Geoffrey (Mba) Grigor
Lead Researcher
Experience
Lead Researcher
York St John Business School
- Independently designed, conducted and analyzed a research project on dynamic management capabilities (DMCs) in implementing HR practices at different leadership levels (top, middle and frontline management).
- Focused on the strategic role of frontline management in executing effective HRM measures.
- Self-driven initiative in academic collaboration with York St John University, Robert Kennedy College and University of Cambridge.
Service Management Consultant
ITSCare – IT Services for the Healthcare Market GbR
- Developed a concept to map applications to services for precise tracking of all application costs.
- Carried out detailed calculations of total cost of ownership (TCO), return on investment (ROI) and other financial metrics.
Service Management Consultant
Federal Office for Migration and Refugees
- Developed and owned a detailed technical concept including an application security design for implementing a CMDB/CMS as part of a data center migration project.
- Ensured compliance with all architectural standards of the Federal Office for Migration and Refugees and complete mapping of applications and their relationships.
- Gathered and evaluated key requirements based on use cases using Sparx Enterprise Architect (UML2).
- Led staff training on configuration management under ISO 10007:2017 (ITIL v3 & 4).
- Conducted market analysis of the CMDB/CMS market and prepared RFI documents for vendors.
- Managed vendors: interviews, presentations, proof of concept (POC) and negotiation rounds.
- Provided strategic advice to decision makers.
Accredited PeopleCert ITIL Trainer
- Conducted ITIL 4 Foundation bootcamps and bridge trainings in Bern on June 6, 2019.
- Conducted ITIL 4 Foundation bootcamps and bridge trainings in Zurich on August 19–20, 2019 and October 21–23, 2019.
- Conducted ITIL 4 Foundation bootcamps and bridge trainings in Basel on August 27–28, 2019 and October 4, 2019.
DevOps Service Management Consultant
Federal Department of Defence, Civil Protection and Sport
- Contributed to the Fitania program for setting up a fully automated data center network for the Swiss Army.
- Reviewed and evaluated tender documents, vendor proposals and proofs of concept (POC).
- Developed and owned a technical concept for implementing a technical service catalog using Sparx Enterprise Architect (Hermes) based on IREB guidelines.
- Defined acceptance criteria for technical products.
- Conducted IT security assessments of optimization requirements for network, database and server systems and approval procedures for the data center network.
Service Management Consultant
VHV Solutions GmbH
- Developed and owned a functional concept for implementing a CMDB/CMS for the VHV Group.
- Gathered requirements according to IREB guidelines and ensured compliance with BaFin's VAIT requirements.
- Managed and improved the configuration management process and integrated it into business processes.
Accredited BCS ITIL Trainer
- Conducted ITIL (2011 edition) Foundation boot camps in Zurich on November 6–7, 2017.
Customer Service Manager
NXP Semiconductors Germany GmbH
- Acted as the central contact for global connectivity, workspace, and data center services during the divestiture of the Standard Products division to Nexperia.
- Ensured service quality, operations governance, escalation management, service reporting, demand management, and change management.
- Collaborated closely with the IT steering committee (CIO), OCIO, and service providers.
- Integrated a new service provider (HCL) to optimize processes.
Senior Project Manager / International Project Management
Biogen Inc.
- Led project initiation, reporting, and delivery or migration of digital and e-detailing applications.
- Redesigned commercial websites.
- Responsible for IT system integration with CRM, BSS, OSS and coordinating operational parameters.
- Managed suppliers for BSS/OSS vendors.
- Supported sales, marketing, market access, and medical affairs in 20 European countries and Canada.
International Business Consultant
DB Systel GmbH
- Advised on DB Systel's strategic international insourcing strategy.
- Managed the LAN infrastructure contract with T-Systems International.
Interim Manager – Transition Planning and Support
DB Systel GmbH
- Deployment of a pan-European IPT/IP network (WAN/LAN/WLAN) for DB Schenker Rail at 100 sites in 9 countries.
- Management of up to five matrix teams with a total of 20–25 specialists.
- Part of the Master Plan IT program to integrate the Schenker Rail companies into the Deutsche Bahn Group.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Information Technology (6 years), Government and Administration (6 years), Transportation (4 years), Education (2 years), Manufacturing (2 years), and Healthcare (1 year).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (12 years), Strategy (6 years), Project Management (4 years), Operations (3 years), Human Resources (2 years), and Research and Development (2 years).
Summary
I am an experienced management consultant with extensive expertise in management consulting, information security management and business process engineering. My industry experience spans public sector, financial services, telecommunications, data center operations, transportation and logistics, life sciences, pharmaceuticals, manufacturing and training.
My career includes key projects such as advising the Federal Office for Migration and Refugees on designing a quality management system under ISO 10007:2017 and supporting the CHF 3.3 billion Fitania program of the Swiss Army in setting up a fully automated data center network. As a senior deployment manager, I led a global commercial digital transformation for Biogen Inc., overseeing project initiation, reporting, deployment and migration planning of digital infrastructure.
I have extensive consulting experience in transitioning and transforming international out-tasking contracts for major banks and supporting ITIL service management processes in the telecom industry. My work as a consultant for Dresdner Bank and other leading companies highlights my ability to develop and implement strategic IT solutions.
Throughout my career, I have also designed and established requirements and stakeholder management for critical ITIL service management processes, as well as supported the management and operation of central data warehouse hubs.
Skills
Demonstrated Leadership As Interim And Project Manager For Business Transformations, Database Migrations, Infrastructure And Application Software Rollouts, And Enterprise-wide Data Integration
Experienced In Personnel And Budget Responsibility
Skilled At Leading International, Cross-functional Teams
Certified It Service Manager (Itil Expert) With Broad Consulting Experience In Service Strategy, Service Design, Service Transition, Operational Readiness And Process Optimization
Experience In Outsourcing And Offshoring Program Management (Transition & Transformation)
Business Analyst With Solid Expertise In Service Management, Process Optimization, E-commerce Feasibility Studies And Requirements Techniques
Financial Services
Semiconductor Manufacturing
Telecommunications
Data Center Operations
Transportation And Logistics
Public Sector
Life Sciences
Pharmaceuticals
Training
Interim Manager With Personnel Responsibility For About 20 Staff Across Various International Matrix Teams
Project Manager With About 12 Years Of Project Management Experience And Budget Responsibility Of Up To Usd 2 Million
Itil Transition Management Service Manager (Transition Planning And Support, Change Management As Well As Release & Deployment Management)
Service Level Management & Reporting
Operations Readiness Assessment
Service Improvement (Sip)
Service Catalog Management
Asset And Configuration Management
Information Security Management (Ism)
It Service Continuity Management (Itscm)
Supplier And Contract Management
Process Management In/out-sourcing
Business Analyst With Experience In Process Modeling, Data Migrations And Data Integration Architectures As Well As E-commerce Feasibility Studies
Languages
Education
York St John Business School
MBA in Innovation, Leadership and Consulting · Innovation, Leadership and Consulting · York, United Kingdom
University of Sussex
Master of Philosophy, M.Phil. · Brighton and Hove, United Kingdom
University of Surrey
Bachelor of Science in Chemical Physics, B.Sc. (Hons.) · Chemical Physics · Guildford, United Kingdom
Certifications & licenses
ISO/IEC 27001 Foundation
APMG
ISO/IEC 27001 Information Security Officer (Practitioner)
APMG
ITIL 4 Managing Professional (MP) Transition
AXELOS/PeopleCert
DevOps Master
EXIN
COBIT5 Implementation (Practitioner)
ISACA / APMG
ITIL Expert
APMG
PRINCE2 Foundation
APMG
Profile
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