Miloud El Haddad - IT Project and Requirement Manager

Q: Where is Miloud based?

Miloud is based in Sarreguemines, France .

Q: What languages does Miloud speak?

Miloud speaks the following languages: Arabic (Native), German (Advanced), English (Advanced), French (Advanced) .

Q: How many years of experience does Miloud have?

Miloud has at least 27 years of experience. During this time, Miloud has worked in at least 11 different roles and for 11 different companies . The average length of individual experience is 2 years and 5 months . Note that Miloud may not have shared all experience and actually has more experience.

Q: What is Miloud's latest experience?

Miloud's most recent position is IT Project and Requirement Manager at Deutsche Gigabetz .

Q: What companies has Miloud worked for in recent years?

In recent years, Miloud has worked for Deutsche Gigabetz , IONOS , Association of Culture , Tech Mahindra , and Telefonica .

Q: Which industries is Miloud most experienced in?

Miloud is most experienced in industries like Telecommunication , Fashion and Apparel , and Retail . Miloud also has some experience in Information Technology (IT) and Arts and Crafts .

Q: Which business areas is Miloud most experienced in?

Miloud is most experienced in business areas like Information Technology (IT) , Project Management , and Business Intelligence . Miloud also has some experience in Marketing , Sales , and Operations .

Q: Which industries has Miloud worked in recently?

Miloud has recently worked in industries like Telecommunication , Information Technology (IT) , and Arts and Crafts .

Q: Which business areas has Miloud worked in recently?

Miloud has recently worked in business areas like Information Technology (IT) , Project Management , and Customer Service .

Recommended expert

Sarreguemines, France

Experience

Mar 2023 - Present

3 years 1 month

Hamburg, Germany

IT Project and Requirement Manager

Deutsche Gigabetz

Independent implementation of billing runs for end customers
Coordination of technical and personnel interfaces to internal departments in the context of billing and claims processes
Participation in the development of new business and billing models
Project management in connection with billing issues
Ensuring the input data quality in billing and monitoring the data transport processes
Carrying out corrections in the event of data inconsistencies and developing methods for detecting errors
Assisting customer service with customer inquiries about invoices

May 2022 - Feb 2023

10 months

Karlsruhe, Germany

IT Business Consultant

IONOS

Creation of project concept and project plan
Prepare scope decisions
Manage requirements changes
Preparation of the migration in the cross-functional project team
Perform migration, monitoring, and data cleansing
Taking over the technical operation for the new system in our billing team
Incident and problem management

Sep 2021 - Mar 2022

7 months

Chairman

Association of Culture

Sep 2021 - Mar 2022

7 months

Munich, Germany

IT Business Consultant / BMC Business Analyst

Tech Mahindra

Prepare, moderate and rework requirements workshops, support gathering and refinement of requirements (epics, features, concrete user stories and exact acceptance criteria)
Collect, analyse and verify stakeholder requirements
Determine final requirements with relevant stakeholders (development, IT Security, DevOps)
Update JIRA flow packages and manage scope decisions and requirements changes
Collect all sign-offs for JIRA/flow packages and ensure SOx compliance when required
Conduct design walkthroughs and document results
Support end-to-end testing and early business demonstrations
Provide information to solve issues and support go/no-go decisions
Evaluate business processes and implement solutions to automate and modernize systems
Conduct meetings and presentations, perform requirements analysis, and document results
Manage projects, develop project plans, and monitor performance

Jul 2019 - Aug 2021

2 years 2 months

Munich, Germany

Business Analyst / Billing Analyst (BSS)

Telefonica

Formulate and define system scope and objectives for complex projects, facilitating communication between business leaders and IT
Consult with users and clients to solve complex system issues via evaluation of business processes and industry standards
Support system change processes from requirements through implementation
Determine system functional specifications and provide user and operational support
Identify and communicate risks and impacts, considering business and regulatory implications
Act as advisor or coach to junior analysts
Review and analyze billing processes to identify improvements and implement solutions
Collaborate with departments on order fulfillment, invoice preparation, and reconciliation
Ensure billing accuracy and resolve discrepancies through detailed communications with clients and departments

Feb 2011 - Jul 2019

8 years 6 months

Casablanca, Morocco

Owner / Manager

Lameltec

Coordinated new collection efforts, managed the online shop, optimized financial processes, and conducted market research
Developed sales margins and business analysis requirements, performed quality assurance checks, and completed all reporting
Established and nurtured partnerships and professional relationships to increase value
Designed and maintained all system processes, communicating key information to product teams

Sep 2008 - Dec 2010

2 years 4 months

Berlin, Germany

Business Analyst / Billing Consultant (BSS)

Jamba/Foxmobile

Managed WAP billing opportunities and monitored operators and aggregators
Applied business analysis and requirement engineering methods for WAP billing APIs
Moderated workshops with stakeholders (Sales, Marketing, Product Management, Operation)
Defined WAP billing roadmap and specified functional design for integration of WAP billing APIs and frontends
Supervised technical design and implementation of WAP billing projects
Set up billing tools, invoicing, quoting, and managed workflows

Feb 2008 - Aug 2008

7 months

Rabat, Morocco

Billing Consultant (OSS)

Atos Origin Morocco

Provided 24/7 support and coordinated critical disaster recovery procedures for data center operations
Participated in integration, consolidation, and data center expansion discussions
Designed billing applications around BSCS and configured tariff and rate plans
Managed production teams, reporting, invoicing, and tools administration

Apr 2007 - Dec 2007

9 months

Bern, Switzerland

Billing Solution Architect / Billing Consultant (BSS)

