Jacqueline Schultz

Consulting for Operations/Logistics

Hamburg, Germany
Experience
Apr 2021 - Present
4 years 4 months

Consulting for Operations/Logistics

Freelance

  • Supported stealth mode start-ups in operations and logistics
Feb 2021 - Mar 2023
2 years 2 months
Berlin, Germany

Operations Manager DACH

Seven Senders GmbH

  • Operational management of Austria and Switzerland (cross-border)
  • Operational support for shipping service providers
  • Daily assurance of smooth processes
  • Selection and onboarding of new partners
  • Communication/technical integration of partners and clients
  • Production inspections
  • Process optimization projects
  • Key achievements: optimized the customer return process in Austria / -1 pallet missing per week (pallet accuracy: 90%)
  • Set up a relabeling process in Austria (time gain of 1 day)
  • Quarterly business review meetings (incl. Managing Directors)
  • Contract creation/negotiation
  • Annual price negotiations with partners
  • Launched new region: Nordics
  • Onboarding of new team members
  • Defining KPIs
Aug 2018 - Jan 2021
2 years 6 months
Hamburg, Germany

Team lead On-Road Management

Amazon Logistics

  • Quality Lead Northern Germany
  • Selection/implementation/management of external service providers (courier, express and parcel)
  • Onboarding/offboarding
  • Training for drivers and dispatchers
  • KPI-based analyses/root-cause finding and defining measures for optimization
  • Route and volume planning
  • Team leadership
  • Project management
  • Internal Lean Management training
  • Internal Six Sigma training
  • Implementation of Kaizen projects
  • Key achievement: delivery surveys became more efficient and led to 3% fewer refunds (avg. cost: €35/refund)
May 2018 - Jul 2018
3 months
Hamburg, Germany

Head waiter

Neumanns Weinbar und Bistro St. Georg

  • Head waiter including team guidance
Apr 2017 - Apr 2018
1 year 1 month
Hamburg, Germany

Event management

Fideles Eventservice Hamburg OHG

  • Managed service teams at events and banquets (e.g. for Steigenberger Hotel, Side Hotel, Tarantella)
Jul 2016 - Mar 2017
9 months
Hamburg, Germany

Senior commercial specialist (staff)

Deutsche Post DHL Group

  • Operational real estate officer
  • Order management of external services
  • Management of existing properties
Summary
  • Process control/optimization
  • Data analysis
  • Reviews
  • Project management
  • Trainings
Languages
German
Native
English
Advanced
French
Intermediate
Spanish
Elementary
Education
Apr 2020 - Apr 2023

Institut für Lernsysteme (ILS)

Certified Business Economist · Logistics · Hamburg, Germany

Aug 2014 - Jun 2016

Berufliche Schule für Büro- und Personalmanagement Hamburg-Bergedorf

Office Management Clerk · Hamburg, Germany

Aug 2006 - Jul 2014

Sophie-Scholl-Gymnasium

Advanced technical college entrance qualification · Itzehoe, Germany

Certifications & licenses

Class B driver's license

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