Senior Projektmanager

• Interims takeover project management for 3 projects within an innovative telecommunication net renewal program
• Introduction of a structure project approach including the implementation of reporting standards for the different projects within the program setup
• Manage jour fixes with the project teams to conclude the results within the program

• Take over this role in a critical project phase
• Manage FI workstream with internal customer employees and external IT system provider
• Implementation of requirements in the new SAP BYD ERP system with interfaces to material management, procurement and documentation management system
• Management of the User Acceptance Tests for FI with integration of FI to the enterprise E2E process workflows
• Coaching of the project managers to coordinate the end customer projects according to established project management methodologies

• Set up and manage a company wide business process optimization program for E2E business processes across all BUs (currently 4 subordinate projects). The aim of the program is to strengthen the competitive advantage and the efficiency of the enterprise by using lean, trans-departmental, multi-client-capable business processes, to gain new clients in the telecommunication industry. The processes are adapted to the eTOM model of the TM Forums and ITIL framework.
• Selection and implementation of a companywide process-modelling tool
• Introduction of enterprise KPI measurements and respective reporting
• Coaching of the ZTE project manager in managing their projects according a established project management methodology.

• VT-IS Data Centre UAM & SOX related change program Management of the program for the data centers in North- and South Europe (I, SP, P, GR) including the respective Steering Board meetings and reporting.
• Analysis of the different requirements for the various data centers; harmonization and standardization of the UAM processes including the implementation of uniformed UAM-documents and securing the compliance with SOX-related approval procedures.

• Multi-project and escalation management for a global employee program. Task here was to ensure a smooth transition of IT usage for national employees that have been transferred into the global sales and service organization. This includes the ability to further use office applications as well as gain access to national and international corporate systems, in different, segregated system environments, processed in global and national data centers managed by the cooperate global application unit. The business processes are managed End2End across the different organizational units (National HR, Global HR, OpCo IT, global IT, and the various national and international sales and service departments)

• Project management of a churn management project with the help of predictive analytics, starting with the definition of the selected product segment (MBB), bidding, contracting, project initiation, interface between business team and technical realization, pilot project implementation, start of transition into commercial operations

• Pre-sales and sales for the outsourcing managed services proposal, negotiations with the client regarding transition processes, service level agreements and security requirements
• Project coordinator onside during the transition of the managed services from the customer to the outsourcing datacenter
• Project management (transition phase) including risk assessment and mitigation as well as the process optimization after the operation of the managed services
• European service delivery coordinator (managed services) with the focus on evaluation of the service level monitoring, incident reporting including root cause analysis and implementation of a service improvement program
• Project management for the integration of new applications onto the managed services system, nonstandard service requests, service enhancements and new service offerings.
• Client account lead with the respective financial responsibility

• Project manager for a sub-project of a big migration project (> 5million residential customers, > 700 k tariff sets, order management, billing, CRM)
• Responsibility for all interfaces between the client and the third party software vendor
• Preparation of all acceptance papers for each iteration delivered by the software vendor
• Ensure the fulfilment of the client requirements in each software iteration delivered
• Set up deployment planning of the different releases
• Manage the transition of the migration project organization and their tasks into an operative line organization to ensure the successful launch of this project

• Analysis of the consolidated processes of four different IT divisions.
• Conduct a two-day workshop on department manager level with the result of an overall Process Landscape of the complete IT.
• Presentation to CIO with recommendations for process and organizational changes to optimize the IT.

Project Management

• Design of a new enterprise wide communication concept for a German power supply company
• Business process optimization and preparation of the functional requirements paper for the quotation process for an outsourcing call centre to operate the user-help desks for an e-business market place for engineering

Interim Management Interim manager - as the temporary CFO - for a New Economy company, including negotiations with banks, clients and suppliers for optimal conditions. Strengthen market position and increase of revenue and profit.

• Responsible for the call center operations, change management and reporting of the customer service center for residential and SME customers (approx. 150 employees) with full financial responsibility and attorney for customer operations.
• Manage the selection, implementation and operation of the call center technology including the customer service interfaces to the customer care and billing system
• Member of the strategic planning committee for the design of the core business processes, representing the customer service unit and responsible for the design and implementation of all relevant business processes and interfaces in customer service to the different business areas.

• Coordination of the system test for the "Multinumbering Project", performed by a third party.
• Planning of the performance tests

• Worked on various projects, mainly for the German subsidiaries of Japanese clients.
• Implementation of IT-solutions for business applications for SME
• Documentation of the functional and technical user requirements
• Adaptation of the customer organization and business processes
• Training of the customer employees in the use of new software