IT Business Analyst

Prepare, moderate and rework requirements workshops, support gathering and refinement of requirements (epics, features, concrete user stories and exact acceptance criteria) Collect, analyse and verify stakeholder requirements Determine final requirements with relevant stakeholders (such as multiple demands, development, IT Security, DevOps) Update JIRA (FLOW packages ) (or equivalent) Prepare scope decisions Manage requirements changes Collect all sign-offs for JIRA/FLOW packages (or equivalent); in case of SOx relevant applications in scope sign-offs have to be SOx compliant Collect FLOW package approval and approval evidence from requestor Review test plan Collect names of UAT approval authority from requestor together Ensure – together with Architecture and Applications – E2E compatible solution is found based on the given requirements Define scope of design walkthroughs together with Solution Architect Conduct design walkthroughs and document results Clarify questions regarding test cases and functionality Support E2E test Provide information to solve issues and defects Provide information for go/no go decisions for TL Collect approval (only from authorities defined from requestor with SRS / Flow package sign-off) and approval evidence for UAT Support early business demonstrations and previews Support Design, development and testing Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Working closely with clients, technicians, and managerial staff. Managing projects, developing project plans, and monitoring performance. Updating, implementing and maintaining procedures. Project Management

Technical environment: Windows 10, Office, JIRA, Confluence, Acess Management, SCRUM, Toad, Oracle 12.1, UML 2.l, BMC Remedy, BMC Helix

Coordinated efforts of new collection, managing the online shop, financial details, process optimization, and market research. Developed sales margins and defined business analysis requirements, performing quality assurance checks and completing all reporting. Established and nurtured partnerships and professional relationships to increase value. Designed and maintained all system processes, communicating key insights to product team. Tools Administration Projekt Management

Technical environment: Windows 7, Office, Marketmag (Gestion Caisse, Gestion Stock), Illustrator, VISIO, CAD, Gerber, Lectra

Interfaced extensively with Help Desk teams to provide immediate support on pressing technical issues. Served as primary point of contact on a 24/7/365 basis, in charge of coordinating critical disaster recovery procedures directly impacting the stability of data center operations Actived participant in all group meetings and discussion pertaining to integration, consolidation and future Data Center expansions Delivered expertise across billing and billing solutions, designing applications around BSCS and integrating initiatives. Configured Tariff and Rate Plans, additionally completing various development, testing, and coordination Management of production teams Reporting, invoicing Tools Administration Projekt Management

Technical environment: Windows Wista, Unix, Linux, C, C++, Java, J2EE, Toad Quest Software, Remedy, Lotus Note, BSCS and Clarify Billing System, Siebel CRM, UML

Mnagement of demands for customer in Billing (Arbor Platform), Fraud, CRM and EAI. Managed all Issues From Data Center Optimization of all processes of the operational range, Configuration of the products and services. Support level 1, 2 and co-ordination of the inquiries of Billing system, CRM, Fraud and EAI. Trouble shutting, nose Tracking, test engineer, Guarantee of the problem-free enterprise and support of the assigned system components for the management of the operational business. Support and stabilization of Workflow for the Business customer range, emphasis Billing, CRM, Fraud, EAI. Quality control and safety device of the new developments and confine cooperation with section of the software development as well as specialist areas with spreading tests, Realization report developed by error analyses and compilation of solutions of arising error situations over SQL inquiries and, Production of documentations of the Governed all technical design and on-going implementation. operating and expirations of support and components Cooperation at continuous improvements in the context of the advancement of the business, in particular advancing further standardizations of the cash transaction. Projekt Management

Technical environment: Windows Wista, Unix, Linux, C, C++, Java, J2EE, Toad Quest Software, PL/SQL Developer, SQL Plus, Remedy, Lotus Note, Kenan BP Billing System, IBEG, PeopleSoft CRM