Jacqueline S.
Consulting for Operations/Logistics
Experience
Apr 2021 - Present
4 years 9 monthsConsulting for Operations/Logistics
Freelance
- Supported stealth mode start-ups in operations and logistics
Feb 2021 - Mar 2023
2 years 2 monthsBerlin, Germany
Operations Manager DACH
Seven Senders GmbH
- Operational management of Austria and Switzerland (cross-border)
- Operational support for shipping service providers
- Daily assurance of smooth processes
- Selection and onboarding of new partners
- Communication/technical integration of partners and clients
- Production inspections
- Process optimization projects
- Key achievements: optimized the customer return process in Austria / -1 pallet missing per week (pallet accuracy: 90%)
- Set up a relabeling process in Austria (time gain of 1 day)
- Quarterly business review meetings (incl. Managing Directors)
- Contract creation/negotiation
- Annual price negotiations with partners
- Launched new region: Nordics
- Onboarding of new team members
- Defining KPIs
Aug 2018 - Jan 2021
2 years 6 monthsHamburg, Germany
Team lead On-Road Management
Amazon Logistics
- Quality Lead Northern Germany
- Selection/implementation/management of external service providers (courier, express and parcel)
- Onboarding/offboarding
- Training for drivers and dispatchers
- KPI-based analyses/root-cause finding and defining measures for optimization
- Route and volume planning
- Team leadership
- Project management
- Internal Lean Management training
- Internal Six Sigma training
- Implementation of Kaizen projects
- Key achievement: delivery surveys became more efficient and led to 3% fewer refunds (avg. cost: €35/refund)
May 2018 - Jul 2018
3 monthsHamburg, Germany
Head waiter
Neumanns Weinbar und Bistro St. Georg
- Head waiter including team guidance
Apr 2017 - Apr 2018
1 year 1 monthHamburg, Germany
Event management
Fideles Eventservice Hamburg OHG
- Managed service teams at events and banquets (e.g. for Steigenberger Hotel, Side Hotel, Tarantella)
Jul 2016 - Mar 2017
9 monthsHamburg, Germany
Senior commercial specialist (staff)
Deutsche Post DHL Group
- Operational real estate officer
- Order management of external services
- Management of existing properties
Summary
- Process control/optimization
- Data analysis
- Reviews
- Project management
- Trainings
Languages
German
NativeEnglish
AdvancedFrench
IntermediateSpanish
ElementaryEducation
Apr 2020 - Apr 2023
Institut für Lernsysteme (ILS)
Certified Business Economist · Logistics · Hamburg, Germany
Aug 2014 - Jun 2016
Berufliche Schule für Büro- und Personalmanagement Hamburg-Bergedorf
Office Management Clerk · Hamburg, Germany
Aug 2006 - Jul 2014
Sophie-Scholl-Gymnasium
Advanced technical college entrance qualification · Itzehoe, Germany
Certifications & licenses
Class B driver's license
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