Rohit K.
Service Operations Expert – Analytics
Experience
Service Operations Expert – Analytics
Capgemini Germany
- Operational support for the Qlik Sense platform at Volkswagen Germany across 35 servers and 10 locations.
- Performed platform upgrades and updates, troubleshooting, incident management, SLA governance, system monitoring, and maintenance.
- Collaborated with cross-functional teams and external vendors to ensure service continuity.
Service Operations Expert – Analytics
Sandoz (Novartis Division)
- Managed the analytics platform handover after the corporate spin-off.
- Developed scalable solutions and coordinated with Cognizant.
- Handled technology delivery and production support, solution design and architecture, cross-functional collaboration, and vendor management.
BI Solutions Architect
ShopperTrak (Johnson Controls)
- Architected Qlik and Looker solutions for global analytics.
- Designed a multi-node Qlik infrastructure and enterprise-wide models in Qlik and LookML.
- Mentored junior developers and led the implementation of executive dashboards.
Various roles in BI and service operations
IRT; Umbrella Infocare; Annalect India
- Contributed to platform design, dashboard development, and client delivery.
- Delivered over 20 dashboards, improved performance by 30%, and reduced client report time by 40%.
Summary
Service Operations Expert and certified BI solutions architect with over 14 years of experience, currently working in the Analytics Platform Support Team at Capgemini, deployed at Volkswagen Germany. Skilled in leading global analytics initiatives and managing enterprise-wide BI platforms. Recognized as a Specialist III in the Qlik Sense Global Community, among the top 100 of over 100,000 members. Certified in Google Looker (LookML) and Qlik Sense, with specialized training from Google USA and Qlik Tech India. Successful solutions architect with deep expertise in Qlik and Looker, adept at designing, developing, and optimizing scalable data models, dashboards, and reports. Contributing author to the Qlik Knowledge Base and Google database, with a proven track record of turning complex business requirements into effective BI solutions.
Languages
Education
Rajasthan Technical University
B.Tech · Computer Science & Engineering · India
Certifications & licenses
Google Looker (LookML)
Google USA
Qlik Sense – Certified Specialist III
Qlik Global Community
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