Matthias Fitzner - Project Manager for Information Security

Leverkusen, Germany

Experience

Apr 2024 - Present

1 year 4 months

Project Manager Information Security

Deutsche Bahn AG

Implementation of a new Information Security Management System (ISMS) according to ISO/IEC 27001
Implementation of the Cybersecurity Guideline RL CySec-Rail for cross-border rail networks

Jul 2023 - Mar 2024

9 months

Project Manager Defect Management

DB InfraGO AG

Structured organization of defect resolution following the introduction of a new reporting and monitoring system
Set up a lessons learned system to optimize future processes

Apr 2022 - Jun 2023

1 year 3 months

Interim Global Service Director

Harmonization of global service processes in China, India, Russia, and the USA
Establishment of an export control process for spare parts

Sep 2020 - Dec 2021

1 year 4 months

Consultant / Interim Head of Service

Definition of new service products using customer journey mapping
Implementation of a claim management system to optimize complaint handling

Jan 2019 - Mar 2022

3 years 3 months

External Senior Project Manager Biopharma

Responsible for GMP-compliant project execution from planning to final acceptance for various international client projects

Jan 2016 - Jul 2017

7 months

Interim Director After Sales Service

Market-oriented pricing for spare parts
Establishment of proactive service sales with a focus on long-term customer retention

Jan 2015 - Jun 2017

1 year 6 months

External Project Manager GMP Pharma Project

Management of a 7 million euro special project under GMP guidelines

Jan 2015 - Dec 2015

1 year

External Manager In-house Sales, Project Management, Marketing

Set up a PMO with rolling project controlling
Implementation of a stage-gate process for development projects

May 2014 - Dec 2015

8 months

External Project Manager

Responsible for cost- and time-efficient execution of various international client projects from contract start to SAT

Nov 2012 - Oct 2013

1 year

Interim Head of Sales and After Sales

Successfully negotiated a 2.7 million euro major project for the automotive industry
Implementation of a CRM system to professionalize sales activities

Jan 2011 - Oct 2012

10 months

Interim Head of Project Management

Set up a professional PMO and optimize supporting processes for projects (2–3 million euros)
Implementation of a risk monitoring system and tracking of project scheduling
Conducting FAT and SAT acceptances and defining interfaces for optimized order fulfillment

Jul 2011 - Jun 2012

1 year

External Project Manager SAP Roll-out

Optimization of the SAP system to increase efficiency in project and offer processing
Development of a role-based authorization system and implementation of offer creation via SAP-SD

Jan 2010 - Jun 2011

6 months

Interim Head of Spare Parts Sales

Expansion of the spare parts business by switching to active customer support
Implementation of offer monitoring and update of after sales service T&Cs
Increased efficiency in offer processing through development of spare parts classification and price matrix

Jan 2009 - Present

15 years 7 months

Consulting Projects and Training

Conducting workshops on the basics of communication and intercultural communication
Supporting the establishment and expansion of after sales services in medium-sized companies
Developing and implementing optimized contract designs in international sales
Training employees in optimizing construction site management
Seminars on project management topics, including methods like V-Model and stage-gate

Jan 1998 - Dec 2010

12 years

Head of Modernization and Maintenance Center

Oskar Frech GmbH + Co. KG

Managing the business unit 'Services for the die casting industry' with a focus on service and modernization projects
Developing and implementing processes for overhauling die casting machines (project volume: up to 2 million euros)
Leading and successfully completing certification according to DIN ISO 9001, including process documentation
Responsible for commercial and technical order clarification and contract drafting in an international environment

Jan 1998 - Dec 1999

2 years

Head of Sales Refrigerator Production Lines

Plasttechnik Greiz GmbH

Responsible for sales of production equipment for refrigerator manufacturing lines
Successfully supported two machine acceptance tests (SAT) in China, including technical support and end-customer negotiations

Jan 1992 - Dec 1998

6 years

Country Representative Asia

Krupp Kautex Maschinenbau GmbH

Establishment of a joint venture in China for local production of blow molding machines, including a 15-month assignment
Localization and adaptation of German machine designs to the Chinese market
Sales of blow molding machines and technology in Asia, focusing on Malaysia, India, China, and Vietnam
Development of intercultural management skills through extensive travel and market knowledge

Jan 1991 - Dec 1992

2 years

Head of Packaging Technology

Chemische Fabrik Stockhausen

Planning and implementation of new hygienic packaging lines, including preparation and negotiation of specifications
Technical supervision and optimization of five fully automated packaging lines

Jan 1988 - Dec 1992

3 years

Project Manager Automation

Krupp-Forschungsinstitut

Planning and execution of projects in handling technology and automated manufacturing systems
Member of an international research and development team focused on new automation solutions
Responsible for cost and schedule tracking in development projects