Alicja Ryczak - Senior Product Owner Mobile + Payment

Q: Where is Alicja based?

Alicja is based in Berlin, Germany .

Q: What languages does Alicja speak?

Alicja speaks the following languages: German (Native), Polish (Native), English (Advanced), French (Advanced), Indonesian (Elementary) .

Q: How many years of experience does Alicja have?

Alicja has at least 13 years of experience. During this time, Alicja has worked in at least 6 different roles and for 6 different companies . The average length of individual experience is 2 years and 1 month . Note that Alicja may not have shared all experience and actually has more experience.

Q: What is Alicja's latest experience?

Alicja's most recent position is Senior Product Owner BFSG – Digital Accessibility & Conversion Optimization at AIDA Cruises .

Q: What companies has Alicja worked for in recent years?

In recent years, Alicja has worked for AIDA Cruises , WHATEVER.WORKS , Sodexo/Pluxee , and Materna Virtual Solution GmbH .

Q: Which industries is Alicja most experienced in?

Alicja is most experienced in industries like Information Technology (IT) , Tourism and Hospitality , and Automotive . Alicja also has some experience in Banking and Finance .

Q: Which business areas is Alicja most experienced in?

Alicja is most experienced in business areas like Product Development , Project Management , and Information Technology (IT) . Alicja also has some experience in Quality Assurance (QA) and Customer Service .

Q: Which industries has Alicja worked in recently?

Alicja has recently worked in industries like Information Technology (IT) , Banking and Finance , and Tourism and Hospitality .

Q: Which business areas has Alicja worked in recently?

Alicja has recently worked in business areas like Product Development , Project Management , and Quality Assurance (QA) .

Recommended expert

Berlin, Germany

Experience

Jan 2025 - Aug 2025

8 months

Senior Product Owner BFSG – Digital Accessibility & Conversion Optimization

AIDA Cruises

Analyze existing digital platforms for accessibility requirements according to BFSG and WCAG 2.1 with a consulting partner
Develop a product vision that unites digital accessibility and business goals like conversion optimization
Define relevant KPIs to measure success in both target areas
Strategically align with interdisciplinary stakeholders, including legal, BFSG consulting firm, compliance, UX, development, and marketing
Create and maintain a prioritized product backlog focused on accessible features and conversion-related measures
Derive detailed user stories and acceptance criteria based on legal standards (BFSG, WCAG) in close coordination with development teams
Ensure BFSG compliance in digital product development with the help of a BFSG consulting firm
Work closely with UX/UI designers to create accessible prototypes
Conduct user research and usability tests focusing on users with disabilities
Support the development of an accessible design system
Integrate A/B testing to evaluate conversion-related measures
Oversee the technical implementation of accessible features by the development team
Perform accessibility tests (e.g., screen reader, keyboard navigation)
Monitor and optimize implemented features based on usage data and feedback
Responsible for rollout/releases and conducting user acceptance tests
Design and deliver interactive training on BFSG, WCAG, and UX accessibility for design and development teams and POs in collaboration with the consulting firm
Build an internal knowledge platform to sustainably anchor accessibility principles
Foster company-wide awareness of inclusive digital products

Apr 2024 - Dec 2024

9 months

Product Owner

WHATEVER.WORKS

End-to-end responsibility for the feature planning process, including prioritization, release planning, and delivery
Apply the Shape Up method for systematic feature definition, requirements analysis, and specification of acceptance criteria (including edge cases & prioritization scenarios)
Create business cases & use cases to evaluate API providers and compatibility analysis with HRIS systems (e.g., SAP SF, Personio)
Conduct customer onboarding sessions, stakeholder workshops, and feedback loops for product validation
Plan, conduct, and analyze usability tests to assess feature acceptance and derive prioritized optimizations
Prepare internal enablement materials (FAQs, demo videos, product documentation) to train customer support and sales
Lead the API integration stream (Personio, SAP SuccessFactors) in a cross-functional team (dev, QA, UI/UX)
Successfully integrated and deployed for two clients (including end-to-end QA and UAT approval)
Build technical documentation for interface integration and conduct internal training sessions (sales & support)
Localize the platform into two additional languages to scale the customer base
Achieved 100% of all OKRs in the product stream
Delivered the strategic roadmap on time, including critical core features
Acquired new customers through successfully delivered releases with promised features

