Haseeb U.
Counter Service Officer
Experience
Mar 2023 - Present
2 years 6 monthsPakistan
Counter Service Officer
Bank Alfalah
- Responsible for balancing and replenishing issuance, liquidation, and cancellation of banker’s cheques; receiving and processing cheques for clearing/collection, internal/online transfers, and RTGS transactions; and providing account statements to customers.
- Provide prompt and efficient customer service to maximize turnaround time per customer.
- Handle all cash transactions including deposits, payments, utility bill collections, and home remittances in line with internal and external SOPs set by the bank and regulators.
- Manage inward and outward clearing by carefully reviewing instruments.
- Handle CIF amendments and dormant account activations.
- Open new accounts following established rules and guidelines.
- Know the bank’s products and services and respond to customer inquiries.
- Ensure compliance with bank policies, procedures, code of conduct, and regulatory guidelines.
- Inform customers about account status and balances.
- Suggest ways to promote the bank’s products and services and boost customer satisfaction.
- Protect customer confidential information and use it only for official purposes.
- Help customers resolve queries and complaints and provide feedback.
- Address customer requests and ensure satisfaction and retention through proactive service techniques and fair treatment.
Dec 2021 - Mar 2023
1 year 4 monthsPakistan
Branch Service Officer
UBL (United Bank Limited)
- Manage the branch cash counter as a teller.
- Balance cheque books and ATM cards.
- Review cheques and submit them for outward clearing through CCU.
- Issue payment orders and fund transfers.
- Handle payment, receipt, and sorting of local and foreign currency.
- Record opening cash balance and post all receipts and payments.
- Process utility bill payments according to SOPs.
- Prepare cash management reports as per SBP guidelines.
Sep 2021 - Nov 2021
3 monthsPakistan
Quality Assurance Inspector
Unisa Pharmaceutical Industry Private Limited
- Regularly visit the plant to ensure all operations follow defined SOPs; check that containers are labeled and stored correctly, instruments are calibrated, scoops are cleaned and labeled, the area is clean, and documentation is maintained.
- Verify personal hygiene and use of PPE (masks, gloves, shoes, uniforms) by all production staff.
- Check pre-manufacturing conditions for cleanliness, humidity, ventilation, removal of previous product residues, and machinery/equipment documentation and cleanliness.
- Ensure standard methods and give line clearance for raw material dispensing, LDPE use, batch manufacturing (solution prep), solution filling, autoclaving (bottle sterilization), and packing.
- Follow standard methods for WFI sampling before manufacturing, bulk sampling after manufacturing, first and last tray bottle sampling, and finished bottle sampling.
- Monitor in-process control during bottle filling: issue release slips, control volume variation, check empty bottle weight limits, and perform IPQC as needed.
- Complete and submit batch manufacturing records (BMR) on time for each batch.
Jan 2021 - Sep 2021
9 monthsIslamabad, Pakistan
Quality Control
Capital Chemical Industry
- Perform specific inspections on materials and test raw materials like water- and oil-based paints.
- Use high-speed dispersion (HSD) mixer and attritor for solvent- and water-based paint at lab scale.
- Test all types of decorative paints, understand their raw materials, and evaluate new samples.
- Use various techniques to check the quality of paints and raw materials.
- Test and approve new materials before use to meet quality standards.
Sep 2020 - Dec 2020
4 monthsNowshera, Pakistan
Chemistry Teacher
Peshawar Model School
- Prepared and delivered lectures and led discussions on chemistry topics.
- Assisted students with problem sets, papers, and coursework.
- Motivated students to engage with chemistry.
- Taught all topics for grades 9 and 10.
- Developed quizzes, exams, and homework.
- Revised the syllabus to meet accreditation standards.
- Coordinated grading and lab work with a team of four teaching assistants.
Summary
Detail-oriented chemist. I have lab maintenance, time-management, problem-solving, analytical, multitasking, organizational, and documentation skills. I’m motivated with a positive attitude and strong analytical and development abilities. I’m a proven leader with excellence in professional engagement, academic leadership roles, and extracurricular activities. I’m deeply interested in chemistry and looking for challenging opportunities in this field.
Languages
Pashto
NativeEnglish
AdvancedUrdu
AdvancedEducation
Abdul Wali Khan University Mardan
BS (Hons), Thesis: Investigation of thermodynamic properties of SDS · Chemistry · Mardan, Pakistan
FG Degree College for Boys Nowshera Cantt
FSc · Pre Engineering · Nowshera, Pakistan · 1st division
Al Rashid Model Amangarh Nowshera
SSC · Science · Amangarh, Pakistan · 1st division
Certifications & licenses
Digi Skills Training Program
Virtual University of Pakistan
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