Imran Hamid - IT Technician

Q: Where is Imran based?

Imran is based in Bad Soden, Germany .

Q: What languages does Imran speak?

Imran speaks the following languages: German (Native), Urdu (Native), English (Advanced) .

Q: How many years of experience does Imran have?

Imran has at least 10 years of experience. During this time, Imran has worked in at least 6 different roles and for 10 different companies . The average length of individual experience is 1 year . Note that Imran may not have shared all experience and actually has more experience.

Q: What companies has Imran worked for in recent years?

In recent years, Imran has worked for Goldgas , DB Infra GO , Salzgitter AG , NTT Data Rechenzentrum , and Hessisches Ministerium / HMdIS .

Q: Which industries is Imran most experienced in?

Imran is most experienced in industries like Banking and Finance , Utility Services , and Transportation and Logistics . Imran also has some experience in Metals and Mining , Government and Public Administration , and Healthcare .

Q: Which business areas is Imran most experienced in?

Imran is most experienced in business areas like Information Technology (IT) and Customer Service .

Q: Which industries has Imran worked in recently?

Imran has recently worked in industries like Utility Services , Transportation and Logistics , and Metals and Mining .

Q: Which business areas has Imran worked in recently?

Imran has recently worked in business areas like Information Technology (IT) and Customer Service .

Q: Does Imran have any certificates?

Imran has 2 certificates . These include: IHK certification as IT administrator and Office 365 certificate .

Recommended expert

Bad Soden, Germany

Experience

Jan 2025 - May 2025

5 months

Goldgas

Interface between support and customers
Providing IT solutions
Network support
Patch management
Documentation of all devices
Optimization of the 7 meeting rooms

Jan 2024 - Nov 2025

1 year 11 months

DB Infra GO

2nd Level Support
3rd Level Support / User management
Telephone customer support (SAP ERP / SAP Mobile (SMP))
Ticket handling (OTRS)
Testing updates and new applications on mobile devices (tablet, laptop, mobile phone)
Administering mobile devices via AirWatch / ACAT
Process visualization using Visio
Integration and regression testing for SAP release user management
Performing tests and various operations tasks during SAP release
Operations management for project IdZ (Integrated Digital Condition Assessment)
Fiori Launchpad user management
S4HANA user management
Rollout support for project IdZ GM, IdZ GL
Current projects: IdZ track magnets and track position, SPI, inventory plans 4.0, MaNaVe, MAFI

May 2022 - Dec 2023

1 year 8 months

Salzgitter AG

Support for migration from SAP R3 to S4HANA
System analysis of authorization requirements and their implementation
SAP Basis administration
Consulting in SAP authorization projects
Preparing mass uploads for S4HANA
Assigning permissions in the R3 system
Technical point of contact for SAP authorization questions and issues
Evaluation procedures for the S4HANA system
User management
Maintenance of the R3 system
Analysis and authorization concept for the H4 system

Dec 2021 - May 2022

6 months

NTT Data Rechenzentrum

Setting up a preconfigured IT landscape
Handling incoming tickets (Matrix42)
Troubleshooting
Database optimization
Telephone support, sometimes with English-speaking colleagues
Installation and configuration of new devices
Windows and mobile device support (Apple)
Granting and revoking permissions in Active Directory

Dec 2020 - Dec 2021

1 year 1 month

IT Technician

Hessisches Ministerium / HMdIS

Setting up a preconfigured IT landscape
Setting up and connecting networks, including servers, telecom systems, PCs/laptops, and printers
On-site support (field service tasks, troubleshooting hardware and software issues)
Ticket creation and remote support (phone support)
Medical Office Central: user setup and permission assignment
Administration of ImpfDoc
Tandberg RDX data tape replacement
Replacing servers for data backup
Inventory of all devices
Hardening of database and devices

Mar 2020 - Oct 2021

1 year 8 months

IT all-rounder

Goldgas GmbH

Windows 10 rollout
Interface between support and customers
Providing IT solutions
Support of 80 thin clients
1st and 2nd level support
Troubleshooting and fault resolution
Setting up VPN for remote connection
Operating system and software installation on notebooks and clients via OPSI
Network support
Patch management
Active Directory rights assignment and cleanup
Office 365 rollout
Software distribution on Apple devices and app management (MDM)
Service rollout of 70 iPhones including SIM card management
Documentation of all devices
SAP user setup

