Emmanuel (Sebastine) E.
Technical Project Manager/ IT Support Engineer
Experience
Aug 2023 - Present
2 years 3 monthsNigeria
Technical Project Manager
Netcom Africa Limited
- Efficiently manage and enhance Netcom's ITO Services contract with the American International School of Lagos, functioning as an autonomous business segment. This includes executing current and future procedural, systemic, and administrative enhancements.
- Supervise the Open Ticket Queue via Freshdesk, ensuring swift resolution of outstanding matters for both Netcom and the American International School within stipulated SLAs or agreed timelines.
- Coordinate with Netcom's Business Development/Account Manager to communicate, organize, and oversee operational, technical, and commercial matters.
- Guarantee thorough adherence to Netcom's internal policies and TL9000 quality standards.
- Offer and gather insights from on-site ITO staff, contributing to enhancements and projects in the customer environment.
- Successful installation and integration of 33 VOIP extensions, enhancing internal communication and collaboration.
- Deployment of 42 access points resulted in improved wireless connectivity, enabling seamless access to network resources.
- Integration of 9 switches optimized network performance, ensuring efficient data transmission and minimal downtime.
Nov 2019 - Aug 2023
3 years 10 monthsNigeria
IT Support Engineer (Systems and Hardware)
Netcom Africa Limited
- Engage with personnel and clientele through a systematic sequence of actions, encompassing both in-person and telephonic interactions, to facilitate remote assistance for system configuration and issue resolution.
- Exercise oversight over the Help Desk Monitoring tool, ticketing system, end-user service delivery management, and educational endeavors.
- Ensure continuous operation of computing systems and network devices, monitored through the utilization of the PRTG platform.
- Undertake diagnostics, repair, and maintenance of hardware and software components to ensure the seamless operation of computer systems operating on both Mac OS and Windows platforms.
- Administer the Internet Gateway and Firewall (Sophos), maintaining their effective performance.
- Manage Active Directory (AD), Print server, and Finacs server, ensuring optimal functionality.
- Assure the persistent functionality of computing systems and network devices.
- Configure Virtual Private Network (VPN) settings on user devices' gateways.
- Exercise vigilant monitoring of network performance with the aim of minimizing any instances of operational downtime.
- Effectively troubleshoot and resolve elementary network-related concerns.
- Provide escalated assistance for rudimentary network-related matters that require resolution.
- Undertake diagnosis and resolution of application and hardware issues across user and server strata.
- Oversee on-site projects such as Print Management Solution deployment and Network Upgrade, ensuring their successful execution.
Apr 2018 - Oct 2018
7 monthsAwka, Nigeria
IT Officer
Friends Industries Limited
- Monitor and maintain the computer system and network.
- Diagnose faults and solve technical and application problems.
- Perform routine preventive maintenance and inventory of all computer systems and network hardware.
Apr 2017 - Nov 2017
8 monthsKano, Nigeria
ICT Consultant and Assistant
Ken Computers
- Implement technological solutions to solve business problems.
- Create a schedule for analysis, implementation, and testing of the technology.
- Work with in-house technical teams to ensure consistency of use.
Jan 2016 - Dec 2016
1 yearKano, Nigeria
ICT Teacher
Royal College Kano – NYSC
- Develop and implement computer lesson plans and notes for JSS1-SSS3.
- Administer tests and evaluations, and analyze student performance.
- Promote excellent student-teacher interaction.
Jan 2013 - Dec 2013
1 yearNigeria
Intern
Uzortech Computers - SIWES
- Disassemble and assemble a laptop and desktop computer system.
- Format and install operating systems and applications.
- Service and repair desktops.
Aug 2007 - Sep 2010
3 years 2 monthsKano, Nigeria
Intern
Ken General Enterprises
- Keep inventory of stock.
- Learn hardware maintenance for desktops.
Summary
A Computer Science graduate distinguished by exceptional leadership attributes, coupled with humility, patience, and a resolute focus on achieving results. Fueled by an innate drive for self-improvement, I am profoundly motivated, resourceful, and poised to assimilate novel technologies and methodologies. My acute intelligence complements an unrelenting appetite for knowledge, not only to advance within the realm of Information and Communication Technology but also to venture into uncharted domains.
Languages
English
AdvancedHausa
IntermediateIgbo
IntermediateEducation
Oct 2011 - Jun 2015
Lorem ipsum dolor sit amet
BSc · Computer Science · Nigeria
Certifications & licenses
Google IT Support Certificate
Coursera
Certificate Of Competency: ISO/IEC 27001:2002 Lead Auditor
Certified Network Security Specialist
International Cyber Security Institute
Customer Success Career Advancement
Customer Success Executive Program
Customer Success Master Class
Customer Success Strategic Management
Cybersecurity Practices For Industrial Control Systems
CISA
Network Security Associate Certified
Oracle Certified Foundations Associate
SC-900 Microsoft Certified: Security, Compliance, And Identity Fundamentals
Scrum Fundamentals Certified
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