Recommended expert

Miloud El haddad

IT Project and Requirement Manager

Miloud El haddad
Sarreguemines, France

Experience

Mar 2023 - Present
2 years 11 months
Hamburg, Germany

IT Project and Requirement Manager

Deutsche Gigabetz

  • Independent implementation of billing runs for end customers
  • Coordination of technical and personnel interfaces to internal departments in the context of billing and claims processes
  • Participation in the development of new business and billing models
  • Project management in connection with billing issues
  • Ensuring the input data quality in billing and monitoring the data transport processes
  • Carrying out corrections in the event of data inconsistencies and developing methods for detecting errors
  • Assisting customer service with customer inquiries about invoices
May 2022 - Feb 2023
10 months
Karlsruhe, Germany

IT Business Consultant

IONOS

  • Creation of project concept and project plan
  • Prepare scope decisions
  • Manage requirements changes
  • Preparation of the migration in the cross-functional project team
  • Perform migration, monitoring, and data cleansing
  • Taking over the technical operation for the new system in our billing team
  • Incident and problem management
Sep 2021 - Mar 2022
7 months

Chairman

Association of Culture

Sep 2021 - Mar 2022
7 months
Munich, Germany

IT Business Consultant / BMC Business Analyst

Tech Mahindra

  • Prepare, moderate and rework requirements workshops, support gathering and refinement of requirements (epics, features, concrete user stories and exact acceptance criteria)
  • Collect, analyse and verify stakeholder requirements
  • Determine final requirements with relevant stakeholders (development, IT Security, DevOps)
  • Update JIRA flow packages and manage scope decisions and requirements changes
  • Collect all sign-offs for JIRA/flow packages and ensure SOx compliance when required
  • Conduct design walkthroughs and document results
  • Support end-to-end testing and early business demonstrations
  • Provide information to solve issues and support go/no-go decisions
  • Evaluate business processes and implement solutions to automate and modernize systems
  • Conduct meetings and presentations, perform requirements analysis, and document results
  • Manage projects, develop project plans, and monitor performance
Jul 2019 - Aug 2021
2 years 2 months
Munich, Germany

Business Analyst / Billing Analyst (BSS)

Telefonica

  • Formulate and define system scope and objectives for complex projects, facilitating communication between business leaders and IT
  • Consult with users and clients to solve complex system issues via evaluation of business processes and industry standards
  • Support system change processes from requirements through implementation
  • Determine system functional specifications and provide user and operational support
  • Identify and communicate risks and impacts, considering business and regulatory implications
  • Act as advisor or coach to junior analysts
  • Review and analyze billing processes to identify improvements and implement solutions
  • Collaborate with departments on order fulfillment, invoice preparation, and reconciliation
  • Ensure billing accuracy and resolve discrepancies through detailed communications with clients and departments
Feb 2011 - Jul 2019
8 years 6 months
Casablanca, Morocco

Owner / Manager

Lameltec

  • Coordinated new collection efforts, managed the online shop, optimized financial processes, and conducted market research
  • Developed sales margins and business analysis requirements, performed quality assurance checks, and completed all reporting
  • Established and nurtured partnerships and professional relationships to increase value
  • Designed and maintained all system processes, communicating key information to product teams
Sep 2008 - Dec 2010
2 years 4 months
Berlin, Germany

Business Analyst / Billing Consultant (BSS)

Jamba/Foxmobile

  • Managed WAP billing opportunities and monitored operators and aggregators
  • Applied business analysis and requirement engineering methods for WAP billing APIs
  • Moderated workshops with stakeholders (Sales, Marketing, Product Management, Operation)
  • Defined WAP billing roadmap and specified functional design for integration of WAP billing APIs and frontends
  • Supervised technical design and implementation of WAP billing projects
  • Set up billing tools, invoicing, quoting, and managed workflows
Feb 2008 - Aug 2008
7 months
Rabat, Morocco

Billing Consultant (OSS)

