Jakob Faktorovitch
Digital & Strategy Consulting
Experience
Feb 2022 - Present
3 years 5 months Zufikon, Switzerland
Digital & Strategy Consulting
Jafa Consulting
- Operations, Contract & Commercials, Migration Consulting.
- Core Team Member for a global leading German insurance company.
- SME for operational processes, contract negotiation and product design for the implementation of a SaaS contact center solution & carrier services.
- Definition of several operational processes, organizational setup, ITSM application integrations, creation of contract schedules and advising contract negotiation.
- Scrum Master with agile tooling (processes & automation).
- Commercial manager to create business cases and closing the sales process.
- Increasing impact, trusted relationship, and key team member within a short time.
Nov 2019 - Dec 2021
2 years 2 months Munich, Germany
Digital & Strategy, Key Account Management Global, Manager
BearingPoint GmbH Germany
- Core Team Member in a Global Key Account for a global leading German insurance company with managed revenue of 1,3 Mio. €.
- Company-wide point of contact for ServiceNow topics and responsible for ServiceNow projects to re-design IT Change Management, improve CMDB and guidance to transition to new Common Service Data Model for the implementation of the Technology Portfolio Management module in ServiceNow.
- Co-Lead for the selection and implementation of a cloud-based Infrastructure Monitoring solution for an internal Shared Service Provider.
- Project Manager including quality assurance for projects in IT Security, IT Portfolio Management, Data Center Assessment and Test Management.
- Responsibility for Key Account Management and continuous sales activities with existing and new clients from sales as well as technical perspective.
- Leading about 12 proposals (highest volume about 5 Mio. €) and part of most Key Account proposals with the aim to ensure professional quality.
- Design and improvement of service offering to increase operational efficiency by analyzing non-standard activities in operations business.
- Leading a team of five employees including goal setting and regular coaching.
- Achieving a revenue growth of 50% for the Key Account in 2020.
- Highest sales and managed revenue in peer group of about 1.3 Mio. € (2020).
Oct 2017 - Nov 2019
2 years 2 months Munich, Germany
Technology Transformation, Manager
Ernst & Young GmbH Germany
- Responsible for IT topics with regards to Global Business Services (GBS) projects and ServiceNow managing a revenue of 1.1 Mio. €.
- IT Workstream Lead for GBS strategy, assessment, and implementation.
- Establishment of an IT security framework for provider management (ISO 27001).
- Definition of IT strategy incl. measures for an IT provider.
- Professional responsibility for several proposal, Technology Transformation department representative and IT SME in the global GBS community.
- Centrally driving and coordinating recruiting topics and activities in the Technology Transformation department including about 14 new hires.
- Driving the ServiceNow Partnership and definition of a Service Offering in GSA.
- Establishment of a transition and business case tool to decrease 60-70% effort in regular monitoring, budgeting, and planning (most successful workstream).
- Managing a revenue / project volume of 1.1 Mio. €.
- Core team member of a successful proposal with a volume of >3 Mio. €.
Dec 2015 - Sep 2017
1 year 10 months Munich, Germany
IT Transformation, Senior Consultant
Allianz Technology SE
- Leading Transformation Management and Contract Management.
- Co-Lead in the Technical Migration Office of a large Transformation Program to consolidate global data centers into 3 central hubs globally.
- Responsible for Quality Management process optimization.
- Lead the internal service contracting including negotiations with top management.
- Advising several RfP processes for the sourcing of standard application services.
- Implementation of a central server decommissioning process & reporting.
- Interims Manager for the setup of contract process and framework.
Dec 2012 - Mar 2015
2 years 4 months Munich, Germany
IT Consulting, Senior Consultant
KPMG AG Germany
- Responsible for PMO and Transition & Transformation (T&T) workstream in a large program, leading the IT Audit and consolidating GRC portfolio catalogue for outsourcing.
- Definition and documentation of the provider contract schedules for the T&T and Governance & Integration as well as PMO in a highly senior Program.
- Leading a very complex and large IT-Audit.
- Co-Lead and responsible for the T&T workstream within 2 months by quick learning and ability to manage senior project teams.
- Successfully managing the IT Audit in a very efficient way with minimum 50% less resources and new approaches for future IT Audits established.
Summary
A solution focused, well versed IT expert and knowledgeable Leader combining strong expertise in acting from a Business as well as from an IT perspective. Highly experienced in understanding and transforming customer needs (external and internal) within complex programs. Acting with very high level of integrity and recognized for being both reactive to challenges and proactive in establishing practical and pragmatic, costumer focused solutions as well as approaches. Strong expertise in IT programs, IT strategy and Digital & Strategy Consulting, IT operations delivering complex and challenging initiatives using agile or waterfall methodology by leveraging the right technical tools to ensure successful delivery. Strong and success-oriented team player with dedicated “hands on” mentality and the ability to motivate and lead teams even in challenging situations to enable them reaching and exceeding envisioned targets.
Strong ability to interact and manage with senior executive stakeholder. Excellent communication and negotiation skills in oral and written communication.
Languages
German
Native
Russian
Native
English
Advanced
Italian
Elementary
Education
Technical University Munich
Master of Science · Technology Management · Munich, Germany
Technical University Munich
Bachelor of Science · Technology Management · Munich, Germany
Certifications & licenses
ITIL4 (Certified Information Systems Auditor)
ITIL v3 Foundation
Professional Scrum Master I
ServiceNow (Certified System Administrator)
Blue Belt Certification
COBIT 5 Foundation
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