institute of Management Bangalore
Master of Business Administration · Business Administration · Bengaluru, India · 3.01/4
Anna University
Bachelor of Engineering · Engineering, EIE · Chennai, India · 8.77/10
Profile
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