Jakob Faktorovitch
Core Team Member
Experience
Core Team Member
Jafa Consulting
- SME for operational processes, contract negotiation and product design for the implementation of a SaaS contact center solution & carrier services
- Definition of several operational processes, organizational setup, ITSM application integrations, creation of contract schedules and advising contract negotiation
- Scrum Master with agile tooling (processes & automation)
- Commercial manager to create business cases and closing the sales process
- Increasing impact, trusted relationship, and key team member within a short time
Digital & Strategy, Key Account Management Global, Manager
BearingPoint GmbH
- Company-wide point of contact for ServiceNow topics and responsible for ServiceNow projects to re-design IT Change Management, improve CMDB and guidance to transition to new Common Service Data Model for the implementation of the Technology Portfolio Management module in ServiceNow
- Co-Lead for the selection and implementation of a cloud-based Infrastructure Monitoring solution for an internal Shared Service Provider
- Project manager including quality assurance for projects in IT security, IT portfolio management, data center assessment and test management
- Responsibility for key account management and continuous sales activities with existing and new clients from sales as well as technical perspective
- Led about 12 proposals (highest volume about 5 Mio. €) and part of most key account proposals to ensure professional quality
- Designed and improved service offering to increase operational efficiency by analyzing non-standard activities in operations business
- Led a team of five employees including goal setting and regular coaching
- Achieved a revenue growth of 50% for the key account in 2020
- Highest sales and managed revenue in peer group of about 1.3 Mio. € (2020)
Technology Transformation, Manager
Ernst & Young GmbH
- Responsible for IT topics with regards to Global Business Services (GBS) projects and ServiceNow managing a revenue of 1.1 Mio. €
- IT workstream lead for GBS strategy, assessment, and implementation
- Established an IT security framework for provider management (ISO 27001)
- Defined IT strategy including measures for an IT provider
- Professional responsibility for several proposals, Technology Transformation department representative and IT SME in the global GBS community
- Coordinated recruiting topics and activities in the Technology Transformation department including about 14 new hires
- Drove the ServiceNow partnership and definition of a service offering in GSA
- Established a transition and business case tool to decrease 60-70% effort in regular monitoring, budgeting, and planning
- Managed a revenue/project volume of 1.1 Mio. €
- Core team member of a successful proposal with a volume of >3 Mio. €
IT Transformation, Senior Consultant
Allianz Technology SE
- Led transformation management and contract management
- Co-Lead in the Technical Migration Office of a large transformation program to consolidate global data centers into three central hubs globally
- Responsible for quality management process optimization
- Led internal service contracting including negotiations with top management
- Advised several RfP processes for the sourcing of standard application services
- Implemented a central server decommissioning process & reporting
- Interim manager for the setup of contract process and framework
IT Consulting, Senior Consultant
KPMG AG
- Responsible for PMO and Transition & Transformation (T&T) workstream in a large program, leading the IT audit and consolidating GRC portfolio catalogue for outsourcing governance & integration
- Defined and documented provider contract schedules for the T&T and governance & integration as well as PMO
- Led a very complex and large IT audit
- Co-Lead and responsible for the T&T workstream within two months by quick learning and managing senior project teams
- Successfully managed the IT audit in a very efficient way with minimum 50% less resources and established new approaches for future IT audits
Summary
A solution focused, well versed IT expert and knowledgeable Leader combining strong expertise in acting from a Business as well as from an IT perspective. Highly experienced in understanding and transforming customer needs (external and internal) within complex programs. Acting with very high level of integrity and recognized for being both reactive to challenges and proactive in establishing practical and pragmatic, customer focused solutions as well as approaches. Strong expertise in IT programs, IT strategy and IT operations delivering complex and challenging initiatives using agile or waterfall methodology by leveraging the right technical tools to ensure successful delivery.
Strong and success-oriented team player with dedicated “hands on” mentality and the ability to motivate and lead teams even in challenging situations to enable them reaching and exceeding envisioned targets.
Strong ability to interact and manage with senior executive stakeholder. Excellent communication and negotiation skills in oral and written communication.
11+ years’ experience in consulting of large and medium-sized companies in the IT environment related to Program Management, Sourcing, ITSM, Operations and Infrastructure (Insurance, Automotive, Energy, Industrial Engineering, Government & Public Services).
9+ years’ experience working globally with customers and stakeholders in financial services industry (e.g., EMEA, NA, APAC, LATAM).
Skills
Transition & Transformation
Itsm / Cmdb (Incl. Snow)
Sourcing & Outsourcing Advisory
Global Business Services
(Agile) Program- & Project-management
Agile Methodologies & Agile Tooling Incl. Automation
It Governance, Risk & Compliance And Cyber Security
Contract Management, Operations, Contract & Commercials, Migration Consulting
Negotiation & Assessment
Process Optimization
Leadership And Coaching
Excellent Communication & Presentation Skills
Engagement Management
Key Account Management
Jira
Confluence
Ms Office
Vba
Power Automate
Java
C
Sql
Powerbi
Tableau
Ms Access
Insurance
Automotive
Energy
Industrial Engineering
Government & Public Services
Languages
Education
Technical University
Master of Science, Technology Management · Technology Management · Munich, Germany
Technical University
Bachelor of Science, Technology Management · Technology Management · Munich, Germany
Certifications & licenses
ITIL4 (Certified Information Systems Auditor)
ERNST & YOUNG GMBH GERMANY - MUNICH
ITIL V3 Foundation
Professional Scrum Master I
ServiceNow (Certified System Technology Transformation, Manager Administrator)
Blue Belt Certification
COBIT 5 Foundation
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