Volodymyr M. - Main Engineer, APT Manager

Kyiv, Ukraine

Experience

Apr 2008 - Present

17 years 7 months

Kyiv, Ukraine

Teaching the architecture of corporative telecommunication networks based on Unify PABX (OSV, OSEE, OpenScape 4000, OSBiz and so on); conducting on-site and local training courses in English for representatives of companies from Germany, France, Poland, the Baltic States, Mongolia, Georgia, etc.
Installation of complex corporative telecommunication networks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Implementation of complex projects; contract preparation and negotiating with customers.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Met with key customers to discuss service needs and develop effective and practical solutions.

Sep 2000 - Apr 2008

7 years 8 months

Kyiv, Ukraine

Control of technological process.
Management of the engineers.
Teaching the architecture of corporative telecommunication networks (Siemens telecom trainer).
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
Developed standard operating procedures and document workflows for current and future process steps.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

May 1992 - Sep 2000

8 years 5 months

Kyiv, Ukraine

Researcher of the research laboratory.
Evaluation of the perspective digital passband capability of the switching systems of the integrated digital communication networks.
Supervise staff.
Provided optimal support to investigations by staying up to date on processing procedures and how to handle high priority evidence.

Industrious and enthusiastic management professional offering 30+ years of telecom experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Manage and motivate telecom professionals to achieve and surpass company targets. Equips employees to meet goals by building collaborative and skill-based culture. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows.
Effective manager with strong background in directing, training and motivating staff to achieve full potential. Perceptive with keen talent for identifying employee weaknesses and tactfully addressing with constructive feedback.
Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.