Susan H.
Branch Manager
Experience
Sep 2023 - Mar 2024
7 monthsMunich, Germany
Branch Manager
I.K. Hofmann GmbH
- Built and managed the Munich2 medical branch – currently 7 employees
- Strategic support and leadership
- Project management
- Built the customer and candidate base
- Contract negotiations – new clients
- Guided and managed the entire recruiting process
Aug 2023 - Dec 2023
5 monthsTravel Expense Processing
GreySolution – Careforce GmbH
- Processed travel expense reports in MXP
- Data maintenance
- Invoice verification
- Approvals for further billing
- Follow-up
Jul 2023 - Sep 2023
3 monthsKey Account Project Controlling
Spie Deutschland & Zentraleuropa GmbH
- Supported project management in the commercial handling of construction projects
- Created quotes, monitored project and key figures
- Prepared measurements and invoicing
- Responsible for billing subcontractors and clients
- Assisted in implementing change management
May 2019 - Jun 2023
4 years 2 months360° Recruitment Consultant
Hipo Executive GmbH
- Guided and managed the entire recruiting process
- Built the customer and candidate base
- Contract negotiations – new clients
- Sourced open positions and matched them with suitable doctors
- Advised doctors, assessed their background and created profiles
- Advised and coordinated the application process for clients and candidates
- Internal process optimizations
Jan 2019 - Apr 2019
4 monthsInside Sales Representative
MCE-ETV GmbH
- Created cost calculations and quotes
- Procured from suppliers and manufacturers, monitored and coordinated delivery dates
- Supported ongoing projects
- Point of contact for customers and partners
- Maintained customer and item master data
Sep 2017 - Dec 2018
1 year 4 monthsIndirect Procurement IT, Marketing, International
W.L. Gore Associates GmbH
- Procured hardware and software
- Procured trade fair and marketing items
- Collected and evaluated samples
- Requested and evaluated offers
- Negotiated framework agreement prices
- Negotiated rebate bonuses
- Executed and documented purchase orders
- Processed order confirmations
- Reviewed and approved invoices
- Monitored delivery dates
- Handled complaints
Jan 2014 - Dec 2016
3 yearsmanual assembly
Apr 2012 - Aug 2017
5 years 5 monthsSales Representative & Field Sales Support / Project
Analog Devices Inc.
- Created internal and external quotes and price lists
- Matched sales forecasts with available stock, deliveries, and revenue, production, and inventory plans
- Ensured and communicated correct prices to customers and internal customer service
- Handled pilot production and samples, ensured timely delivery
- Entered quotes into customer portals
- Provided short-term reports to the Sales Manager and Key Account Manager
- Monitored and updated customer address data as needed
- Assignment via Poolia Deutschland GmbH
Apr 2012 - Aug 2017
5 years 5 monthsRetail Support
Kabel Deutschland GmbH
- Reviewed and processed invoices and entries in SAP R/3 FI
- Month-end closing, including accruals
- Reviewed and processed sales contracts
- Prepared and handed out vouchers to end customers
- Assignment via Poolia Deutschland GmbH
Apr 2012 - Aug 2017
5 years 5 monthsAsset Management Assistant
Real I.S. AG
- Processed travel expenses in HR-Works
- Managed travel via BCD-Travel
- Processed and booked accounts payable and receivable
- Reconciled accounts
- Professionally and systematically filed contract documents in CMS and DRooms according to ISO
- Contract management
- Implemented, supported, and administered the Redmine ticket system
- Documented the ticket system
- Prepared quarterly reports on properties and analyzed them in RePort
- Filed and sent guarantees
- Processed incoming mail
- Point of contact for clients and partners, maintained contact data
- Scheduled appointments and managed calendars
- Greeted and hosted guests
- Assignment via Poolia Deutschland GmbH
Apr 2012 - Aug 2017
5 years 5 monthsTeleselling Operations & Complaints / Sales
Sky Deutschland GmbH & Co. KG
- Analyzed and created sales statistics
- Budget planning
- Database configuration, support, and customizing (MS Access)
- Forecasts
- Call monitoring
- Complaint management (data protection and information requests)
- Assignment via Poolia Deutschland GmbH
Apr 2012 - Aug 2017
5 years 5 monthsInside Sales Venting Automotive, Protective, Packaging and Portable Electronic
W.L. Gore Associates GmbH
- Processed orders for A-C customers
- Prepared quotes in German and English
- Invoicing
- Handled ROHS and long-term supplier declarations
- Managed international contracts – NDAs
- Processed samples and PPAP samples, ensured timely delivery for A-C customers and followed up
- Organized and managed the sample warehouse
- Professionally and systematically filed contract documents in Docusphere according to ISO
- Assignment via Poolia Deutschland GmbH
Apr 2012 - Aug 2017
5 years 5 monthsOffice Management
Westhouse Consulting GmbH
- Handled all business processes related to (international) activities of internal staff and external consultants, provided administrative support
- Managed contracts for external consultants
- Invoiced support hours
- General HR administration
- Assisted with preliminary accounting
- Assignment via Poolia Deutschland GmbH
Jan 2011 - Feb 2012
1 year 2 monthsTeam Sales/Administration/Accounting
censhare AG
- Managed quoting and invoicing
- Processed and booked accounts payable and receivable
- Handled incoming and outgoing mail
- Procured hardware and software
- Processed travel expenses
- Contract management
- License monitoring
- Scheduled appointments and travel management
- Office organization
- Data maintenance
- Customer correspondence
Mar 2007 - Apr 2010
3 years 2 monthsCommercial Employee
C.I.A. Helmbrecht
- Created outgoing invoices
- Generated dunning letters
- Monitored, paid, and booked current invoices and other liabilities
- Handled bank transactions
- Created quotes
- Processed travel expense claims
- Scheduled and monitored appointments
- Received and managed goods
- Managed files
- Handled customer correspondence and office organization
- Entered, maintained, and managed data in the inventory management system
Oct 2006 - Feb 2007
5 monthsCall Center Agent
Callplus
- Outbound customer acquisition for BonPrix
- Database maintenance
Aug 2006 - Sep 2006
2 monthsBack Office
arvato direct services
- Managed complaints and claims
- Handled customer correspondence
- Managed orders
- Issued credit notes
- Managed data
Mar 2003 - Feb 2006
3 yearsCottbus, Germany
Apprenticeship as Office Management Assistant
Welling GmbH
Summary
- Experienced leader
- 18 years of commercial experience
- Sales experience
- Reliable
- Team- and service-oriented
Languages
German
NativeEnglish
AdvancedEducation
Mar 2003 - Feb 2006
Welling GmbH Cottbus
Apprenticeship as Office Management Assistant · Cottbus, Germany
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Secondary School Diploma
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