Matthias Fitzner
Information Security Project Manager
Experience
Project Manager Information Security
Deutsche Bahn AG
- Introduced a new Information Security Management System (ISMS) according to ISO/IEC 27001.
- Implemented the cybersecurity guideline RL CySec-Rail for cross-border rail networks.
Project Manager Defect Management
DB InfraGO AG
- Organized the structured resolution of defects arising from the rollout of a new plant reporting system.
- Set up a lessons learned system to optimize future processes.
Interim Global Service Director
- Harmonized global service processes in China, India, Russia and the USA.
- Established an export control process for spare parts.
Consultant / Interim Head of Service
- Defined new service products using customer journey mapping.
- Introduced a claim management system to improve complaint handling.
External Senior Project Manager Biopharma
- Responsible for GMP-compliant project execution from planning to final acceptance for various international client projects.
Interim Director After Sales Service
- Market-oriented pricing for spare parts.
- Set up a proactive service sales approach focusing on long-term customer loyalty.
External Project Manager GMP Pharma Project
- Managed a €7 million special project according to GMP guidelines.
External Manager Inhouse Sales, Project Management, Marketing
- Established a PMO with rolling project controlling
- Introduced a stage-gate process for development projects
External Project Manager
- Responsible for the cost- and on-time execution of various international customer projects from order start to SAT
Interim Head of Sales and After Sales
- Successfully negotiated a €2.7 million major project for the automotive industry.
- Implemented a CRM system to professionalize sales activities.
Interim Head of Project Management
- Established a professional PMO and optimized the supporting processes for projects (€2–3M).
- Implemented a risk monitoring system and tracked project scheduling.
- Conducted FAT and SAT acceptance tests and defined interfaces for optimized order fulfillment.
External Project Manager for SAP Roll-out
- Optimized the SAP system to increase efficiency in project and quotation processing.
- Built a role-based authorization system and implemented quotation creation using SAP SD.
Interim Head of Spare Parts Sales
- Expanded the spare parts business by shifting to proactive customer support.
- Introduced quotation monitoring and updated the after-sales service terms and conditions.
- Increased efficiency in quotation processing by establishing a spare parts classification and price matrix.
Various Consulting Projects and Trainings
- Conducted workshops on communication fundamentals and intercultural communication.
- Assisted in establishing and expanding after-sales service offerings in medium-sized companies.
- Developed and implemented optimized contract designs for international sales.
- Trained employees in optimizing construction site management.
- Delivered seminars on project management topics, including methodologies such as V-Model and Stage-Gate.
Head of the Modernization and Maintenance Center
Oskar Frech GmbH + Co. KG
- Led the service division for the die-casting industry with a focus on service offerings and modernization projects.
- Developed and implemented processes for overhauling die-casting machines (project volume: up to €2M).
- Introduced and successfully achieved certification under DIN ISO 9001, including process documentation.
- Responsible for commercial and technical order clarification and contract drafting in an international environment.
Head of Sales for Refrigerator Production Lines
Plasttechnik Greiz GmbH
- Responsible for sales of production equipment for refrigerator manufacturing.
- Successfully supported two machine acceptance tests (SAT) in China, including technical support and end-customer negotiations.
Country Representative for Asia
Krupp Kautex Maschinenbau GmbH
- Established a joint venture in China for local production of blow molding machines, including a 15-month assignment.
- Localized and adapted German machine designs for the Chinese market.
- Sales of blow molding machines and technology in Asia, focusing on Malaysia, India, China, and Vietnam.
- Developed intercultural management skills through extensive travel and market insight.
Head of Packaging Technology
Chemische Fabrik Stockhausen
- Planned and implemented new hygienic packaging lines, including drafting specifications and negotiating requirements.
- Provided technical support and optimization for five fully automated packaging lines.
Automation Project Manager
Krupp-Forschungsinstitut
- Planned and executed projects in handling technology and automated manufacturing systems.
- Member of an international R&D team focused on new automation solutions.
- Responsible for cost and schedule tracking in development projects.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Manufacturing (24.5 years), Professional Services (16 years), Construction (16 years), Pharmaceutical (4.5 years), Biotechnology (3 years), and Transportation (2.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Project Management (30 years), Operations (29 years), Sales (24 years), Customer Service (16 years), Quality Assurance (16 years), and Human Resources (16 years).
Skills
Management-skills
- Project Management: Waterfall, Stage-gate, V-model, Scrum (Beginner)
- Risk Management & Conflict Resolution: Risk Management, Conflict Management, Intercultural Management
- Process And Product Development: Kanban, Business Model Canvas, Okr, Hoshin Kanri
- Process Management: Bpmn 2.0, Flowchart, Swimlane, 8d Report, Ishikawa Analysis, Raci
- Knowledge And Competency Management: Digitalization, Collection And Structuring Of Existing Company Knowledge
Industry Experience
- Pharmaceutical Plant Engineering: Specialized In Gmp-compliant Plant Projects, Including Validation, Qualification And Extensive Documentation Requirements.
- Plastic Machinery: Many Years Of Experience In Developing And Implementing Custom Solutions For Series Production Of Plastic Parts
- Food Machinery: Implementation Of Complex Production And Packaging Solutions (Both Sterile And Non-sterile) With Focus On Hygiene And Efficiency.
- Deutsche Bahn (Infrastructure): Final Approvals Of Modernized Plant Reporting Systems And Implementation Of An Information Security Management System (Isms According To Iso 27001)
- Die Casting Machines: Solid Expertise In Modernizing And Service Management Of Plants For The Die Casting Industry.
Sales-skills
- Efficient Negotiation And Contract Drafting To Maximize Business Results,
- Experience In Sales Representative Management And Developing Customer-centric Solutions (Customer Journey).
- Market And Competitor Analysis As Well As Strategic Market Building And Development With The Business Canvas
- Developing And Implementing Compliant Processes In Export Handling Of Machines And Spare Parts.
Marketing-skills
- Expert Knowledge In Visualizing Technical Topics For Stakeholders
- Successful Organization And Execution Of International Trade Shows, Workshops And Training
IT
- Project Management Tools: Ms 365, Ms Project, Merlin Project, Ms Visio, Mindmanager, Jira
- Collaboration And Document Management: Sharepoint, Adobe Suite, Drupal
- Erp Systems: Sap, Infor, Ams, Navision
- Programming Languages: Fortran, Pascal, Php, Html, Javascript
Languages
Education
Ruhr University Bochum
University degree in Mechanical Engineering, specialization in Automation Technology · Mechanical Engineering, specialization in Automation Technology · Bochum, Germany
Cologne University of Applied Sciences, Gummersbach
University of Applied Sciences degree in Mechanical Engineering, specialization in Design Engineering · Mechanical Engineering, specialization in Design Engineering · Gummersbach, Germany
Toolmaker journeyman certificate · Toolmaker · Germany
Certifications & licenses
Restructuring and Turnaround Consultant
IFUS Institute
Knowledge Manager
Chamber of Industry and Commerce (IHK)
Data Protection Officer GDPR/BDSG
TÜV
Compliance Auditor
TÜV
Compliance Officer
TÜV
Business Mediator
Chamber of Industry and Commerce (IHK)
Profile
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