Andrew L. - Service Manager - Testing

Kloten, Switzerland

Experience

Sep 2020 - Present

5 years 4 months

Service Manager - Testing

Takeda Pharmaceutical International AG

Managing the Testing services for the Global IT Testing Centre of Excellence (TCoE) team, which is responsible for managing and supporting the Product & Project Testing Workstreams on various Regional Projects, especially in Pharmacovigilance, Digital Supply Chain, Clinical Practice and R&D, etc.
Managing Client relationships, escalations and continuing to grow the project services globally, while also driving the testing efforts on Takeda’s AI, DevOps, Agile, and Digital projects.
Led the implementation of a Quality Management System (QMS), ensuring compliance with GCP, GMP, and Swiss and EU regulations, resulting in a huge improvement in audit readiness.
Overseeing projects for systems including ERP, EDGE, SAP ECC, SAP Transportation Management, S/4 HANA migration etc.
Led an AI/ML PoC for AI implementation.
Led a cross-functional team to ensure compliance with MDR, FDA regulatory guidelines and achieved successful project deliveries.
Led and managed change management and communication for TCoE, keeping the Takeda organisation informed of change communication and practices, including presentations to various stakeholders.
Ensuring TCoE outsource vendor resources adhere to regulatory, compliance and quality system standards and practices for GxP & non-GxP System Development Life Cycle (SDLC) including aSDLC and TCoE Global Standards.
Translated the product vision, strategy and requirements into backlog items, which were prioritised based on potential business impact and customer value.

Feb 2020 - Sep 2020

8 months

Head of Quality Management & Testing

Fides Treasury Services AG

Reported directly to the Chief Technology Officer (CTO).
Managed Testing, Quality, Release management, DR Concept, Technical Incident Management, etc.
Developed and managed strategies for testing and quality management of Swift messaging and various payment systems.
Ensured company compliance with financial regulations, policies, and procedures.
Responsible for Change Control Board (CCB) as the quality gate with Go / No-Go decisions on release deployment.

Apr 2018 - Apr 2019

1 year 1 month

Senior Test Manager

Zurich Insurance

Managed the testing for the migration from SAP BO/BI to a new web-based reporting solution.
Managed the testing of the data migration from North American CRM (Salesforce) to a new CRM application (Qlik) based in Switzerland.
Planned and coordinated the User Acceptance Testing (UAT) with business users/testers in multiple countries across continents.
Maintained testing in TFS.

Oct 2013 - Jan 2018

4 years 4 months

Project Manager

Credit Suisse via Wipro

Organized and planned entire testing activities for the program/project.
Managed planning, budget control and recruitment of resources.
Defined and implemented quality and testing strategies to optimise delivery schedules.
Managed various projects in areas including LECH, Tax, AEI, Financial Regulatory Reporting, Payments, IFRS 9, Credit Risk, exposure calculation, WealthManager, GAP analysis, Trading, Business transaction store, etc.
Led the testing for a wealth management project on the Temenos T24 platform.
Managed and mentored testers in both onsite and offshore locations.

Apr 2012 - Nov 2012

8 months

Validation & Verification Team Lead

Tecan Schweiz AG

Led V&V activities around SOP, CAPA, GMP, regulatory, and quality management.
Conducted computer system validation (CSV) and participated in Issue Review Board (IRB) meetings for CAPA review.
Led the team to ensure compliance with FDA regulatory guidelines.
Reviewed procedures and compliance for ISO 9001, ISO 13485, ISO 62304, and ISO 14971.
Reviewed and enhanced the Standard Operating Procedures (SOPs) as part of the SOP program.
Conducted risk assessment, 21 CFR Part 11 and Part 820 assessment, security assessment, and documented as per GAMP 5 guidelines.
Emphasized CSV, instrument/equipment validation, cleaning and process validation.

Sep 2009 - Nov 2011

2 years 3 months

Test Analyst

Sunrise Communications AG

Analyzed project scope and design specifications and created the respective test plans.
Coordinated test teams for large and small projects with onsite and offshore resources.
Coordinated user acceptance tests (UAT).
Conducted SAP project testing for Order, Transportation and Warehouse Management.

Validation and Verification Engineer

Roche Diagnostics AG

Ensured compliance to 21 CFR Part 11 and Part 820.
Coordinated and planned testing activities to ensure compliance with FDA regulatory guidelines and good practice guidance (GMP).
Performed computer system validation (CSV) for FDA compliance.

Summary

Experienced IT Professional with over 17 years of experience in various industries, with excellent communication skills

Skills

A Results-driven Professional With A Demonstrated History Of Working Across Diverse Industries, Including Pharma, Financial, And Biotech.
Leadership Expertise: Proven Ability To Lead Cross-functional Teams, Fostering Collaboration And Driving Project Success, Including Leading Highly Regulated Product Development Projects And An Ai/ml Poc.
Agile Methodologies: Extensive Experience Implementing Agile Practices, Resulting In Improved Project Delivery Times And Team Efficiency. Safe Certified.
Quality Assurance: Strong Background In Qa Processes, Ensuring High-quality Software Products Through Effective Testing Strategies.
Project Management: Skilled In Managing Multiple Projects Simultaneously, Aligning With Business Goals, Stakeholder Expectations, And Budgeting.
Product Management: Experience In Defining Product Vision And Roadmap, Prioritizing Features Based On Customer Feedback And Market Analysis.
Tools: Hp Alm, Sql, Pl-sql, Ai/ml
Applications: Ms Office, Sap, Sharepoint, Servicenow, Tosca, Enterprise Architect, Uml, Qtest, Jira/kanban
Development Environment: Vb, .Net, Unix, Linux, Oracle, Weblogic, C#, Java, Html, Xml, Python