Gianni S. - Associate

Charlotte, United States

Experience

May 2023 - Dec 2024

1 year 8 months

Charlotte, United States

Maintained and supported IT infrastructure such as desktops, laptops, printers, and mobile devices
Managed 1,000+ Zebra mobile devices, conducting firmware upgrades and lifecycle maintenance to ensure device performance
Worked cross functionally with security, DevOps, and logistics to deliver complex network projects

Jan 2022 - Dec 2023

2 years

Birmingham, United States

Assisted in setting up digital workspaces and performing hardware performance evaluations
Provided technical support for hardware related issues and offered hands on assistance to staff
Delivered technical training sessions to end users, enhancing overall digital competency
Contributed to the development of internal dashboards to improve operational visibility and process efficiency

Jan 2021 - Mar 2023

2 years 3 months

Birmingham, United States

Maintained and supported all IT systems including point-of-sale (POS) terminals, kitchen display systems (KDS), tablets, and receipt printers
Installed, configured, and updated software and hardware across front-of-house and back-of-house systems
Provided technical support to restaurant staff for day-to-day IT issues
Managed network infrastructure (Wi-Fi, routers, switches), ensuring reliable connectivity for operations and guest services
Managed user accounts and permissions for staff, ensuring secure access to systems
Performed routine backups and implemented data recovery strategies to ensure business continuity and minimize downtime

Jan 2020 - Dec 2025

6 years

Remote

Installed and configured full home studio setups to support remote work, content creation, and virtual collaboration
Advised on hardware selection and optimized system performance for audio, video, and networking needs
Delivered end to end support, including cable management, software configuration, and device integration
Ensured secure access through VPN

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Conducted QA checks on AI-generated content and flagged logic and consistency issues
Collaborated with teams to refine content strategies using data insights and user feedback