Miloud E.
IT Project and Requirements Manager
Experience
Mar 2023 - Present
2 years 10 monthsHamburg, Germany
IT Project and Requirements Manager
Deutsche Gigabetz
- Independently execute billing runs for end customers
- Coordinate technical and personnel interfaces with internal departments for billing and claims processes
- Participate in developing new business and billing models
- Manage projects related to billing issues
- Ensure input data quality in billing and monitor data transfer processes
- Correct data inconsistencies and develop error detection methods
- Assist customer service with inquiries about invoices
May 2022 - Feb 2023
10 monthsKarlsruhe, Germany
IT Business Consultant
IONOS
- Create a project concept and project plan
- Prepare scope decisions
- Manage changes to requirements
- Prepare the migration within the cross-functional project team
- Perform migration, monitoring, and data cleansing
- Take over technical operations for the new system in our billing team
- Manage incidents and problems
Sep 2021 - Mar 2022
7 monthsMunich, Germany
IT Business Consultant/BMC Business Analyst
Tech Mahindra
- Prepare, facilitate, and refine requirements workshops; support gathering and refining requirements (epics, features, detailed user stories, and exact acceptance criteria)
- Collect, analyze, and verify stakeholder requirements
- Define final requirements with relevant stakeholders (development, IT security, DevOps)
- Update JIRA (FLOW packages) and gather all sign-offs, ensuring SOx compliance for relevant applications
- Review test plans and support end-to-end testing, design walkthroughs, and early business demonstrations
- Provide information for go/no-go decisions to team leads
- Evaluate business processes, anticipate requirements, identify areas for improvement, and develop and implement solutions
- Conduct meetings and presentations to share ideas and findings
- Document and communicate results and work closely with clients, technicians, and managers
- Manage projects, develop project plans, and monitor performance
Jul 2019 - Aug 2021
2 years 2 monthsMunich, Germany
Business Analyst, Billing Analyst (BSS)
Telefonica
- Define system scope and objectives for complex projects and act as a liaison between business leaders and IT
- Consult with users and clients to solve complex system issues and evaluate business processes, systems, and industry standards
- Support system change processes from requirements through implementation
- Work with business clients to determine functional specifications and provide user and operational support
- Identify and communicate risks and impacts, considering business implications of technology
- Mentor new or junior analysts
- Review and analyze billing processes and procedures to identify improvements and implement solutions
- Collaborate with various departments for order fulfillment, including preparing, issuing, and sending invoices
- Monitor billing accuracy, reconcile invoices, resolve discrepancies, and maintain detailed records and deadlines
Feb 2011 - Jul 2011
6 monthsCasablanca, Morocco
Owner, Manager
Lameltec
- Coordinate efforts for new collections, manage the online shop, optimize financial processes, and conduct market research
- Develop sales margins and business analysis requirements, perform quality assurance checks, and complete all reporting
- Establish and nurture partnerships and professional relationships to increase value
- Design and maintain all system processes, communicating key information to the product team
Sep 2008 - Dec 2010
2 years 4 monthsBerlin, Germany
Business Analyst, Billing Consultant (BSS)
Jamba/Foxmobile
- Manage WAP billing opportunities and monitor operators and aggregators
- Apply business analysis and requirement engineering methods for WAP billing API
- Moderate workshops with stakeholders (Sales, Marketing, Product Management, and Operations)
- Define WAP billing roadmap and specify functional design for API integration and frontends
- Supervise technical design and implementation of WAP billing projects
- Set up billing tools, invoicing, quoting and workflow management for WAP billing
Feb 2008 - Aug 2008
7 monthsRabat, Morocco
Billing Consultant (OSS)
Atos Origin Morocco
- Provide immediate support on pressing technical issues interfacing with Help Desk teams
- Coordinate critical disaster recovery procedures impacting data center operations
- Participate in integration, consolidation and future data center expansion discussions
- Deliver expertise across billing solutions, designing applications around BSCS and integrating initiatives
- Configure tariff and rate plans, perform development, testing, and coordination
- Manage production teams, reporting, invoicing and tool administration
Apr 2007 - Dec 2007
9 monthsBern, Switzerland
Billing Solution Architect, Billing Consultant (BSS)
Swisscom
- Migration, maintenance and design change specification for BSCS shared system
- Support architect and business team on BSCS system and integration architect for replacement billing solution
- Supervise overall architecture and communicate solutions between departments
- Research integration solutions and concepts, define interfaces, coordinate integrators
- Architect complete new BSCS platform solutions and create integration concepts
Nov 2004 - Apr 2007
2 years 6 monthsBerlin, Germany
Billing Platform Manager (OSS)
O2 Germany
- Manage demands for customers in billing (Arbor platform), fraud, CRM and EAI
- Manage issues from data center and optimize operational processes, configure products and services
- Provide level 1 and 2 support and coordinate inquiries for billing system, CRM, fraud, and EAI
- Perform troubleshooting, nose tracking, test engineering, and ensure problem-free enterprise
- Support and stabilize workflow for business customer range with emphasis on billing, CRM, fraud, and EAI
- Conduct quality control of new developments and collaborate with software development and specialist areas to test and realize solutions
Feb 1999 - Nov 2004
5 years 10 monthsNeu-Isenburg, Germany
Software Engineer (OSS)
LHS/SEMA/Schulmegergersemann
- Support, maintain, develop, test, migrate and integrate the BSCS billing systems online and rating modules
- Administer tools and interface between customer and firm liaising with various departments to attain customer satisfaction
- Coordinate projects and provide project management
- Assignment to Maroc Telecom migration project for six months
Summary
Technically-savvy business professional equipped with extensive experience and expertise across various domains.
Analytically driven individual proficient in billing (various billing systems), MBC Remedy, BMC Helix, access management, business telecommunications platforms, and coordination.
Innovative application development, programming & databases professional, highly familiar with application development and related technologies.
Excellent leader with strong customer service, communication, and writing skills.
Reliable team player dedicated to quality, satisfaction, and adaptability.
Languages
Arabic
NativeGerman
AdvancedEnglish
AdvancedFrench
AdvancedEducation
Oct 1988 - Jun 1990
Lorem ipsum dolor sit amet
DEUG · Physical Chemistry
Certifications & licenses
Certificate Of Oracle 9i, SQL, SQL-Performance And IT Projetct & Requirementmanager Optimization, Pl/Sql Development
Deutsche Gigabetz, Hamburg, Germany
Certificate Of Server-Client, Centura Builder
Deutsche Gigabetz, Hamburg, Germany
Itil Certificate
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