Mohammed Naim

• Coordination of network orders
• Quoting
• Control and monitoring of external service providers
• Change creation for mobile communication
• SPOC of Data Center in Frankfurt for WAN connections
• Resource management for the department budget
• Technical contact for the WebEx platform
• Coordination tasks for the head of department
• Moderation of team meetings

• Working in a highly skilled team for major customers like Vodafone, DB and BT.
• Designing the architecture of customers' transmission and voice networks.
• Defining technical processes for network deploying and migrations.
• Implementing changes on customer live network with focus on customer needs.
• Consulting of sale teams in technical issues.
• Incident Management based on ITIL.
• 2nd Level for all ISDN Business customers and backbone issues.
• Problem Management for all repeated issues and trouble tickets for Business customers and backbone.
• 2nd Level configuration tasks for ISDN Business customer on Siemens EWSD, like configuration of dual homing or service features.
• Configuration tasks for ISDN backbone, like configuration of new ports for interconnection trails to other provider or for internal network extensions.
• De-escalation Management for on-going incidents or problems.
• 24/7 On-Call for business customer and backbone issues.
• Documentation Tools; Cramer 6 und Emmert, FNT
• Troubleshooting Tools; ARS Remedy Systems
• Management Systems; Network Manager, Power Changer, Tracer: NEMOS, Marconi SOA, Lucent AEM, Huawei products.

SDH Upgrade

• Plan, perform an upgrade of 2500 SDH multiplexer.

• Working in a European 3rd Level support team since 2003 as a member of the Technical Assistance Centre (TAC).
• Providing customer 3rd Level support based on ITIL for new installations and maintenance of live services.
• Providing 3rd Level support for Network Operation Centres, Network Maintenance, and Service Delivery teams; managing issues through to resolution and collaborating with vendors such as Marconi, Oscilloquartz and Siemens.
• Designing, supporting, and running basic configurations of Cisco technology products at a 2nd Level position; good knowledge of the TCP/IP protocol.
• Acting as Vendor Prime for an industrial partner, Horsebridge, on synchronization systems; handling technical tasks and budgeting for new network components.
• Conducting system upgrades on all network components and applying patches during scheduled windows to keep the network up to date.
• Advising sales teams in presenting new and custom solutions for major customers.
• Creating technical documentation and guides on using specific equipment or performing network upgrades safely without affecting customer services.
• Part of the on-call team 24/7 for all technical teams within the Colt network.
• Working with trouble ticket systems such as BMC Remedy and Siebel