Network Specialist (Part-Time)

• Coordination of network orders
• Quoting
• Control and monitoring of external service providers
• Change creation for mobile communication
• SPOC of Data Center in Frankfurt for WAN connections
• Resource management for the department budget
• Technical contact for the WebEx platform
• Coordination tasks for the head of department
• Moderation of team meetings

• Working in a highly skilled team for major customers like Vodafone, DB and BT.
• Designing the architecture of customers' transmission and voice networks.
• Defining technical processes for network deploying and migrations.
• Implementing changes on customer live network with focus on customer needs.
• Consulting of sale teams in technical issues.
• Incident Management based on ITIL.
• 2nd Level for all ISDN Business customers and backbone issues.
• Problem Management for all repeated issues and trouble tickets for Business customers and backbone.
• 2nd Level configuration tasks for ISDN Business customer on Siemens EWSD, like configuration of dual homing or service features.
• Configuration tasks for ISDN backbone, like configuration of new ports for interconnection trails to other provider or for internal network extensions.
• De-escalation Management for on-going incidents or problems.
• 24/7 On-Call for business customer and backbone issues.
• Documentation Tools; Cramer 6 und Emmert, FNT
• Troubleshooting Tools; ARS Remedy Systems
• Management Systems; Network Manager, Power Changer, Tracer: NEMOS, Marconi SOA, Lucent AEM, Huawei products.

SDH Upgrade

• Plan, perform an upgrade of 2500 SDH multiplexer.

• Working in a European 3rd level support team since 2003 and member of the Technical Assistance Centre (TAC).
• Providing customer 3rd level support based on ITIL for new installations and maintenance of running services.
• Providing 3rd level support for Network Operation Centres, Network Maintenance, and Service Delivery teams, working on issues until they are solved, and resolving some issues with vendors like Marconi, Oscilloquartz, and Siemens.
• Designing, supporting, and running basic configurations of Cisco technology products in a 2nd level position. Good knowledge of the TCP/IP protocol.
• Acting as vendor prime for the industrial partner Horsebridge on synchronization systems, handling technical tasks and budgeting for new network parts.
• Conducting system upgrades on all network parts and running patches during scheduled periods to keep the network up to date.
• Consulting sales teams in presenting new and special solutions to major customers.
• Creating technical documentation and guides on how to use specific equipment or perform different network upgrades safely without affecting customer services.
• Part of the on-call team 24/7 for all technical teams within Colt Network.
• Working with trouble ticket systems like BMC Remedy and Siebel