Swisscom

Led migration, maintenance, and design change specification for BSCS shared system
Supported architecture and business teams on billing solution integration
Researched integration solutions, defined interfaces, and coordinated integrators
Architected new BSCS platform solutions and created integration concepts

Nov 2004 - Apr 2007

2 years 6 months

Berlin, Germany

Billing Platform Manager (OSS)

O2 Germany

Managed demands in billing (Arbor Platform), fraud, CRM, and EAI
Handled all data center issues and optimized operational processes
Coordinated support levels 1 and 2 for billing system inquiries
Ensured stability of system components and supported business workflow
Performed quality control on new developments and conducted error analyses with SQL inquiries
Produced technical documentation and managed continuous improvement initiatives

Feb 1999 - Nov 2004

5 years 10 months

Neu-Isenburg, Germany

Software Engineer (OSS)

LHS/SEMA/Schulmegergerrsemann

Supported, maintained, developed, tested, migrated, and integrated BSCS (billing systems) online and rating modules
Administered tools and coordinated with customers and internal departments to ensure satisfaction
Managed project coordination and participated in a six-month migration project for Maroc Telecom

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Telecommunication (17 years), Fashion (8.5 years), Retail (8.5 years), Information Technology (1.5 years), and Arts and Crafts (0.5 years).

Telecommunication

Fashion

Retail

Information Technology

Arts and Crafts

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (18 years), Project Management (10 years), Business Intelligence (8.5 years), Marketing (8.5 years), Sales (8.5 years), and Operations (8 years).

Information Technology

Project Management

Business Intelligence

Marketing

Sales

Operations

Summary

Technically-savvy business professional equipped with extensive experience and expertise across different domains. Analytics-driven individual proficient in billing, MBC Remedy, BMC Helix, access management, business telecommunications platforms and coordination, application development, programming and databases. Innovative worker highly familiar with application development and related technologies. Excellent leader with strong customer service, communication and writing abilities. Reliable team player dedicated to quality, satisfaction and adaptability.

Skills

Project Management
Telecommunications Platforms And Coordination
Application Development
Programming And Databases
Billing Systems, Crm, Eai, Sap, Bmc Remedy/helix
Analytics
Data Center
Customer Service
Communication
Leadership
Sql, Sql Performance And Optimization, Pl/sql Development
Server-client, Centura Builder
Software Validation
Sap
J2ee
Java
Abab
Itil
Ms Office, Visio, Ms Project, Uml
Outlook, Lotus Notes
Unix / Linux
Windows 10
Google Drive
Jira
Confluence
Access Management
Graphic Programs: Corel Draw, Print Shop Pro
Tools: Remedy, Clearcase, Clearquest, Testdirector, Cmvc, Eclipse
Tools Administration
Databases: Access 95–2016, Sql Windows, Oracle Xi
Internet And Web Design: Html, Php, Frontpage 95/98/2000
Programming Languages: C, C++, Java, J2ee, Gupta / Centura, Abab, Basic, Assembler, Turbo Pascal
Dab Tools: Toad Quest Software, Pl/sql Developer

Languages

Arabic

Native

German

Advanced

English

Advanced

French

Advanced

Education

Oct 1994 - Jun 1999

Diploma in Engineering, University · Engineering

Oct 1988 - Jun 1990

General University Studies Diploma (DEUG) · Physical Chemistry

Certifications & licenses

Certificate Of Oracle 9i, SQL, SQL-Performance And IT Projetct & RequirementManager Optimization, PL/SQL Development

DEUTSCHE GIGABETZ, HAMBURG, GERMANY

Certificate Of Server-Client, Centura Builder

DEUTSCHE GIGABETZ, HAMBURG, GERMANY

ITIL Certificate

Profile

Created

November 2025

Last Update

November 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Miloud based?

Miloud is based in Sarreguemines, France.

What languages does Miloud speak?

Miloud speaks the following languages: Arabic (Native), German (Advanced), English (Advanced), French (Advanced).

How many years of experience does Miloud have?

Miloud has at least 27 years of experience. During this time, Miloud has worked in at least 11 different roles and for 11 different companies. The average length of individual experience is 2 years and 5 months. Note that Miloud may not have shared all experience and actually has more experience.

What roles would Miloud be best suited for?

Based on recent experience, Miloud would be well-suited for roles such as: IT Project and Requirement Manager, IT Business Consultant, Chairman.

What is Miloud's latest experience?

Miloud's most recent position is IT Project and Requirement Manager at Deutsche Gigabetz.

What companies has Miloud worked for in recent years?

In recent years, Miloud has worked for Deutsche Gigabetz, IONOS, Association of Culture, Tech Mahindra, and Telefonica.

Which industries is Miloud most experienced in?

Miloud is most experienced in industries like Telecommunication, Fashion and Apparel, and Retail. Miloud also has some experience in Information Technology (IT) and Arts and Crafts.

Which business areas is Miloud most experienced in?

Miloud is most experienced in business areas like Information Technology (IT), Project Management, and Business Intelligence. Miloud also has some experience in Marketing, Sales, and Operations.

Which industries has Miloud worked in recently?

Miloud has recently worked in industries like Telecommunication, Information Technology (IT), and Arts and Crafts.

Which business areas has Miloud worked in recently?

Miloud has recently worked in business areas like Information Technology (IT), Project Management, and Customer Service.

What is Miloud's education?

Miloud holds a Master in Engineering.

Does Miloud have any certificates?

Miloud has 3 certificates. These include: Certificate Of Oracle 9i, SQL, SQL-Performance And IT Projetct & RequirementManager Optimization, PL/SQL Development, Certificate Of Server-Client, Centura Builder, and ITIL Certificate.

What is the availability of Miloud?

Miloud is immediately available full-time for suitable projects.

What is the rate of Miloud?

Miloud's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.