Jul 2022 - Mar 2024

1 year 9 months

Product Owner - Pluxee App (iOS/Android/Web)

Sodexo/Pluxee

Conduct a fit-gap analysis to identify differences between old and new solutions for planning development effort, timeline, and budget
Gather feature and UI/UX requirements for the fit-gap analysis
Perform usability tests to ensure user needs are met
Prioritize the backlog
Define and run in-app messaging campaigns via Firebase to increase user adoption and awareness of new apps, including rebranding and new features
Represent two countries to prepare new features for the SAFe PI planning and request migration-critical features and adjustments
Define the migration plan and coordinate with stakeholders on migration planning and customer communication
Align development and marketing timelines
Manage localization and translations for German/English
Define and coordinate end-to-end tests for connected backend systems to minimize risk and meet go-to-market timelines
Prioritize requirements and bugs for app and web releases for quality assurance
Perform release acceptance tests on all platforms and quality control
Coordinate and manage test execution, including test documentation and bug management with the QA team
Define performance metrics and continuously track and analyze KPIs to monitor migration status, app performance, and app ratings
Provide weekly reports to stakeholders, including app downloads, MAU, migration rate, and app penetration
Coordinate end-to-end card issuance (BIN/profile, personalization, quality check, activation), including shipping logistics to delivery
Coordinate card production and personalization, including redesign, card profiles, test runs, supply chain, SLA/OTIF
Coordinate the global card processor workshop: card streams DACH (provisioning, lifecycle, limits, disputes) and identify innovation opportunities
Support Apple Pay and Google Pay enablement: tokenization, provisioning flows, certifications, test cases, and go-lives
Plan and execute E2E tests across core banking, card processor, and mobile app, including acceptance and defect triaging
Administer operational processes for card products
Coordinate fraud monitoring and escalation paths; establish chargeback/dispute processes, including SLAs and root-cause analysis
Coordinate with stakeholders across compliance, fraud/risk, payments, operations, customer service, finance, and legal
Specify limits and self-service journeys in an app-first context; create testable user stories with UAC
Successfully migrated three native apps (Android & iOS) into a global app solution for Germany and Austria on schedule
Achieved successful migration of 25% of existing customers within the first 3 months and 50% after 5 months
Met all planned release dates, supported by a phased migration plan
Rebranded the global app and web portal, including translations, in parallel with migration

Jan 2017 - Dec 2022

6 years

Product Owner Mobile App - SecurePIM Android

Materna Virtual Solution GmbH

Orchestrated on-time releases and delivered promised features to customers, increasing customer satisfaction and boosting customer lifetime value by 20%
Led two major projects from concept to final release, delivered desired features, and secured a contract with a new client due to timely project completion
Revamped the in-app calendar feature by prioritizing user feedback and modern design trends, leading to increased customer satisfaction
Improved app performance and stability by implementing new processes and prioritizing technical upgrades, resulting in a 40% reduction in the bug backlog and a 30% decrease in support requests
Managed a cross-functional remote team of 14, communicated the product vision, and motivated the team to achieve business goals
Managed releases and prepared technical documentation every two months
Planned and monitored roadmap goals in close coordination with sales, product, and support
Prioritized the product backlog based on the roadmap and customer feedback
Led Scrum meetings (sprint reviews, planning meetings, refinements, & retrospectives)

Jan 2015 - Dec 2017

3 years

Technical Product Owner - Mobile App (iOS and Android)

Trivago N.V.

