Marzie Ghaffari
Product and Service Designer
Experience
Product and Service Designer
Objet
- Led process optimization initiatives and streamlined workflows to enhance platform usability, engagement, and overall user satisfaction.
- Designed wireframes and detailed user flows for new product features and website enhancements, leveraging qualitative and quantitative research to align with business objectives.
Service Designer
Frog (Milan studio)
- Conducted impactful research utilizing various methods across diverse sectors such as finance, healthcare, and social impact projects, translating gathered insights into design concepts, opportunities and flows.
- Facilitated dynamic stakeholder workshops, fostering cross-disciplinary collaboration among global participants, guiding the process to generate innovative solutions, and uncovering systematic issues.
- Executed stakeholder mapping analysis, illuminating key interdependencies and relationships to inform strategic decision-making and optimize project outcomes.
Service Designer
Creative Industries Lab
- Led the development of a comprehensive service strategy aimed at helping local and offline restaurants in navigating the challenges of the pandemic era, transitioning their business models from single-channel to multi-channel approaches for enhanced resilience.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Manufacturing (3 years), Banking and Finance (1 year), Healthcare (1 year), Government and Administration (1 year), and Food and Beverage (1 year).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Product Development (5 years), Strategy (2 years), and Research and Development (1 year).
Summary
Proactive and passionate Service and Product Designer specializing in creating user-centric digital experiences. Experienced in strategy, research, and UX across e-commerce, healthcare, and finance. Skilled in AI-driven product development, I'm committed to delivering impactful, data-informed solutions that meet business and user needs.
Skills
Lifelong Learner
Creativity
Cross-cultural Skills
Critical Thinking
Team Working
Leadership
Figma
Keynote
Indesign
Google Analytics
Illustrator
Jira
Languages
Education
Politecnico di Milano
Master of Product Service System design · Product Service System design · Milan, Italy
Soore University
Bachelor of Architecture · Architecture · Tehran, Iran, Islamic Republic of
Certifications & licenses
Agile Meets Design Thinking
University of Virginia Darden School of Business
Digital Product Management: Modern Fundamentals
University of Virginia Darden School of Business
Al For Everyone
Andrew Ng - Coursera
Profile
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