Zoltán Kiss
Head of IT Service / Project Office
Experience
Head of IT Service
Indra
Spearheaded the launch of IT Services for the EU Commission, ensuring a robust framework for service delivery. Orchestrated a diverse team of IT Service Governance, fostering a collaborative environment to drive service success.
Strategically ramped up team operations, clearly defined roles and responsibilities, and negotiated critical inter-organizational processes.
Established and optimised service governance, internal and multilateral workflows, and communication channels, setting a benchmark for efficiency and adaptability in service management.
Head of PMO
Rubix Group
Ensured seamless execution by orchestrating cyber security and IT projects. Assisted in strategic decision-making processes by overseeing regional IT steering committees. Established the Project Office from the ground up through strong leadership from inception. Elevated organisational capabilities by formulating and curating IT/cyber security project portfolio.
Achieved exemplary design and management, leading two divisions within Rubix-Group to seek integration.
Developed and refined project management methodology, educating Technology-Focused Project Managers comprehensively.
Programme Manager
Rubix Group
Initiated Business Continuity Management (BCM) Programme while assuming control and spearheading international Cyber Security Programme in face of challenges. Navigated and rectified challenges, restoring Cyber Security Programme to trajectory of success. Pioneered establishment and launch of new programme.
Oversaw successful execution of approximately 20 projects per regions by spearheading management of IT leaders, IT security product managers, and BCM managers across 21 countries and 130+ companies.
Senior Project Manager
UN FAO
Guaranteed successful completion of pivotal stage within parameters of strategic project by orchestrating negotiations and maintaining effective communication with stakeholders.
Adhered to project timelines while redeveloping and guiding cross-functional team of 10 to 15 members.
Pioneered comprehensive management and delivery of challenging strategic projects, overcoming obstacles through application of AgilePM methodology.
Programme Manager
Pattopo Kft
Executed strategic outsourced program within stipulated timeframe by employing AgilePgM methodology. Directed all programme activities and offered direct reports to company owner and client while serving as programme manager for insurance clients.
Enhanced operational efficiency in administration of online-sold insurance by 40% while expanding capabilities.
Ensured alignment with budgetary constraints by leading team of project managers in delivery of new capabilities and outputs.
Senior Project Manager
European Food Safety Authority
Planned and executed pivotal stage of key project, incorporating essential IT and business change components based on identified requirements. Established, trained, and managed six international, cross-functional teams in well-organised structure.
Redesigning stages (Business Process Redesign) across 36 business processes.
Achieved corporate objectives by cultivating and strengthening professional relationships with stakeholders at all levels, including top-tier management.
Programme Manager
Jun Ma Digital Company
Administered strategic programme of digital transformation by utilising agile programme management. Delivered new capabilities and outputs on budget by supervising team of project managers.
Maximised orders' administration capability by more than 100% through strategic initiatives.
Project Manager
European Union Intellectual Property Office
Spearheaded multiple IT Strategic Projects, including non-IT components, ensuring on-time and within-budget execution of all projects. Eliminated paper-based processes entirely by developing fully electronic office environment.
Senior Project Manager
Pattopo Kft
• Introduced Agile programme management best practices as well as supervised 3 project managers to lead IT projects in accordance with all specifications for the client in the Insurance Sector. • Held responsibility for the execution of all projects by reporting to the CEO and client on time.
Achievements: Enhanced 10% to 15% of sales by executing strategic plans to sell insurance online. | Streamlined projects and risk management expected benefits with the strategy of the client.
Life400 Consultant
Key Clients: NN - former ING, Amsterdam, The Netherlands | De Goudse Verzekeringen, Gouda, The Netherlands | ING Poland, Warsaw, Poland | Commonwealth Bank of Australia, Sydney, New South Wales | Postbank, ING Group, Amsterdam, The Netherlands
• Delivered system design and development and led technical teams and end users to achieve desired results • Coordinated project details to support Life400 technical initiatives and ensure on time and budget completion
Project Manager & Team Manager / Analyst Programmer
Formula/400 Kft
Project Manager - Jan 2002 - Oct 2006 • Delivered strategic projects for AVIVA Insurance • Prepared IT strategic advice for all production environments, help desks and applications • Managed incident handling • Led, building, evaluation, continuous improvement of a team of 20 people • IT Service Management Projects: Delivered 40+ Life400 System Development Projects on IBM AS400 (iSeries), plus WEB, Intranet, Document Management System, Incident Management System, Workflows with BPR, MIS/BI, Call Center, System Integrations, Disaster Recovery, System Upgrade, Data Security, IT Infrastructure Upgrade projects on time and budget. Took part in ISO project. • Delivered strategic projects for AVIVA Insurance • Prepared IT strategic advice for all production environments, help desks and applications • Managed incidents handling • Led, building, evaluation, continuous improvement of a team of 20 people • IT Service Management Projects: Delivered 40+ Life400 System Development Project on IBM AS400 (iSeries), plus WEB, Intranet, Document Management System, Incident Management System, Workflows with BPR, MIS/BI, Call Center, System Integrations, Disaster Recovery, System Upgrade, Data Security, IT Infrastructure Upgrade projects on time and budget. Took part in ISO project.
Life400 Analyst Programmer - Apr 1998 - Dec 2001 • Delivered system design and development • Coordinated project details to support Life400 technical initiatives