Experience
Apr 2024 - Present
1 year 7 months
- Implementation of a new Information Security Management System (ISMS) according to ISO/IEC 27001
- Implementation of the Cybersecurity Guideline RL CySec-Rail for cross-border rail networks
Jul 2023 - Mar 2024
9 months
- Structured organization of defect resolution following the introduction of a new reporting and monitoring system
- Set up a lessons learned system to optimize future processes
Apr 2022 - Jun 2023
1 year 3 months
- Harmonization of global service processes in China, India, Russia, and the USA
- Establishment of an export control process for spare parts
Sep 2020 - Dec 2021
1 year 4 months
- Definition of new service products using customer journey mapping
- Implementation of a claim management system to optimize complaint handling
Jan 2019 - Mar 2022
3 years 3 months
- Responsible for GMP-compliant project execution from planning to final acceptance for various international client projects
Jan 2017 - Jul 2017
7 months
- Market-oriented pricing for spare parts
- Establishment of proactive service sales with a focus on long-term customer retention
Jan 2016 - Jun 2017
1 year 6 months
- Management of a 7 million euro special project under GMP guidelines
Jan 2015 - Dec 2015
1 year
- Set up a PMO with rolling project controlling
- Implementation of a stage-gate process for development projects
May 2014 - Dec 2014
8 months
- Responsible for cost- and time-efficient execution of various international client projects from contract start to SAT
Nov 2012 - Oct 2013
1 year
- Successfully negotiated a 2.7 million euro major project for the automotive industry
- Implementation of a CRM system to professionalize sales activities
Jan 2012 - Oct 2012
10 months
- Set up a professional PMO and optimize supporting processes for projects (2–3 million euros)
- Implementation of a risk monitoring system and tracking of project scheduling
- Conducting FAT and SAT acceptances and defining interfaces for optimized order fulfillment
Jul 2011 - Jun 2012
1 year
- Optimization of the SAP system to increase efficiency in project and offer processing
- Development of a role-based authorization system and implementation of offer creation via SAP-SD
Jan 2011 - Jun 2011
6 months
- Expansion of the spare parts business by switching to active customer support
- Implementation of offer monitoring and update of after sales service T&Cs
- Increased efficiency in offer processing through development of spare parts classification and price matrix
Jan 2010 - Present
15 years 10 months
- Conducting workshops on the basics of communication and intercultural communication
- Supporting the establishment and expansion of after sales services in medium-sized companies
- Developing and implementing optimized contract designs in international sales
- Training employees in optimizing construction site management
- Seminars on project management topics, including methods like V-Model and stage-gate
Jan 1999 - Dec 2010
12 years
- Managing the business unit 'Services for the die casting industry' with a focus on service and modernization projects
- Developing and implementing processes for overhauling die casting machines (project volume: up to 2 million euros)
- Leading and successfully completing certification according to DIN ISO 9001, including process documentation
- Responsible for commercial and technical order clarification and contract drafting in an international environment
Jan 1998 - Dec 1999
2 years
- Responsible for sales of production equipment for refrigerator manufacturing lines
- Successfully supported two machine acceptance tests (SAT) in China, including technical support and end-customer negotiations
Jan 1992 - Dec 1997
6 years
- Establishment of a joint venture in China for local production of blow molding machines, including a 15-month assignment
- Localization and adaptation of German machine designs to the Chinese market
- Sales of blow molding machines and technology in Asia, focusing on Malaysia, India, China, and Vietnam
- Development of intercultural management skills through extensive travel and market knowledge
Jan 1991 - Dec 1992
2 years
- Planning and implementation of new hygienic packaging lines, including preparation and negotiation of specifications
- Technical supervision and optimization of five fully automated packaging lines
Jan 1989 - Dec 1991
3 years
- Planning and execution of projects in handling technology and automated manufacturing systems
- Member of an international research and development team focused on new automation solutions
- Responsible for cost and schedule tracking in development projects