Emmanuel (Reginald) E.

Managing Director

Cluj-Napoca, Nigeria

Experience

Jun 2021 - Present
4 years 5 months
Lagos, Nigeria

Computer Hardware and Networking Technician/MD

EREG ICT Services

  • Collaborated with IT team members to develop efficient solutions for complex networking challenges.
  • Played integral role in successful completion of large-scale networking installations from inception through implementation stages.
  • Efficiently managed multiple projects simultaneously while adhering to strict deadlines and budgets.
  • Developed customized training materials for end-users to enhance their understanding of installed hardware and software systems.
  • Optimized network security by implementing robust antivirus measures and updating firewalls regularly.
  • Reduced system downtime by swiftly identifying and replacing faulty components.
  • enhanced network connectivity for users by troubleshooting and resolving connection problems.
  • Increased network reliability by consistently monitoring system performance and proactively addressing potential issues before they escalated.
  • Streamlined technical support processes through diligent monitoring of help desk ticketing system, prioritizing tasks based on urgency.
  • Contributed to improvement of company's internal IT infrastructure through regular assessments, proposals for enhancements, and implementation of approved changes.
  • Supported remote users experiencing technical difficulties through phone consultations or remote access tools as needed.
  • Provided exceptional customer service to clients during on-site visits, addressing their concerns and explaining technical concepts clearly.
  • Collaborated effectively with vendors to source necessary replacement parts at competitive prices, reducing overall repair costs for clients.
  • Improved computer hardware performance by diagnosing and repairing issues promptly.
  • Installed network servers, radios, and access control devices.
  • Trained beginners in ICT on software, hardware, and networking.
  • Ensured optimal system functionality with timely updates of software and firmware.
  • Established proactive maintenance schedules to minimize disruption to business operations due to hardware failures or network outages.
  • Maintained comprehensive documentation for hardware repairs, upgrades, and inventory management.
  • Designed computer hardware components and peripheral devices.
Sep 2019 - Apr 2021
1 year 8 months
Lagos, Nigeria

Driver

Uber/Bolt

  • Boosted company reputation through excellent driving record free from accidents or violations over extended period of time.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to correct recipients.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Upp hold high standards of cleanliness within vehicle interior and exterior appearance, providing professional image for company at all times.
  • Increased productivity by assisting in loading and unloading vehicles when necessary, expediting delivery process.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Contributed to environmental sustainability efforts by reducing idling time whenever possible.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Mar 2019 - Jun 2021
2 years 4 months
Lagos, Nigeria

Sales Consultant

Jumia E-commerce

  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Provided valuable feedback to company leadership regarding client preferences, helping inform future product development initiatives.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
  • Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Increased referral business by establishing strong rapport with existing clients, leading to positive word-of-mouth recommendations and expanded customer base.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Collaborated with marketing teams to develop targeted promotional campaigns that drove customer interest and engagement.
  • Contributed to positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Expanded company reach by establishing new connections with potential clients at industry events and conferences.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Followed up with existing customers to provide additional support and address concerns.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Sep 2013 - Nov 2018
5 years 3 months
Lagos, Nigeria

Computer Technician

Goddafi Computers & Communication

  • Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
  • Maintained accurate inventory records of all hardware assets throughout their lifecycle, facilitating appropriate replacement schedules when needed.
  • Streamlined helpdesk processes by implementing ticket management systems for more effective issue tracking and resolution.
  • Evaluated and recommended new technology upgrades to increase efficiency within organization.
  • Optimized server configurations for improved reliability and uptime across organization.
  • Successfully migrated company data during system upgrades without losing any critical information.
  • Implemented data backup solutions to protect vital company information from potential loss.
  • Managed network security measures, safeguarding sensitive company data from potential breaches.
  • Assisted in developing user-friendly documentation to facilitate a smooth transition during software upgrades or migrations.
  • Reduced response time significantly by providing exceptional remote support services for clients experiencing technical difficulties.
  • Installed all new computers and hardware.
  • Installed computer applications, troubleshot, maintained, and configured hardware devices.
  • Troubleshot and diagnosed software issues and ran updates regularly.
  • Trained IT students on repairs and maintenance of computers, printers, and other related IT gadgets, software troubleshooting, and configurations/installations.
  • Installed and configured network switches, hubs, routers, LAN, and WAN.
  • Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Regularly monitored network infrastructure to identify potential bottlenecks or areas for improvement in maintaining stable connections.
  • Performed routine maintenance on computer systems, ensuring optimal performance and extending life of equipment.
  • Created customized reports on IT department's activities and results using data analysis tools that aided decision-making processes.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Linked computers to network and peripheral equipment.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Nov 2010 - Oct 2011
1 year
Lagos, Nigeria

Cyber Cafe Attendant

Primenet CyberCafe

  • Maintained accurate records of customer transactions, resolving discrepancies promptly to ensure smooth financial operations.
  • Streamlined daily operations for increased efficiency through effective time management and prioritization of tasks.
  • Collaborated with management to develop strategies aimed at improving overall operational efficiency within café.
  • Kept up-to-date on relevant software updates and hardware upgrades to provide informed support to customers as needed.
  • Participated in regular staff meetings, contributing valuable insights and ideas for continuous improvement within cyber café.
  • Enhanced customer satisfaction by providing efficient internet browsing assistance and troubleshooting technical issues.
  • Maintained organized workspace, ensuring all equipment was properly stored and easily accessible when needed by customers or colleagues.
  • Ensured safe and comfortable environment for patrons with regular cleaning and maintenance of computer stations.
  • Implemented measures to maintain computer security, safeguarding both company assets and customer privacy during online activities.
  • Provided training to new staff members, sharing best practices for maintaining high standards of performance within role.
  • Adhered to all company policies, procedures, and regulations to maintain professional work environment at all times.
  • Resolved customer complaints professionally, addressing any concerns promptly and seeking opportunities for improvement where necessary.

Summary

Experienced IT Support and Cybersecurity Technician with 12+ years in hardware repair, CCTV systems, and network support. Currently expanding expertise in ethical hacking and cloud security.

Languages

English
Advanced
Igbo
Advanced
Romanian
Elementary

Education

Apr 2012 - Nov 2014

Akwa State Polytechnic Ikot Asurua

Diploma · Computer Science · Ikot Ekpene, Nigeria

Certifications & licenses

CCNA Training Certification

Cisco Networking Academy

Certified Ethical Hacker V13 (CEHV13AI)

EC-Council

CompTIA Cloud+

CompTIA Institute

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