Jacqueline Schultz
Operations Manager DACH
Experience
Freelance/Consulting in Operations/Logistics
- Supporting stealth-mode start-ups in operations and logistics
Operations Manager DACH
Seven Senders GmbH
Operational management of shipping service providers: ensuring smooth processes daily, selecting and onboarding new partners, technical integration of partners and customers, production site visits
Process optimization projects: optimized the customer return process in Austria (−1 PAL missing/week, PAL density: 90%), set up the re-labeling process in Austria (time gain +1 day)
Quarterly business review meetings (including management board)
Contract drafting and negotiation
Annual price negotiations with partners
Launched a new region: Nordics
Onboarding new team members
Definition of KPIs
Team Lead On-Road Management
Amazon Logistics
Selection, implementation, and management of external service providers (courier, express, and parcel providers): onboarding/offboarding, training drivers and dispatchers
KPI-based analyses, root cause finding, and defining optimization measures
Route and volume planning
Team leadership
Project management: internal Lean Management training, internal Six Sigma training, implementation of Kaizen projects
Key achievement: improved courier surveys leading to 3% fewer refunds (avg. cost: €35/refund)
Chef de Rang
Neumanns Weinbar und Bistro St. Georg
- Managed and guided the service team as Chef de Rang
Event Manager
Fideles Eventservice Hamburg OHG
- Led service teams at events and banquet functions, e.g., for Steigenberger Hotel, Side Hotel, Tarantella
Senior Business Administrator (Staff)
Deutsche Post DHL Group
- Operational real estate officer: coordinating external service orders, overseeing existing properties
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Transportation (5.5 years), Professional Services (5 years), and Tourism (1 year).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Operations (9.5 years), Logistics (7.5 years), Project Management (2.5 years), Procurement (2 years), and Supply Chain Management (2 years).
Skills
- Driver's License Class B
- Ms Office – Very Good Knowledge
- Sap – Very Good Knowledge
Languages
Education
Institute for Learning Systems (ILS)
Certified Business Economist (Bachelor Professional), Logistics · Hamburg, Germany
Vocational School for Office and Personnel Management Hamburg-Bergedorf
Dual vocational training as an Office Management Clerk · Office Management · Hamburg, Germany
Sophie-Scholl-Gymnasium
Advanced technical college entrance qualification, Social Sciences (Economics/Politics/Geography) · Itzehoe, Germany
Certifications & licenses
Driver's license class B
Profile
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