Garikai H. - IT and Customer Services Support Consultant | FRATCH

en
de

Bad Homburg vor der Höhe, Germany

Experience

Jan 2020 - Present

6 years

Bad Homburg, Germany

IT and Customer Services Support Consultant

Freelance

Conducting fit-gap analysis and defining business functionalities related to IT interactions, territory alignments, sampling, and post-call follow-ups
Collaborating with client stakeholders and teams to ensure alignment on solution design, compliance, and standards
Providing guidance on integration architecture, including inbound/outbound connectors and third-party system interfaces
Driving continuous improvement and optimization of ERP solutions post-implementation
Working closely with project teams to author, edit, and review quantitative and qualitative content, ensuring relevance, quality, and accuracy
Creating new content, with particular emphasis on writing multiple choice format IT skills questions
Engaging in continuous improvement exercises to increase the value of products by suggesting improvements and/or additions to existing content
Customer services support

Apr 2019 - Sep 2019

6 months

Intern, Content Specialist

Unternehmertum Venture Capital Partners

Developing and executing content strategies across key platforms including Meta, LinkedIn, TikTok, and Reddit
Translating complex investment management topics into clear, engaging, and brand-aligned content
Writing jargon-free, educational, and impactful social media posts and short-form content tailored to retail investor audiences
Reacting quickly to content needs and emerging trends, adjusting content in real time
Participating in team meetings, contributing to campaign planning, and assisting with performance SEO analysis

Skills

Microsoft Package
Advanced Microsoft
Programming
It Terminals/portals
Eqs Ir Cockpit
Bloomberg
Sap
Java
Seo
Customer Services Support

Languages

English

Native

German

Intermediate

Education

Oct 2016 - Dec 2019

Philipps-Universität Marburg

Master of Science in Economics and Institutions, Money, Accounting and Finance · Economics and Institutions · Marburg, Germany

Sep 2012 - May 2015

University of Zimbabwe

Bachelor of Science in Economics, Hons · Economics · Harare, Zimbabwe

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