Heidi Y.
Search Relevance Rater
Experience
Jul 2025 - Present
5 monthsSearch Relevance Rater
Innodata, Inc.
- Evaluate the relevance of mobile apps and video content such as movies, TV shows, and genres to user queries
- Correctly identify the type of query (e.g., app navigational, functional, developer navigational, or video-related)
Jul 2025 - Present
5 monthsQA (Independent Contractor)
MoneyHero Group
- Conduct quality assurance for digital financial tools and content
- Review materials for accuracy, user relevance, and compliance
- Support short-term project deliverables in a fast-paced remote environment involving team members from Malaysia and Russia
Sep 2024 - Present
1 year 3 monthsAI Trainer
Outlier
- Evaluate and rank AI-generated responses
- Craft and refine prompts that help AI systems better understand human intent and context
- Review AI workflows to identify areas for improvement in content generation
- Conduct research and fact-checking to ensure AI outputs maintain high standards of accuracy
- Assess the factuality, relevance, and coherence of AI-generated content
Apr 2024 - Jan 2025
10 monthsTranscriber
Productive Playhouse Inc.
May 2020 - Aug 2022
2 years 4 monthsHong Kong
Test Coordinator
The Hongkong and Shanghai Banking Corporation Limited (HSBC)
- Led the transformation and innovation team overseeing digital banking platforms with over 3 million users
- Directed testing task progress, identifying potential issues such as resource constraints and downtime, and providing solutions for forward planning
- Facilitated regular stakeholder meetings to align product delivery with business needs and customer requirements
- Mentored and led a diverse team of internal and external testing members across Hong Kong and Mainland China, establishing best practices and enhancing team performance
- Preempted and resolved potential issues that may impact future delivery, such as resource constraints, downtime, and late delivery
- Built trusting relationships with stakeholders by consistently meeting their needs and demonstrating domain knowledge
- Ensured effective tests covered requirements and customer behavior to catch defects before reaching live environments, including writing test scripts from requirements and inputting into BDD tests
- Served as SME for other testers, establishing and maintaining good communication and relationships as a representative of the Quality Assurance discipline
- Adopted and used testing standards and processes, chairing or attending project update meetings, delivering updates, and escalating known issues
Jul 2018 - Apr 2020
1 year 10 monthsHong Kong
Senior QA Engineer
Wistron Information Technology Limited
- Managed functional and localization testing across multiple OS releases and second-party apps, ensuring high-quality deliverables
- Performed manual localization testing on software, print documents, help, and hardware, identifying linguistic and international functionality issues
- Reported issues found, provided pertinent information, and followed solutions to their conclusion
- Compiled comprehensive summary reports for QA cycles, contributing to continuous improvement in testing processes
- Identified areas of improvement in existing tools and processes and addressed those issues with innovative solutions
- Worked cross-functionally with international software quality centers, engineering teams, translators, and project managers
- Collaborated with numerous stakeholders on concurrent projects, demonstrating the ability to work independently and proactively
- Developed and implemented training programs for new hires, significantly improving team competency and performance
May 2018 - Jul 2022
4 years 3 monthsTranscriber
Epiq Global
- Provided transcription services for various types of government documents including police statements, ensuring accuracy and confidentiality
- Delivered live transcription services for conferences and counseling sessions held at venues such as the Competition Commission and Commission of Inquiry, demonstrating exceptional listening and typing skills
Feb 2017 - Feb 2018
1 year 1 monthHong Kong
On-siteOn-site Supervisor
Wistron Information Technology Limited
- Oversaw daily operations of a 40+ member Asia Pacific QA team, serving as the primary liaison between Taipei HQ and the Hong Kong office
- Maintained effective communication with the customer point of contact, human resources staff, and contract manager
- Assigned work and monitored performance within shifts or sites to ensure all contract requirements were met, policies and procedures were adhered to, and all objectives were achieved
- Ensured that all employees were trained in proper techniques for efficient, safe, and quality performance of their jobs
- Developed and implemented training programs for new hires, significantly improving team competency and performance
Dec 2014 - Jan 2017
2 years 2 monthsHong Kong
Siri QA Tester
Wistron Information Technology Limited
- Provided linguistic testing services for Siri, ensuring accuracy and cultural relevance across various languages
- Ensured localized versions for target markets were free from critical errors and linguistically accurate, facilitating user comprehension of features and functions
- Conducted linguistic and localization testing to ensure software products were linguistically and culturally appropriate
- Collaborated with international software quality centers, engineering teams, and project managers to ensure high-quality deliverables
- Identified and reported issues, providing accurate information and suggested solutions contributing to continuous improvement
Summary
Versatile and adaptable QA Specialist with over 6 years of experience in quality assurance, team leadership, and digital transformation across banking, IT, and remote freelance sectors. Expertise in AI content evaluation, prompt engineering, and reinforcement learning from human feedback, combined with proven skills in software testing, localization, and transcription. Thrives in remote and nomadic work environments, having successfully managed freelance projects for global clients like Outlier (powered by Scale AI), Telus International, Welocalize, and short-term contracts with Moneyhero. Passionate about leveraging agile methodologies and innovative tools to deliver high-quality results, reduce defects, and enhance user experiences. Open to freelance, part-time, or full-time opportunities that support flexible, location-independent work and offer competitive packages.
Languages
Chinese
NativeEnglish
AdvancedEducation
Sep 2022 - Aug 2024
National Taipei University of Technology
Master in Information and Financial Management · Information and Financial Management · Taipei, Taiwan, Province of China · GPA: 3.6/4
Feb 2009 - Dec 2012
University of Queensland
Bachelor of Arts · Arts · Brisbane, Australia · GPA: 5.6/7
Feb 2008 - Dec 2009
IES Foundation Year
Standard Program · Brisbane, Australia
Certifications & licenses
Information Security Engineer Foundation Level
Industry Professional Assessment System (Taiwan)
ISO27001 Lead Auditor Course Certification
TCIC Global Certification Ltd
IEC 62443-3-2 Operation Technology Risk Management Certification
TCIC Global Certification Ltd
Agile Project Management
Coursera
Software Testing Foundation Level
International Software Testing Qualifications Board
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