Garikai H. - IT and Customer Services Support Consultant

Bad Homburg vor der Höhe, Germany

Experience

Jan 2020 - Present

5 years 9 months

Bad Homburg, Germany

Various IT projects on freelance basis
Conducting fit-gap analysis and define business functionalities related to IT interactions, territory alignments, sampling, and post-call follow-ups
Collaborating with client stakeholders and teams to ensure alignment on solution design, compliance, and standards
Providing guidance on integration architecture, including inbound/outbound connectors and third-party system interfaces
Drive continuous improvement and optimization of ERP solutions post-implementation
Working closely with project teams to author, edit, and review quantitative and qualitative content, ensuring relevance, quality, and accuracy
Creating new content, with particular emphasis on writing multiple choice format IT skills questions
Engaging in continuous improvement exercises to increase the value of products by suggesting improvements and/or additions to existing content
Customer services support

Apr 2019 - Sep 2019

6 months

Developing and execute content strategies across key platforms including Meta, Linkedin, TikTok, and Reddit
Translating complex investment management topics into clear, engaging, and brand-aligned content
Writing jargon-free, educational, and impactful social media posts and short-form content tailored to retail investor audiences
Reacting quickly to content needs and emerging trends, adjusting content in real time
Participate in team meetings, contribute to campaign planning, and assist with performance SEO analysis