Houssam M.
Product Manager
Experience
Jan 2022 - Present
3 years 10 monthsProduct Manager
STeP
- Delivered ERP, fintech, organization management portals, and automated financial reports that integrated with Oracle and SAP, with clients in the EU and UAE such as Lundano, SevenSeas and MCN-IPG.
- Regularly traveled to meet clients, aligning on project requirements, scope, and objectives, which improved project alignment and client satisfaction.
- Reduced post-launch issues and decreased client support tickets by 20% through thorough software requirements reviews, test scenario preparation, and usability testing.
- Achieved on-time delivery for 90% of projects by assigning tasks, tracking progress, and ensuring seamless coordination across cross functional teams.
- Provided stakeholders with comprehensive software testing reports.
- Ensured that clients’ needs were consistently met throughout the project lifecycle.
- Developed and wrote user stories for project management and accounting software platforms resulting in a 25% increase in development accuracy and faster feature delivery.
- Collaborated closely with the development team to ensure that the user stories were accurate and achievable.
- Created wireframes and prototypes using Balsamiq to validate user stories with stakeholders, ensuring early feedback and reducing design iterations.
Jan 2016 - Dec 2022
7 yearsProject Manager
Dataflow International
- Led the success of three major projects with Pearson, McGraw Hill, and Cambridge for the UAE, KSA and Qatar ministries of education by planning, time estimation, and dealing with conflicting priorities, saving a $13M project from failure and securing a five-year relationship with the client.
- Proactively planned and executed a remote work transition during the COVID-19 pandemic, ensuring uninterrupted project progress and maintaining team productivity through effective communication and resource management.
- Managed and mentored three teams of 14 designers, assigned daily tasks, and ensured that production processes were followed, resulting in a 30% increase in team efficiency.
- Developed the hiring criteria and interview process for the design team and hired 20 designers.
- Coordinated activities between different departments (translation, design, QA, and software developers) to ensure high-quality project delivery on time, improving cross-departmental collaboration.
- Optimized resource allocation by aligning team size and skill sets with project demands.
- Analyzed and improved business processes to optimize and meet projects’ quality standards.
- Created and maintained comprehensive project documentation, ensuring clarity and consistency across teams.
- Developed and delivered training as required, enhancing team skillsets and increasing overall team performance.
Jan 2015 - Dec 2016
2 yearsLead Designer
Mirodec
- Created designs and generated concepts for projects in Europe and the Arab world, including for Schindler Switzerland, Acid KSA, and Oger France.
- Managed the execution and completion of the defined project plan through effectively coordinating people and resources.
- Closely managed customer relationships and ensured their satisfaction.
- Followed up with a three-year-abandoned error in a machine and saved $12,000 annually.
- Ended malpractices which saved wasted expenses.
- Redesigned a lost database for three major foreign projects, negotiated and successfully convinced the prominent customer to adopt the new scheme.
Jan 2011 - Dec 2015
5 yearsGraphic Designer
The Daily Star
- Saved time by implementing automated Photoshop scripts.
- Took part in daily editorial meetings and set time-scale work with co-workers.
- Consistently met deadlines and received management and supervision heads’ recommendations for taking initiatives to improve work pace and quality.
Summary
Product Manager with 6+ years of experience leading cross-functional teams and managing client relationships across the EU and Arab Gulf. Proven success in fintech, eLearning, and enterprise software, delivering high-impact results under tight deadlines in fast-paced environments. Skilled in team coordination, stakeholder alignment, and end-to-end project delivery. Recognized for strong leadership, building relationships quickly, executing efficiently, and fostering collaboration. Adaptable and calm under pressure, with a consistent record of achieving project goals.
Languages
Arabic
NativeEnglish
AdvancedGerman
IntermediateEducation
Lebanese International University
MBA, emphasis on management · Lebanon
Lebanese International University
BS · Graphic Design · Lebanon
Certifications & licenses
Project Management Professional (PMP)®
Project Management Institute (PMI)
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