Led the Android and iOS development teams
Served as Scrum Master for two teams
Planned, organized, and led refinements
Collaborated with marketing and UI/UX to develop and deliver new features
Planned and executed A/B tests for usability and design
Successfully led a 6-month redesign for RTL languages, increasing usability and user engagement by 15%
Continuous A/B tests with an MVP approach resulted in a 15% increase in click-through rate and a 10% increase in conversion rate

Jan 2013 - Dec 2015

3 years

Working Student in Product Management

AutoScout24

Improved user experience with effective A/B tests and automated listings, boosting customer satisfaction
Optimized private listings with a guide that increased revenue and platform efficiency with 50% fewer manual processes and reduced abandonment rates by 20% using the UI Competency Framework

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (9.5 years), Tourism (3.5 years), Automotive (3 years), and Banking and Finance (1.5 years).

Information Technology

Tourism

Automotive

Banking and Finance

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Product Development (12.5 years), Project Management (8 years), Information Technology (4.5 years), Quality Assurance (2.5 years), and Customer Service (0.5 years).

Product Development

Project Management

Information Technology

Quality Assurance

Customer Service

Summary

Product Owner with 12+ years of experience in managing customer-focused projects in B2B and B2C markets. Building trusted and strong relationships with stakeholders is key to my work. I am personally committed to developing user-centered solutions that are simple and practical and foster long-term customer relationships. This is my passion that drives me to make an impact in the industry.

Skills

Product Management
Roadmap Planning
Requirements Management
Stakeholder Management
Stakeholder Communication
Prioritization
Product Backlog Management
Acceptance Criteria
User Stories / Epics / Initiatives
Pi Plannings
Release Management
Payment Networks / Card Management
Kpi Reporting
A/b Tests
Mock-ups & Prototyping
Technical Documentation
App Store Management
Agile Methods And Management
Jira / Confluence
Google Analytics
Firebase
Localization
Shape Up / Kanban / Agile

Languages

German

Native

Polish

Native

English

Advanced

French

Advanced

Indonesian

Elementary

Education

Business School Potsdam

MA · Communications & Management · Potsdam, Germany

Profile

Created

January 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Alicja based?

Alicja is based in Berlin, Germany.

What languages does Alicja speak?

Alicja speaks the following languages: German (Native), Polish (Native), English (Advanced), French (Advanced), Indonesian (Elementary).

How many years of experience does Alicja have?

Alicja has at least 13 years of experience. During this time, Alicja has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 2 years and 1 month. Note that Alicja may not have shared all experience and actually has more experience.

What roles would Alicja be best suited for?

Based on recent experience, Alicja would be well-suited for roles such as: Senior Product Owner BFSG – Digital Accessibility & Conversion Optimization, Product Owner, Product Owner - Pluxee App (iOS/Android/Web).

What is Alicja's latest experience?

Alicja's most recent position is Senior Product Owner BFSG – Digital Accessibility & Conversion Optimization at AIDA Cruises.

What companies has Alicja worked for in recent years?

In recent years, Alicja has worked for AIDA Cruises, WHATEVER.WORKS, Sodexo/Pluxee, and Materna Virtual Solution GmbH.

Which industries is Alicja most experienced in?

Alicja is most experienced in industries like Information Technology (IT), Tourism and Hospitality, and Automotive. Alicja also has some experience in Banking and Finance.

Which business areas is Alicja most experienced in?

Alicja is most experienced in business areas like Product Development, Project Management, and Information Technology (IT). Alicja also has some experience in Quality Assurance (QA) and Customer Service.

Which industries has Alicja worked in recently?

Alicja has recently worked in industries like Information Technology (IT), Banking and Finance, and Tourism and Hospitality.

Which business areas has Alicja worked in recently?

Alicja has recently worked in business areas like Product Development, Project Management, and Quality Assurance (QA).

What is Alicja's education?

Alicja holds a Master in Communications & Management from Business School Potsdam.

What is the availability of Alicja?

Alicja is immediately available for suitable projects.

What is the rate of Alicja?

Alicja's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.