Mar 2017 - Dec 2019

2 years 10 months

Access management

DZ Bank AG

Consulting, administration, and IT security in identity & access management (IDM/IAM/IAMS)
Administration and customization of the access management system (SailPoint)
Process consulting and documentation for user management
User and rights administration in Active Directory
SAP basis and SAP portal administration
Rights management in internal applications
Administration of various systems: RPS, dwpbank (WP2), SMART, XPASS, Netflies, Creation Online, Abacus Da Vinci / Abacus 360, FXclick II, VR-BankenPortal (Prod./Int.), Disponent Online, VR Doktrade, DOKA, EPS (Easy-Procure-Service)
User management, new user setups, and group policies
Ticket system ServiceNow (incident, request, SDS)
Support for iPhone and iPad
SQL database (approval/review), Oracle SQL database
Windows 7 and 10, Office 2013 / 2016, Skype for Business administration

Dec 2016 - Feb 2017

3 months

User helpdesk

Ferrero GmbH

IT rollout and providing IT solutions
Setup at customer sites (rooms and data centers)
Personalization and configuration of user accounts
1st and 2nd level support (phone and remote) on Windows 7
Installation of various software applications
Data backup and restore
Installation and maintenance of client PCs on Windows 7
Network support and opening network ports
Cabling and patch management
Remote and onsite support

Jan 2016 - Sep 2016

9 months

2nd Level Support

Bethmann Bank

2nd level support in a Windows 7 environment
Active Directory cleanup and user and rights administration
Handling tickets
2nd level support on Lotus Notes
Preparing documentation for rollouts
Reviewing documentation
Support and training for MS Office products
Data entry and maintenance
Phone and remote support on Windows 7
Enabling network ports
Support for iPad and iPhone
MacBook system administration

Oct 2013 - Jun 2014

9 months

User helpdesk and rollout technician

Klinikum Frankfurt Hoechst

Installation of Windows 7 operating systems
Configuration, installation, maintenance, and documentation
Installation of PC hardware, graphics cards, and network cards
Handling OS migrations
Functional testing of PC workstations
Providing IT solutions
Error analysis, fault isolation, and troubleshooting
Relocation, setup, and teardown of PC workstations and printers
Maintenance of various inventory tables
Dismantling, return, and sorting of old equipment
Installation of various software applications
Support for all hardware and software

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Banking and Finance (3.5 years), Utilities (2 years), Transportation (2 years), Metals and Mining (1.5 years), Government and Administration (1 year), and Information Technology (0.5 years).

Banking and Finance

Utilities

Transportation

Metals and Mining

Government and Administration

Information Technology

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (10 years) and Customer Service (4 years).

Information Technology

Customer Service

Skills

Focus:

Administration
Sap Authorization Management
First And Second Level Support
Application Support
Organization Of Rollout Processes

Experience:

Administration (Active Directory)
First And Second Level Support In Microsoft Windows Environments
Organization Of Rollout Processes And Coordination And Planning
Hotline Support
Documentation And Data Maintenance And Capture
Authorization Management

Operating Systems:

Windows Client Versions From Xp Up To And Including Windows 10
Ios (Operating System)

Applications:

Ms Office 2003 To 2016
Ms Outlook
Ms Onenote
Lotus Notes
Ticketing System Hp Open View
Servicenow

Hardware:

Network Printers
Ipad
Iphone
Surface
Macbook
Imac
Android

Languages

German

Native

Urdu

Native

English

Advanced

Certifications & licenses

IHK certification as IT administrator

Office 365 certificate

Profile

Created

February 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Imran based?

Imran is based in Bad Soden, Germany.

What languages does Imran speak?

Imran speaks the following languages: German (Native), Urdu (Native), English (Advanced).

How many years of experience does Imran have?

Imran has at least 10 years of experience. During this time, Imran has worked in at least 6 different roles and for 10 different companies. The average length of individual experience is 1 year. Note that Imran may not have shared all experience and actually has more experience.

What roles would Imran be best suited for?

Based on recent experience, Imran would be well-suited for roles such as: IT Technician, IT all-rounder, Access management.

What companies has Imran worked for in recent years?

In recent years, Imran has worked for Goldgas, DB Infra GO, Salzgitter AG, NTT Data Rechenzentrum, and Hessisches Ministerium / HMdIS.

Which industries is Imran most experienced in?

Imran is most experienced in industries like Banking and Finance, Utility Services, and Transportation and Logistics. Imran also has some experience in Metals and Mining, Government and Public Administration, and Healthcare.

Which business areas is Imran most experienced in?

Imran is most experienced in business areas like Information Technology (IT) and Customer Service.

Which industries has Imran worked in recently?

Imran has recently worked in industries like Utility Services, Transportation and Logistics, and Metals and Mining.

Which business areas has Imran worked in recently?

Imran has recently worked in business areas like Information Technology (IT) and Customer Service.

Does Imran have any certificates?

Imran has 2 certificates. These include: IHK certification as IT administrator and Office 365 certificate.

What is the availability of Imran?

Imran will be available from March 2026.

What is the rate of Imran?

Imran's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.