Recommended expert

Marzie Ghaffari

Product and Service Designer

Marzie Ghaffari
Milan, Italy

Experience

Jan 2023 - Present
3 years 1 month

Product and Service Designer

Objet

  • Led process optimization initiatives and streamlined workflows to enhance platform usability, engagement, and overall user satisfaction.
  • Designed wireframes and detailed user flows for new product features and website enhancements, leveraging qualitative and quantitative research to align with business objectives.
Jan 2022 - Dec 2022
1 year
Milan, Italy

Service Designer

Frog (Milan studio)

  • Conducted impactful research utilizing various methods across diverse sectors such as finance, healthcare, and social impact projects, translating gathered insights into design concepts, opportunities and flows.
  • Facilitated dynamic stakeholder workshops, fostering cross-disciplinary collaboration among global participants, guiding the process to generate innovative solutions, and uncovering systematic issues.
  • Executed stakeholder mapping analysis, illuminating key interdependencies and relationships to inform strategic decision-making and optimize project outcomes.
Jan 2021 - Dec 2021
1 year

Service Designer

Creative Industries Lab

  • Led the development of a comprehensive service strategy aimed at helping local and offline restaurants in navigating the challenges of the pandemic era, transitioning their business models from single-channel to multi-channel approaches for enhanced resilience.

Summary

Proactive and passionate Service and Product Designer specializing in creating user-centric digital experiences. Experienced in strategy, research, and UX across e-commerce, healthcare, and finance. Skilled in AI-driven product development, I'm committed to delivering impactful, data-informed solutions that meet business and user needs.

Skills

  • Lifelong Learner

  • Creativity

  • Cross-cultural Skills

  • Critical Thinking

  • Team Working

  • Leadership

  • Figma

  • Keynote

  • Indesign

  • Google Analytics

  • Illustrator

  • Jira

Languages

English
Advanced
Persian
Intermediate
Italian
Elementary

Education

Oct 2019 - Jun 2021

Politecnico di Milano

Master of Product Service System design · Product Service System design · Milan, Italy

Oct 2013 - Jun 2017

Soore University

Bachelor of Architecture · Architecture · Tehran, Iran, Islamic Republic of

Certifications & licenses

Agile Meets Design Thinking

University of Virginia Darden School of Business

Digital Product Management: Modern Fundamentals

University of Virginia Darden School of Business

Al For Everyone

Andrew Ng - Coursera

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