Geoffrey (Mba) Grigor
Senior Researcher – Project on Dynamic Managerial Capabilities
Experience
Senior Researcher – Project on Dynamic Managerial Capabilities
York St John Business School
- Independently designed, conducted, and analyzed a research project examining dynamic managerial capabilities (DMCs) in the implementation of HR practices across various management levels
- Focused on the strategic role of frontline management in executing effective HRM initiatives
- Academic collaboration with faculty from York St John University, Robert Kennedy College, and the University of Cambridge
Service Management Consultant
ITSCare – IT Services for the Healthcare Market GbR
- Supported the development of a concept for mapping applications to services
- Performed detailed calculations of Total Cost of Ownership (TCO), Return on Investment (ROI), and other financial metrics
Service Management Consultant
Federal Office for Migration and Refugees
- Developed and owned a technical concept including an application security concept for implementing a CMDB/CMS
- Ensured architectural compliance for the BAMF and complete documentation of all applications and their relationships
- Gathered and evaluated essential requirements based on use cases with Sparx Enterprise Architect (UML2)
- Led staff training on configuration management according to ISO 10007:2017 (ITIL v3 & 4)
- Conducted a market analysis of the CMDB/CMS market and developed a Request for Information (RFI)
- Vendor management: interviews, technical presentations, proof of concept (POC), and negotiation rounds
- Provided strategic advice to decision-makers
Accredited ITIL Trainer
PeopleCert
- Trainer for ITIL 4 Foundation Bootcamp and Bridge trainings in Bern, Zurich, and Basel
DevOps Service Management Consultant
Federal Department of Defence, Civil Protection and Sport
- Contributed to the CHF 3.3 billion “Fitania” program to deliver a fully automated data center network by 2022
- Reviewed tender documents and evaluated vendor proposals including proof of concept (POC)
- Developed and owned a technical concept for implementing a service catalog using Sparx Enterprise Architect (Hermes) based on IREB guidelines
- Defined acceptance criteria for technical products
- IT security: assessed optimization requirements for network, database, and server systems, and approval procedures for the data center network
Service Management Consultant
VHV Solutions GmbH
- Developed and owned a technical concept for implementing a CMDB/CMS for the VHV Group
- Collected requirements according to IREB guidelines
- Ensured compliance with BaFin’s VAIT regulations
- Managed and improved the configuration management process and integrated it into business processes
Accredited ITIL Trainer
BCS
- Trainer for ITIL (2011 edition) Foundation Bootcamp in Zurich
Customer Service Manager
NXP Semiconductors Germany GmbH
- Primary contact and representative for Nexperia’s global connectivity, workplace, and data center services
- Ensured service quality during the divestiture of the “Standard Products” business unit
- Maintained the operations governance model, escalation management, service reporting, demand and change management
- Collaborated closely with the CIO board, OCIO, and service providers
- Integrated a new service provider (HCL) to improve process efficiency
Senior Project Manager / International Project Management
Biogen Inc.
- Led project initiation, reporting, deployment, and migration of digital applications and e-detailing
- Redesigned commercial websites in 20 European countries and Canada
- Integrated IT systems with CRM, BSS, OSS, and aligned operational parameters
- Managed suppliers for BSS/OSS
- Supported sales, marketing, market access, and medical affairs teams
International Business Consultant – IT Infrastructure Service Management
DB Systel GmbH
- Advised on DB Systel’s strategic international insourcing strategy
- Managed the LAN infrastructure contract with T-Systems International
Interim Manager – Transition Planning and Support
DB Systel GmbH
- Responsible for delivering a pan-European IPT/IP network (WAN/LAN/WLAN) for DB Schenker Rail across 100 sites in 9 countries
- Managed up to five matrix teams of 20–25 specialists
- Part of the “Master Plan IT” insourcing program to integrate Schenker Rail Holdings into the Deutsche Bahn Group
Summary
I am an experienced management consultant with extensive expertise in management consulting, information security management, and business process engineering. My industry experience spans government services, financial services, telecommunications, data center operations, transportation and logistics, life sciences, pharmaceuticals, manufacturing, and training.
My professional career includes significant projects such as advising the Federal Office for Migration and Refugees on designing a quality management system according to ISO 10007:2017 and supporting the CHF 3.3 billion Fitania program of the Swiss Armed Forces to implement a fully automated data center network. As Senior Deployment Manager, I led a global commercial digital transformation for Biogen Inc., overseeing project initiation, reporting, deployment, and migration planning of digital infrastructure.
I have extensive consulting experience in the transition and transformation of international out-tasking contracts for major banks and in supporting ITIL service management processes in the telecommunications industry. My work as a consultant for Dresdner Bank and other leading companies highlights my ability to develop and implement strategic IT solutions.
Throughout my career, I have also designed and established requirements and stakeholder management for business-critical ITIL service management processes, as well as supported the management and operation of central data warehouse hubs.
Languages
Education
University of Sussex
Master of Philosophy · United Kingdom
University of Surrey
Bachelor of Science (Hons.), Chemical Physics · United Kingdom
York St John Business School
MBA, Innovation, Leadership and Consulting · United Kingdom
Certifications & licenses
ISO/IEC 27001 Foundation
APMG
ISO/IEC 27001 Information Security Officer (Practitioner)
APMG
ITIL 4 Managing Professional (MP) Transition
AXELOS/PeopleCert
DevOps Master
EXIN
COBIT 5 Implementation (Practitioner)
ISACA / APMG
ITIL Expert
APMG
PRINCE2 Foundation
APMG
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