Senior Software Engineer

Collaborating with business stakeholders, solution analysts, and engineers to design solutions and develop RPA based solutions and improve software and hardware interfaces. Managing team to ensure process development is as per timelines.

Design implementable technical solutions and build process automation using UiPath RPA platform, Win Automation. Mimic human actions to interact with desktop applications, websites, databases, office documents. Integrated third-party tools and components into applications. Used Jules, JET packages, Splunk, Kibana ABS.

Created Regression suite using Win Automation and UiPath Test suite for executing regression cases to check if updates don't hamper bot execution.

Worked on Python-Flask and SQL lite dB to create a small web app for Payments Team CIB in hackathon.

Processes built and delivered:

• MCBQ (Multi chargeback query): Automated 1047 cases/day, achieving 18 FTE efficiency gains with AHT of 655 seconds
• FHLMN-II Fraud hotline memo notes generation: Automated 34,000 cases/day, providing 18 FTE efficiency gains with AHT of 350 seconds
• Automated Reclamation Processing: Developed an attended bot, reducing AHT to 450 seconds
• Regulatory Cards collections accounts: Automated updates for 200 cases/day, resulting in 9 FTE efficiency gains with AHT of 497 seconds
• Self Service Closures: Handled 500 cases/day, improving efficiency by 9 FTE with AHT of 402 seconds
• ID Theft: Automated 1000 cases/day, providing 104 FTE efficiency gains with AHT of 600 seconds

Trained in MEAN & MERN stack along with selenium.

Reviewed project specifications and designed technology solutions that met or exceeded performance expectations using Blue Prism. Coordinated with other engineers to evaluate and improve software and hardware interfaces.

Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.

Participated in design team and planning meetings. Analyzed source code to identify functionality issues. Wrote clear, clean code for various projects.