Krutika Kotkar

Senior Software Engineer

Hyderabad, India

Experience

Jan 2021 - Present
3 years 4 months
Hyderabad, India

Senior Software Engineer

JP Morgan & Chase

Collaborating with business stakeholders, solution analysts, and engineers to design solutions and develop RPA based solutions and improve software and hardware interfaces. Managing team to ensure process development is as per timelines.

Design implementable technical solutions and build process automation using UiPath RPA platform, Win Automation. Mimic human actions to interact with desktop applications, websites, databases, office documents. Integrated third-party tools and components into applications. Used Jules, JET packages, Splunk, Kibana ABS.

Created Regression suite using Win Automation and UiPath Test suite for executing regression cases to check if updates don't hamper bot execution.

Worked on Python-Flask and SQL lite dB to create a small web app for Payments Team CIB in hackathon.

Processes built and delivered:

  • MCBQ (Multi chargeback query): Automated 1047 cases/day, achieving 18 FTE efficiency gains with AHT of 655 seconds
  • FHLMN-II Fraud hotline memo notes generation: Automated 34,000 cases/day, providing 18 FTE efficiency gains with AHT of 350 seconds
  • Automated Reclamation Processing: Developed an attended bot, reducing AHT to 450 seconds
  • Regulatory Cards collections accounts: Automated updates for 200 cases/day, resulting in 9 FTE efficiency gains with AHT of 497 seconds
  • Self Service Closures: Handled 500 cases/day, improving efficiency by 9 FTE with AHT of 402 seconds
  • ID Theft: Automated 1000 cases/day, providing 104 FTE efficiency gains with AHT of 600 seconds
Aug 2019 - Dec 2021
2 years 5 months
India

Senior Software Engineer

Mastek Ltd

Trained and mentored junior developers and engineers, teaching skills in UiPath and working to improve overall team performance. Explored Intelligent Automation using Document Understanding, OCRs.

Worked with project managers and customers to resolve technical issues. Documented applications developed by the team.

Worked on Proof of concepts, developing end to end automated solutions. Created estimates and test plans for RPA process.

Understood business requirements and translated them into technical requirements. Managed multiple projects through different stages, evolving requirements and conditions. Worked on comparing different automation tools like Automation Anywhere, Blue prism and UiPath. Explored Microsoft PowerApps and built a small application.

Jul 2017 - Aug 2019
2 years 2 months
India

Software Engineer

L&T Information & Technology

Trained in MEAN & MERN stack along with selenium.

Reviewed project specifications and designed technology solutions that met or exceeded performance expectations using Blue Prism. Coordinated with other engineers to evaluate and improve software and hardware interfaces.

Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.

Participated in design team and planning meetings. Analyzed source code to identify functionality issues. Wrote clear, clean code for various projects.

Summary

Proficient in end-to-end RPA solution design and implementation using UiPath, Blue Prism, and WinAutomation. Expertise in integrating AI, ML, and advanced technologies for process automation and digital transformation. A skilled leader in guiding cross-functional teams and delivering high-impact automation solutions. Passionate about continuous improvement, process optimization, and driving operational efficiencies.

Languages

English
Native

Education

Oct 2014 - Jun 2017

KJ Somaiya

Bachelors In Computer Engineering · Computer Engineering · Mumbai, India

Oct 2011 - Jun 2014

Vivekananda Education Society Polytechnic

Diploma In Computer Engineering · Computer Engineering · Mumbai, India

Certifications & licenses

UiPath- SAIAv1

UiPath

UiPath-ASAPv1

UiPath

AWS Cloud Practitioner

AWS

UiARD

UiPath

Blueprism

Blue Prism