Atos Origin Morocco

  • Provided 24/7 support and coordinated critical disaster recovery procedures for data center operations
  • Participated in integration, consolidation, and data center expansion discussions
  • Designed billing applications around BSCS and configured tariff and rate plans
  • Managed production teams, reporting, invoicing, and tools administration
Apr 2007 - Dec 2007
9 months
Bern, Switzerland

Billing Solution Architect / Billing Consultant (BSS)

Swisscom

  • Led migration, maintenance, and design change specification for BSCS shared system
  • Supported architecture and business teams on billing solution integration
  • Researched integration solutions, defined interfaces, and coordinated integrators
  • Architected new BSCS platform solutions and created integration concepts
Nov 2004 - Apr 2007
2 years 6 months
Berlin, Germany

Billing Platform Manager (OSS)

O2 Germany

  • Managed demands in billing (Arbor Platform), fraud, CRM, and EAI
  • Handled all data center issues and optimized operational processes
  • Coordinated support levels 1 and 2 for billing system inquiries
  • Ensured stability of system components and supported business workflow
  • Performed quality control on new developments and conducted error analyses with SQL inquiries
  • Produced technical documentation and managed continuous improvement initiatives
Feb 1999 - Nov 2004
5 years 10 months
Neu-Isenburg, Germany

Software Engineer (OSS)

LHS/SEMA/Schulmegergerrsemann

  • Supported, maintained, developed, tested, migrated, and integrated BSCS (billing systems) online and rating modules
  • Administered tools and coordinated with customers and internal departments to ensure satisfaction
  • Managed project coordination and participated in a six-month migration project for Maroc Telecom

Summary

Technically-savvy business professional equipped with extensive experience and expertise across different domains. Analytics-driven individual proficient in billing, MBC Remedy, BMC Helix, access management, business telecommunications platforms and coordination, application development, programming and databases. Innovative worker highly familiar with application development and related technologies. Excellent leader with strong customer service, communication and writing abilities. Reliable team player dedicated to quality, satisfaction and adaptability.

Skills

  • Project Management
  • Telecommunications Platforms And Coordination
  • Application Development
  • Programming And Databases
  • Billing Systems, Crm, Eai, Sap, Bmc Remedy/helix
  • Analytics
  • Data Center
  • Customer Service
  • Communication
  • Leadership
  • Sql, Sql Performance And Optimization, Pl/sql Development
  • Server-client, Centura Builder
  • Software Validation
  • Sap
  • J2ee
  • Java
  • Abab
  • Itil
  • Ms Office, Visio, Ms Project, Uml
  • Outlook, Lotus Notes
  • Unix / Linux
  • Windows 10
  • Google Drive
  • Jira
  • Confluence
  • Access Management
  • Graphic Programs: Corel Draw, Print Shop Pro
  • Tools: Remedy, Clearcase, Clearquest, Testdirector, Cmvc, Eclipse
  • Tools Administration
  • Databases: Access 95–2016, Sql Windows, Oracle Xi
  • Internet And Web Design: Html, Php, Frontpage 95/98/2000
  • Programming Languages: C, C++, Java, J2ee, Gupta / Centura, Abab, Basic, Assembler, Turbo Pascal
  • Dab Tools: Toad Quest Software, Pl/sql Developer

Languages

Arabic
Native
German
Advanced
English
Advanced
French
Advanced

Education

Oct 1994 - Jun 1999
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Diploma in Engineering, University · Engineering

Oct 1988 - Jun 1990
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General University Studies Diploma (DEUG) · Physical Chemistry

Certifications & licenses

Certificate Of Oracle 9i, SQL, SQL-Performance And IT Projetct & RequirementManager Optimization, PL/SQL Development

DEUTSCHE GIGABETZ, HAMBURG, GERMANY

Certificate Of Server-Client, Centura Builder

DEUTSCHE GIGABETZ, HAMBURG, GERMANY

ITIL Certificate

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