Quality Assurance Specialist

• Execute comprehensive quality improvement tests and activities to identify and address any deficiencies.
• Ensured shipments met contractual lead times by integrating quality checks with delivery schedules.
• Adhered to industry-specific quality and safety standards to meet regulatory requirements and ensure customer safety.
• Created detailed reports to resolve bottlenecks, improving efficiency by 20%.
• Maintained rigorous standards for reliability and performance throughout the production process.
• Generated weekly expediting reports integrating supplier follow-ups, shipment timelines, quality outcomes, and risk alerts.
• Inspected inbound shipments from China and outbound consignments to ensure compliance with quality and regulatory standards.
• Monitored, verified, and validated production and Tech department practices to ensure adherence to quality standards.
• Determined appropriate sample sizes for inspections and conducted inspections within 20 days of item delivery from China.
• Performed root cause analysis and implemented corrective/preventive actions (CAPA) that reduced product returns by 15% over 18 months.
• Verified and documented shipping records including invoices, packing lists, and certificates of origin.

Achievements:

• Improved product reliability by over 25% through strategic process improvements and system audits.
• Spearheaded the implementation of a real-time quality tracking system, reducing inspection errors by 30%.
• Trained and mentored 3 junior QA staff, resulting in faster onboarding, better reporting accuracy, and team confidence.
• Led a customer feedback loop initiative, which increased customer satisfaction scores by 18% and reduced complaint resolution time by 40%.