Rohit Kumar
Service Operations Expert – Analytics
Experience
Service Operations Expert – Analytics
Capgemini Germany
- Provided operational support for Volkswagen's Qlik Sense platform across 35 servers and 10 locations
- Performed platform upgrades and updates
- Handled troubleshooting and incident management
- Managed SLA governance
- Monitored and maintained systems
- Collaborated with cross-functional teams and external vendors to ensure service continuity
Service Operations Expert – Analytics
Sandoz (Novartis Division)
- Managed the analytics platform handover after the corporate carve-out
- Developed scalable solutions and coordinated with Cognizant
- Delivered technology and provided operations support
- Designed solutions and architecture
- Worked cross-functionally
- Managed vendor relationships
BI Solution Architect
ShopperTrak (Johnson Controls)
- Architected Qlik and Looker solutions for global analytics
- Designed a multi-node Qlik infrastructure and enterprise-wide models in Qlik and LookML
- Mentored junior developers
- Led the development of executive dashboards
Various roles in BI and Service Operations
IRT, Umbrella Infocare, Annalect India
- Contributed to platform design, dashboard development, and client delivery
- Delivered over 20 dashboards
- Improved performance by 30%
- Reduced client report time by 40%
Industries Experience
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Experienced in Retail (5 years), Automotive (1 year), and Pharmaceutical (0.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (6 years), Business Intelligence (5 years), Operations (1.5 years), and Procurement (0.5 years).
Summary
Service Operations expert and certified BI solution architect with over 14 years of experience, currently working in the Analytics Platform Support Team at Capgemini, deployed at Volkswagen Germany. Skilled in leading global analytics initiatives and managing enterprise-wide BI platforms. Recognized as a Specialist III in the Qlik Sense Global Community, ranked among the top 100 out of over 100,000 members. Certified in Google Looker (LookML) and Qlik Sense, with specialized training from Google USA and Qlik Tech India. Successful solution architect with deep expertise in Qlik and Looker, adept at designing, developing, and optimizing scalable data models, dashboards, and reports. Contributing author to the Qlik Knowledge Base and Google database, with a proven track record of turning complex business requirements into effective BI solutions.
Skills
Bi Tools: Qlik Sense, Google Looker, Power Bi, Tableau, Qlikview, Nprinting, Mail And Deploy
Service Operations: Itil, Incident & Change Management, Sla Reporting, Problem Management, Risk Mitigation
Architecture & Administration: Multi-node Qlik Setup, Qlik Administration, Google Looker, Load Balancing, Qlik Security Design
Data Sources: Google Bigquery, Ms Sql, Mongodb, Sap, Apis, Oracle, Odbc, Oledb
Industries: Retail, Finance, Fmcg, Supply Chain, Healthcare, Automotive
Project Management Tools: Sc3, Jira, Servicenow
Languages
Education
Rajasthan Technical University
B.Tech · Computer Science & Engineering · India
Certifications & licenses
Google Looker (LookML)
Qlik Sense
Qlik Global Community
Profile
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