Geoffrey (Mba) Grigor

Senior Researcher – Project on Dynamic Managerial Capabilities

Berg, Switzerland

Experience

Jan 2024 - Dec 2026
2 years

Senior Researcher – Project on Dynamic Managerial Capabilities

York St John Business School

  • Independently designed, conducted, and analyzed a research project examining dynamic managerial capabilities (DMCs) in the implementation of HR practices across various management levels
  • Focused on the strategic role of frontline management in executing effective HRM initiatives
  • Academic collaboration with faculty from York St John University, Robert Kennedy College, and the University of Cambridge
Jan 2022 - Dec 2023
1 year
Frankfurt, Germany

Service Management Consultant

ITSCare – IT Services for the Healthcare Market GbR

  • Supported the development of a concept for mapping applications to services
  • Performed detailed calculations of Total Cost of Ownership (TCO), Return on Investment (ROI), and other financial metrics
Jan 2020 - Dec 2023
4 years
Nuremberg, Germany

Service Management Consultant

Federal Office for Migration and Refugees

  • Developed and owned a technical concept including an application security concept for implementing a CMDB/CMS
  • Ensured architectural compliance for the BAMF and complete documentation of all applications and their relationships
  • Gathered and evaluated essential requirements based on use cases with Sparx Enterprise Architect (UML2)
  • Led staff training on configuration management according to ISO 10007:2017 (ITIL v3 & 4)
  • Conducted a market analysis of the CMDB/CMS market and developed a Request for Information (RFI)
  • Vendor management: interviews, technical presentations, proof of concept (POC), and negotiation rounds
  • Provided strategic advice to decision-makers
Jan 2019 - Dec 2020
1 year

Accredited ITIL Trainer

PeopleCert

  • Trainer for ITIL 4 Foundation Bootcamp and Bridge trainings in Bern, Zurich, and Basel
Jan 2018 - Dec 2020
2 years
Bern, Switzerland

DevOps Service Management Consultant

Federal Department of Defence, Civil Protection and Sport

  • Contributed to the CHF 3.3 billion “Fitania” program to deliver a fully automated data center network by 2022
  • Reviewed tender documents and evaluated vendor proposals including proof of concept (POC)
  • Developed and owned a technical concept for implementing a service catalog using Sparx Enterprise Architect (Hermes) based on IREB guidelines
  • Defined acceptance criteria for technical products
  • IT security: assessed optimization requirements for network, database, and server systems, and approval procedures for the data center network
Jan 2018 - Dec 2019
1 year
Hanover, Germany

Service Management Consultant

VHV Solutions GmbH

  • Developed and owned a technical concept for implementing a CMDB/CMS for the VHV Group
  • Collected requirements according to IREB guidelines
  • Ensured compliance with BaFin’s VAIT regulations
  • Managed and improved the configuration management process and integrated it into business processes
Jan 2016 - Dec 2017
1 year

Accredited ITIL Trainer

BCS

  • Trainer for ITIL (2011 edition) Foundation Bootcamp in Zurich
Jan 2015 - Dec 2017
2 years
Hamburg, Germany

Customer Service Manager

NXP Semiconductors Germany GmbH

  • Primary contact and representative for Nexperia’s global connectivity, workplace, and data center services
  • Ensured service quality during the divestiture of the “Standard Products” business unit
  • Maintained the operations governance model, escalation management, service reporting, demand and change management
  • Collaborated closely with the CIO board, OCIO, and service providers
  • Integrated a new service provider (HCL) to improve process efficiency
Jan 2015 - Dec 2015
1 year
Zug, Switzerland

Senior Project Manager / International Project Management

Biogen Inc.

  • Led project initiation, reporting, deployment, and migration of digital applications and e-detailing
  • Redesigned commercial websites in 20 European countries and Canada
  • Integrated IT systems with CRM, BSS, OSS, and aligned operational parameters
  • Managed suppliers for BSS/OSS
  • Supported sales, marketing, market access, and medical affairs teams
Jan 2014 - Dec 2015
2 years
Frankfurt, Germany

International Business Consultant – IT Infrastructure Service Management

DB Systel GmbH

  • Advised on DB Systel’s strategic international insourcing strategy
  • Managed the LAN infrastructure contract with T-Systems International
Jan 2011 - Dec 2015
4 years
Frankfurt, Germany

Interim Manager – Transition Planning and Support

DB Systel GmbH

  • Responsible for delivering a pan-European IPT/IP network (WAN/LAN/WLAN) for DB Schenker Rail across 100 sites in 9 countries
  • Managed up to five matrix teams of 20–25 specialists
  • Part of the “Master Plan IT” insourcing program to integrate Schenker Rail Holdings into the Deutsche Bahn Group

Summary

I am an experienced management consultant with extensive expertise in management consulting, information security management, and business process engineering. My industry experience spans government services, financial services, telecommunications, data center operations, transportation and logistics, life sciences, pharmaceuticals, manufacturing, and training.

My professional career includes significant projects such as advising the Federal Office for Migration and Refugees on designing a quality management system according to ISO 10007:2017 and supporting the CHF 3.3 billion Fitania program of the Swiss Armed Forces to implement a fully automated data center network. As Senior Deployment Manager, I led a global commercial digital transformation for Biogen Inc., overseeing project initiation, reporting, deployment, and migration planning of digital infrastructure.

I have extensive consulting experience in the transition and transformation of international out-tasking contracts for major banks and in supporting ITIL service management processes in the telecommunications industry. My work as a consultant for Dresdner Bank and other leading companies highlights my ability to develop and implement strategic IT solutions.

Throughout my career, I have also designed and established requirements and stakeholder management for business-critical ITIL service management processes, as well as supported the management and operation of central data warehouse hubs.

Languages

English
Native
German
Advanced

Education

University of Sussex

Master of Philosophy · United Kingdom

University of Surrey

Bachelor of Science (Hons.), Chemical Physics · United Kingdom

York St John Business School

MBA, Innovation, Leadership and Consulting · United Kingdom

Certifications & licenses

ISO/IEC 27001 Foundation

APMG

ISO/IEC 27001 Information Security Officer (Practitioner)

APMG

ITIL 4 Managing Professional (MP) Transition

AXELOS/PeopleCert

DevOps Master

EXIN

COBIT 5 Implementation (Practitioner)

ISACA / APMG

ITIL Expert

APMG

PRINCE2 Foundation

APMG