Recommended expert
Volodymyr Melnychuk
Head of Training Center Unify, Service Manager, Chief of the Section
Experience
Apr 2008 - Present
17 years 10 monthsKyiv, Ukraine
Head of Training Center Unify, Service Manager, Chief of the Section
Infotel Group
- Teaching the architecture of corporative telecommunication networks based on Unify PABX (OSV, OSEE, OpenScape 4000, OSBiz and so on)
- Conducting on-site and local training courses in English for representatives of companies from different countries of Germany, France, Poland, the Baltic States, Mongolia, Georgia, etc.
- Installation of complex corporative telecommunication networks
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet daily demand
- Implementation of complex projects, contract preparation and negotiating with customers
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues
- Raised performance in sales, management and operations by identifying and targeting areas in need of improvement
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Met with key customers to discuss service needs and develop effective and practical solutions
Sep 2000 - Apr 2008
7 years 8 monthsKyiv, Ukraine
Chief of the Telecommunications Section
Representative Office of the OOO Siemens Enterpr
- Control of technological process
- Management of engineers
- Teaching the architecture of corporative telecommunication networks (Siemens telecom trainer)
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
- Developed standard operating procedures and documented workflows for current and future process steps
- Negotiated agreements between employees to clarify directions and resolve conflicts affecting performance
May 1992 - Sep 2000
8 years 5 monthsKyiv, Ukraine
Chief of the Research Laboratory, Senior Officer
Scientific Center of the Control Communication
- Researcher of the research laboratory
- Evaluation of the perspective digital passband capability of the switching systems of the integrated digital communication networks
- Supervised staff
- Provided optimal support to investigations by staying up to date on processing procedures and handling high priority evidence
Summary
Industrious and enthusiastic management professional offering 30+ years of telecom experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Manage and motivate telecom professionals to achieve and surpass company targets. Equips employees to meet goals by building collaborative and skill-based culture. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows.
Effective manager with strong background in directing, training and motivating staff to achieve full potential. Perceptive with keen talent for identifying employee weaknesses and tactfully addressing with constructive feedback.
Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.
Skills
- Aftersales Support
- Strategic Business Planning
- Expert Unify Pabx
- Customer Service Management
- Documentation And Reporting
- Payment Processing
- Technical Support
- Conflict Resolution
- Staff Management
- Contract Management
- Team Leadership
- Employee Supervision
Languages
Ukrainian
NativeEnglish
AdvancedEducation
Special Technical School of Communication
Bachelor of Science, Wire Communication Mechanic · Wire Communication Mechanic · Kyiv, Ukraine
Military Institute of Communication and Management
Wire Communication Engineer · Kyiv, Ukraine
Candidate of technical sciences (Ph.D.) · Technical sciences
Certifications & licenses
Expert Unify: OSV+OS4000+OSBiz
Germany
The Defence School Of Languages
Great Britain
The Netherlands Defence College
Holland
Profile
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Volodymyr based?
Volodymyr is based in Kyiv, Ukraine.
What languages does Volodymyr speak?
Volodymyr speaks the following languages: Ukrainian (Native), English (Advanced).
How many years of experience does Volodymyr have?
Volodymyr has at least 33 years of experience. During this time, Volodymyr has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 11 years and 2 months. Note that Volodymyr may not have shared all experience and actually has more experience.
What roles would Volodymyr be best suited for?
Based on recent experience, Volodymyr would be well-suited for roles such as: Head of Training Center Unify, Service Manager, Chief of the Section, Chief of the Telecommunications Section, Chief of the Research Laboratory, Senior Officer.
What is Volodymyr's latest experience?
Volodymyr's most recent position is Head of Training Center Unify, Service Manager, Chief of the Section at Infotel Group.
What companies has Volodymyr worked for in recent years?
In recent years, Volodymyr has worked for Infotel Group.
Which industries is Volodymyr most experienced in?
Volodymyr is most experienced in industries like Telecommunication.
Which business areas is Volodymyr most experienced in?
Volodymyr is most experienced in business areas like Customer Service, Information Technology (IT), and Project Management. Volodymyr also has some experience in Research and Development (R&D), Human Resources (HR), and Operations.
Which industries has Volodymyr worked in recently?
Volodymyr has recently worked in industries like Telecommunication.
Which business areas has Volodymyr worked in recently?
Volodymyr has recently worked in business areas like Customer Service, Information Technology (IT), and Project Management.
What is Volodymyr's education?
Volodymyr holds a Doctorate in Technical sciences and a Bachelor in Wire Communication Mechanic from Special Technical School of Communication.
Does Volodymyr have any certificates?
Volodymyr has 3 certificates. These include: Expert Unify: OSV+OS4000+OSBiz, The Defence School Of Languages, and The Netherlands Defence College.
What is the availability of Volodymyr?
Volodymyr is immediately available for suitable projects.
What is the rate of Volodymyr?
Volodymyr's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Volodymyr?
To hire Volodymyr, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
600
450
300
150
Market avg: 300-460 €
Market avg: 300-460 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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