Matthias Fitzner - Information Security Project Manager

Leverkusen, Germany

Experience

Apr 2024 - Present

1 year 9 months

Project Manager Information Security

Deutsche Bahn AG

Introduced a new Information Security Management System (ISMS) according to ISO/IEC 27001.
Implemented the cybersecurity guideline RL CySec-Rail for cross-border rail networks.

Jul 2023 - Mar 2024

9 months

Project Manager Defect Management

DB InfraGO AG

Organized the structured resolution of defects arising from the rollout of a new plant reporting system.
Set up a lessons learned system to optimize future processes.

Apr 2022 - Jun 2023

1 year 3 months

Interim Global Service Director

Harmonized global service processes in China, India, Russia and the USA.
Established an export control process for spare parts.

Sep 2020 - Dec 2021

1 year 4 months

Consultant / Interim Head of Service

Defined new service products using customer journey mapping.
Introduced a claim management system to improve complaint handling.

Jan 2019 - Mar 2022

3 years 3 months

External Senior Project Manager Biopharma

Responsible for GMP-compliant project execution from planning to final acceptance for various international client projects.

Jan 2017 - Jul 2017

7 months

Interim Director After Sales Service

Market-oriented pricing for spare parts.
Set up a proactive service sales approach focusing on long-term customer loyalty.

Jan 2016 - Jun 2017

1 year 6 months

External Project Manager GMP Pharma Project

Managed a €7 million special project according to GMP guidelines.

Jan 2015 - Dec 2015

1 year

External Manager Inhouse Sales, Project Management, Marketing

Established a PMO with rolling project controlling
Introduced a stage-gate process for development projects

May 2014 - Dec 2014

8 months

External Project Manager

Responsible for the cost- and on-time execution of various international customer projects from order start to SAT

Nov 2012 - Oct 2013

1 year

Interim Head of Sales and After Sales

Successfully negotiated a €2.7 million major project for the automotive industry.
Implemented a CRM system to professionalize sales activities.

Jan 2012 - Oct 2012

10 months

Interim Head of Project Management

Established a professional PMO and optimized the supporting processes for projects (€2–3M).
Implemented a risk monitoring system and tracked project scheduling.
Conducted FAT and SAT acceptance tests and defined interfaces for optimized order fulfillment.

Jul 2011 - Jun 2012

1 year

External Project Manager for SAP Roll-out

Optimized the SAP system to increase efficiency in project and quotation processing.
Built a role-based authorization system and implemented quotation creation using SAP SD.

Jan 2011 - Jun 2011

6 months

Interim Head of Spare Parts Sales

Expanded the spare parts business by shifting to proactive customer support.
Introduced quotation monitoring and updated the after-sales service terms and conditions.
Increased efficiency in quotation processing by establishing a spare parts classification and price matrix.

Jan 2010 - Present

16 years

Various Consulting Projects and Trainings

Conducted workshops on communication fundamentals and intercultural communication.
Assisted in establishing and expanding after-sales service offerings in medium-sized companies.
Developed and implemented optimized contract designs for international sales.
Trained employees in optimizing construction site management.
Delivered seminars on project management topics, including methodologies such as V-Model and Stage-Gate.

Jan 1999 - Dec 2010

12 years

Solingen, Germany

Head of the Modernization and Maintenance Center

Oskar Frech GmbH + Co. KG

Led the service division for the die-casting industry with a focus on service offerings and modernization projects.
Developed and implemented processes for overhauling die-casting machines (project volume: up to €2M).
Introduced and successfully achieved certification under DIN ISO 9001, including process documentation.
Responsible for commercial and technical order clarification and contract drafting in an international environment.

Jan 1998 - Dec 1999

2 years

Head of Sales for Refrigerator Production Lines

Plasttechnik Greiz GmbH

Responsible for sales of production equipment for refrigerator manufacturing.
Successfully supported two machine acceptance tests (SAT) in China, including technical support and end-customer negotiations.

Jan 1992 - Dec 1997

6 years

Bonn, Germany

Country Representative for Asia

Krupp Kautex Maschinenbau GmbH

Established a joint venture in China for local production of blow molding machines, including a 15-month assignment.
Localized and adapted German machine designs for the Chinese market.
Sales of blow molding machines and technology in Asia, focusing on Malaysia, India, China, and Vietnam.
Developed intercultural management skills through extensive travel and market insight.

Jan 1991 - Dec 1992

2 years

Krefeld, Germany

Head of Packaging Technology

Chemische Fabrik Stockhausen

Planned and implemented new hygienic packaging lines, including drafting specifications and negotiating requirements.
Provided technical support and optimization for five fully automated packaging lines.

Jan 1989 - Dec 1991

3 years

Essen, Germany

Automation Project Manager

Krupp-Forschungsinstitut

Planned and executed projects in handling technology and automated manufacturing systems.
Member of an international R&D team focused on new automation solutions.
Responsible for cost and schedule tracking in development projects.

Skills

Management-skills

Project Management: Waterfall, Stage-gate, V-model, Scrum (Beginner)
Risk Management & Conflict Resolution: Risk Management, Conflict Management, Intercultural Management
Process And Product Development: Kanban, Business Model Canvas, Okr, Hoshin Kanri
Process Management: Bpmn 2.0, Flowchart, Swimlane, 8d Report, Ishikawa Analysis, Raci
Knowledge And Competency Management: Digitalization, Collection And Structuring Of Existing Company Knowledge

Industry Experience

Pharmaceutical Plant Engineering: Specialized In Gmp-compliant Plant Projects, Including Validation, Qualification And Extensive Documentation Requirements.
Plastic Machinery: Many Years Of Experience In Developing And Implementing Custom Solutions For Series Production Of Plastic Parts
Food Machinery: Implementation Of Complex Production And Packaging Solutions (Both Sterile And Non-sterile) With Focus On Hygiene And Efficiency.
Deutsche Bahn (Infrastructure): Final Approvals Of Modernized Plant Reporting Systems And Implementation Of An Information Security Management System (Isms According To Iso 27001)
Die Casting Machines: Solid Expertise In Modernizing And Service Management Of Plants For The Die Casting Industry.

Sales-skills

Efficient Negotiation And Contract Drafting To Maximize Business Results,
Experience In Sales Representative Management And Developing Customer-centric Solutions (Customer Journey).
Market And Competitor Analysis As Well As Strategic Market Building And Development With The Business Canvas
Developing And Implementing Compliant Processes In Export Handling Of Machines And Spare Parts.

Marketing-skills

Expert Knowledge In Visualizing Technical Topics For Stakeholders
Successful Organization And Execution Of International Trade Shows, Workshops And Training

Project Management Tools: Ms 365, Ms Project, Merlin Project, Ms Visio, Mindmanager, Jira
Collaboration And Document Management: Sharepoint, Adobe Suite, Drupal
Erp Systems: Sap, Infor, Ams, Navision
Programming Languages: Fortran, Pascal, Php, Html, Javascript