Emmanuel (Reginald) E.
Managing Director
Experience
Jun 2021 - Present
4 years 5 monthsLagos, Nigeria
Computer Hardware and Networking Technician/MD
EREG ICT Services
- Collaborated with IT team members to develop efficient solutions for complex networking challenges.
- Played integral role in successful completion of large-scale networking installations from inception through implementation stages.
- Efficiently managed multiple projects simultaneously while adhering to strict deadlines and budgets.
- Developed customized training materials for end-users to enhance their understanding of installed hardware and software systems.
- Optimized network security by implementing robust antivirus measures and updating firewalls regularly.
- Reduced system downtime by swiftly identifying and replacing faulty components.
- enhanced network connectivity for users by troubleshooting and resolving connection problems.
- Increased network reliability by consistently monitoring system performance and proactively addressing potential issues before they escalated.
- Streamlined technical support processes through diligent monitoring of help desk ticketing system, prioritizing tasks based on urgency.
- Contributed to improvement of company's internal IT infrastructure through regular assessments, proposals for enhancements, and implementation of approved changes.
- Supported remote users experiencing technical difficulties through phone consultations or remote access tools as needed.
- Provided exceptional customer service to clients during on-site visits, addressing their concerns and explaining technical concepts clearly.
- Collaborated effectively with vendors to source necessary replacement parts at competitive prices, reducing overall repair costs for clients.
- Improved computer hardware performance by diagnosing and repairing issues promptly.
- Installed network servers, radios, and access control devices.
- Trained beginners in ICT on software, hardware, and networking.
- Ensured optimal system functionality with timely updates of software and firmware.
- Established proactive maintenance schedules to minimize disruption to business operations due to hardware failures or network outages.
- Maintained comprehensive documentation for hardware repairs, upgrades, and inventory management.
- Designed computer hardware components and peripheral devices.
Sep 2019 - Apr 2021
1 year 8 monthsLagos, Nigeria
Driver
Uber/Bolt
- Boosted company reputation through excellent driving record free from accidents or violations over extended period of time.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to correct recipients.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Upp hold high standards of cleanliness within vehicle interior and exterior appearance, providing professional image for company at all times.
- Increased productivity by assisting in loading and unloading vehicles when necessary, expediting delivery process.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Contributed to environmental sustainability efforts by reducing idling time whenever possible.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Mar 2019 - Jun 2021
2 years 4 monthsLagos, Nigeria
Sales Consultant
Jumia E-commerce
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Provided valuable feedback to company leadership regarding client preferences, helping inform future product development initiatives.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Increased referral business by establishing strong rapport with existing clients, leading to positive word-of-mouth recommendations and expanded customer base.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Collaborated with marketing teams to develop targeted promotional campaigns that drove customer interest and engagement.
- Contributed to positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Expanded company reach by establishing new connections with potential clients at industry events and conferences.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Followed up with existing customers to provide additional support and address concerns.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Sep 2013 - Nov 2018
5 years 3 monthsLagos, Nigeria
Computer Technician
Goddafi Computers & Communication
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Maintained accurate inventory records of all hardware assets throughout their lifecycle, facilitating appropriate replacement schedules when needed.
- Streamlined helpdesk processes by implementing ticket management systems for more effective issue tracking and resolution.
- Evaluated and recommended new technology upgrades to increase efficiency within organization.
- Optimized server configurations for improved reliability and uptime across organization.
- Successfully migrated company data during system upgrades without losing any critical information.
- Implemented data backup solutions to protect vital company information from potential loss.
- Managed network security measures, safeguarding sensitive company data from potential breaches.
- Assisted in developing user-friendly documentation to facilitate a smooth transition during software upgrades or migrations.
- Reduced response time significantly by providing exceptional remote support services for clients experiencing technical difficulties.
- Installed all new computers and hardware.
- Installed computer applications, troubleshot, maintained, and configured hardware devices.
- Troubleshot and diagnosed software issues and ran updates regularly.
- Trained IT students on repairs and maintenance of computers, printers, and other related IT gadgets, software troubleshooting, and configurations/installations.
- Installed and configured network switches, hubs, routers, LAN, and WAN.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Regularly monitored network infrastructure to identify potential bottlenecks or areas for improvement in maintaining stable connections.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending life of equipment.
- Created customized reports on IT department's activities and results using data analysis tools that aided decision-making processes.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Nov 2010 - Oct 2011
1 yearLagos, Nigeria
Cyber Cafe Attendant
Primenet CyberCafe
- Maintained accurate records of customer transactions, resolving discrepancies promptly to ensure smooth financial operations.
- Streamlined daily operations for increased efficiency through effective time management and prioritization of tasks.
- Collaborated with management to develop strategies aimed at improving overall operational efficiency within café.
- Kept up-to-date on relevant software updates and hardware upgrades to provide informed support to customers as needed.
- Participated in regular staff meetings, contributing valuable insights and ideas for continuous improvement within cyber café.
- Enhanced customer satisfaction by providing efficient internet browsing assistance and troubleshooting technical issues.
- Maintained organized workspace, ensuring all equipment was properly stored and easily accessible when needed by customers or colleagues.
- Ensured safe and comfortable environment for patrons with regular cleaning and maintenance of computer stations.
- Implemented measures to maintain computer security, safeguarding both company assets and customer privacy during online activities.
- Provided training to new staff members, sharing best practices for maintaining high standards of performance within role.
- Adhered to all company policies, procedures, and regulations to maintain professional work environment at all times.
- Resolved customer complaints professionally, addressing any concerns promptly and seeking opportunities for improvement where necessary.
Summary
Experienced IT Support and Cybersecurity Technician with 12+ years in hardware repair, CCTV systems, and network support. Currently expanding expertise in ethical hacking and cloud security.
Languages
English
AdvancedIgbo
AdvancedRomanian
ElementaryEducation
Apr 2012 - Nov 2014
Akwa State Polytechnic Ikot Asurua
Diploma · Computer Science · Ikot Ekpene, Nigeria
Certifications & licenses
CCNA Training Certification
Cisco Networking Academy
Certified Ethical Hacker V13 (CEHV13AI)
EC-Council
CompTIA Cloud+
CompTIA Institute
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