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Jacqueline Schultz
Consulting for Operations/Logistics
Hamburg, Germany
Summary
Experience
Education
Certifications
Languages
Experience
Apr 2021 - Present
4 years 4 months
Consulting for Operations/Logistics
Freelance
Supported stealth mode start-ups in operations and logistics
Feb 2021 - Mar 2023
2 years 2 months
Berlin, Germany
Operations Manager DACH
Seven Senders GmbH
Operational management of Austria and Switzerland (cross-border)
Operational support for shipping service providers
Daily assurance of smooth processes
Selection and onboarding of new partners
Communication/technical integration of partners and clients
Production inspections
Process optimization projects
Key achievements: optimized the customer return process in Austria / -1 pallet missing per week (pallet accuracy: 90%)
Set up a relabeling process in Austria (time gain of 1 day)
Quarterly business review meetings (incl. Managing Directors)
Contract creation/negotiation
Annual price negotiations with partners
Launched new region: Nordics
Onboarding of new team members
Defining KPIs
Aug 2018 - Jan 2021
2 years 6 months
Hamburg, Germany
Team lead On-Road Management
Amazon Logistics
Quality Lead Northern Germany
Selection/implementation/management of external service providers (courier, express and parcel)
Onboarding/offboarding
Training for drivers and dispatchers
KPI-based analyses/root-cause finding and defining measures for optimization
Route and volume planning
Team leadership
Project management
Internal Lean Management training
Internal Six Sigma training
Implementation of Kaizen projects
Key achievement: delivery surveys became more efficient and led to 3% fewer refunds (avg. cost: €35/refund)
May 2018 - Jul 2018
3 months
Hamburg, Germany
Head waiter
Neumanns Weinbar und Bistro St. Georg
Head waiter including team guidance
Apr 2017 - Apr 2018
1 year 1 month
Hamburg, Germany
Event management
Fideles Eventservice Hamburg OHG
Managed service teams at events and banquets (e.g. for Steigenberger Hotel, Side Hotel, Tarantella)
Jul 2016 - Mar 2017
9 months
Hamburg, Germany
Senior commercial specialist (staff)
Deutsche Post DHL Group
Operational real estate officer
Order management of external services
Management of existing properties
Summary
Process control/optimization
Data analysis
Reviews
Project management
Trainings
Languages
German
Native
English
Advanced
French
Intermediate
Spanish
Elementary
Education
Apr 2020 - Apr 2023
Institut für Lernsysteme (ILS)
Certified Business Economist · Logistics · Hamburg, Germany
Aug 2014 - Jun 2016
Berufliche Schule für Büro- und Personalmanagement Hamburg-Bergedorf
Office Management Clerk · Hamburg, Germany
Aug 2006 - Jul 2014
Sophie-Scholl-Gymnasium
Advanced technical college entrance qualification · Itzehoe, Germany
Certifications & licenses
Class B driver's license
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