Mugabeni Mulenga

Quality Assurance Specialist

Mugabeni Mulenga
Lusaka, Zambia

Experience

Jan 2019 - Present
7 years 1 month
Lusaka, Zambia

Quality Assurance Specialist

Ignite Energy Access Zambia

  • Drive end-to-end quality assurance, embedding checks into shipment schedules to guarantee on-time, compliant deliveries
  • Champion process improvements that lift efficiency by 20% and boost product reliability by 25%
  • Lead the rollout of a real-time tracking system, slashing inspection errors by 30%
  • Conduct root cause analysis (CAPA) to eliminate recurring issues and cut product returns by 15%
  • Oversee inbound and outbound consignments, ensuring regulatory compliance and customer safety
  • Produce weekly expediting reports that integrate supplier follow-ups, timelines, and risk alerts for proactive decision-making
  • Launch a customer feedback loop, raising satisfaction scores by 18% and reducing complaint resolution time by 40%
  • Mentor and develop junior QA staff, building a team culture of accuracy, confidence, and accountability
Kitwe, Zambia

Warehouse Assistant

Sandvik Mine and Construction

  • Execute order fulfillment with precision, ensuring on-time picking, packing, labeling, and dispatch
  • Manage put-away, bin allocation, and stock rotation to optimize space utilization and inventory accuracy
  • Perform cycle counts and spot checks to maintain audit readiness and compliance
  • Maintain real-time inventory logs through meticulous data entry and stock reconciliation
  • Identify and resolve stock variances and discrepancies, safeguarding the integrity of warehouse records
  • Support material handling operations, coordinating forklift drivers and ensuring safe movement of goods

Summary

Dynamic and results-driven logistics and warehouse operations specialist with 5+ years of success in distribution, inventory control, and quality assurance across energy, mining, and construction sectors. Adept at leveraging SAP systems, SQL analytics, and safety compliance to streamline operations, reduce errors, and drive measurable efficiency gains. Recognized for leading HSE initiatives, risk assessments, and corrective actions that boosted product reliability by 25% and cut inspection errors by 30%. Passionate about contributing to global production and warehouse environments, combining technical expertise with strategic leadership to deliver efficiency, compliance, and customer satisfaction.

Skills

  • Supply Chain End To End
  • Erp Systems: Oracle, Pronto Xi, Sap
  • Route Planning And Load Scheduling
  • Contract Management
  • Quality Assurance And Improvement Testing
  • Inventory Control And Inspection Sampling
  • Budgeting And Cost Management
  • Customer Relationship Management
  • Warehouse Equipment Operation
  • Sql Data Analysis
  • Leadership

Languages

English
Intermediate
Chewa
Intermediate
French
Elementary

Education

Jan 2023 - Dec 2023

Athena Global Education

Executive Diploma in Procurement /Acquisition and Contract Management · Procurement /Acquisition and Contract Management

Oct 2022 - Present

Unicaf University

Bachelor of Business Management · Business Management · Blantyre, Malawi

Oct 2016 - Jun 2018

Zambia Industrial and Business Studies College

Diploma in Supply Chain Management · Supply Chain Management · Kitwe, Zambia

...and 1 more

Certifications & licenses

ACIPS

AZIPS

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