Andrew L. - Service Manager - Testing

Kloten, Switzerland

Experience

Nov 2020 - Present

5 years 2 months

Test Manager for Global Testing CoE

Takeda Pharmaceuticals International AG

Managing the Testing services for the Global IT Testing Centre of Excellence (TCoE) team.
Overseeing daily operations globally, ensuring the quality, timeliness and effectiveness of deliverables.
Defined the quality strategy, including designing quality gates to improve deliveries.
Providing accurate status and budget information to customers and leadership teams.
Reviewing vendor contracts and negotiations.
Managing transformation projects end to end, including planning, execution and UAT with business users.
Led S/4 HANA migration testing.
Stakeholder management, including presentations and traveling to sites for workshops and capability showcases.
Driving continuous improvement and transformation initiatives to improve quality and cost across regions.
Managing TCoE client regional relationships and escalations; growing project services globally.
Driving testing efforts on AI, DevOps, Agile, and digital projects.
Leading regulatory, compliance and Quality Management System (QMS) standards and practices for GxP and non-GxP systems within the SDLC.
Overseeing projects for systems including ERP, EDGE, QDocs, Veeva, SAP ECC and S/4 HANA migration.

Feb 2020 - Oct 2020

9 months

Zürich, Switzerland

Head of Quality Management & Testing

Fides Treasury Services

Reported directly to the Chief Technology Officer (CTO). Led and managed the Testing and Quality Assurance team.
Served as Change Control Board (CCB) owner with go/no-go decisions on product release and deployment.
Managed testing, quality, release management, disaster recovery concept and technical incident management.
Defined and implemented strategies for quality and testing, transforming and optimizing processes across people, structures and tools.
Led daily stand-up meetings; prioritized and assigned tasks to testing experts.
Ensured company compliance with regulations, policies and procedures.
Developed disaster recovery concept and planned DR/BCM test runs.

Apr 2019 - Feb 2020

11 months

Switzerland

Consultant

TesterWork

Provided testing consultancy services on various products including AI and medical mobile devices.
Planned and coordinated end-to-end product testing activities.
Reviewed test cases to ensure effective coverage for product quality.
Defined product quality tollgates to ensure deliverables were met.
Liaised with stakeholders regarding testing activities and provided feedback.
Coordinated user acceptance testing with business users.
Organized training workshops for testers.

Apr 2018 - Mar 2019

1 year

Zürich, Switzerland

Senior Test Manager

Zurich Insurance

Managed all aspects of testing for the SAP migration from SAP BO/BI to Qlik’s new web-based reporting solution.
Managed testing of data flow from North American Salesforce CRM to a Swiss-based CRM application.
Planned and coordinated user acceptance testing with business users and testers across multiple countries.
Maintained testing artifacts in TFS.

Oct 2013 - Jan 2018

4 years 4 months

Project Manager

Credit Suisse via Wipro Technologies

Planned, controlled budget and recruited resources for testing programs and projects.
Organized and planned entire testing activities for programs and projects.
Conducted risk assessment reviews and recommended mitigation actions.
Reviewed use cases, user requirements, functional and business specification documents.
Managed various testing projects including LECH, Tax, AEI, Financial Regulatory Reporting, Payments, IFRS 9, Credit Risk, exposure calculation, WealthManager, GAP analysis and Trading.
Managed defect tracking through to resolution.
Monitored and oversaw UAT with business; defined regression tests.
Managed and mentored testers in onsite and offshore locations; organized team meetings and workshops.

Feb 2013 - Jun 2013

5 months

Rümlang, Switzerland

Lead Agile Tester

Kaba AG

Provided regular feedback on ongoing testing activities during daily scrums.
Defined and executed test cases from user stories.
Configured and set up test environments.
Provided go/no-go decisions for releases.

Apr 2012 - Nov 2012

8 months

Stäfa, Switzerland

Validation & Verification Team Lead

Tecan Schweiz AG

Led team and defined testing strategy.
Conducted document reviews with external partners.
Participated in issue review board meetings to ensure FDA compliance.
Reviewed CAPA and recommended actions.
Ensured regulatory compliance with policies and procedures.
Reviewed validation protocols (IQ, OQ, PQ) per specifications and requirements.
Reviewed procedures and compliance for ISO 9001, ISO 13485, ISO 62304 and ISO 14971 in a certified ISO environment.
Oversaw QA activities for medical device development under ISO 13485, managing QMS for design, manufacture, installation and servicing of SPE instruments and consumables.
Managed validation and QC of lots, including labelling via machine imaging and confirmation of shipping info.
Conducted risk assessments, 21 CFR Part 11 and Part 820 assessments, security assessments and documentation per GAMP 5.
Emphasized computer system validation, equipment validation, cleaning and process validation.

Sep 2009 - Nov 2011

2 years 3 months

Zürich, Switzerland

Test Analyst

Sunrise Communications AG

Analyzed project scope and design specifications; created test plans.
Coordinated and led test teams for large and small projects with onsite and offshore resources.
Coordinated user acceptance tests.
Identified risks during project test phases and proposed mitigation actions with project managers.
Analyzed issues and suggested corrective actions.

Jun 2007 - Mar 2009

1 year 10 months

Risch-Rotkreuz, Switzerland

Senior Validation & Verification Engineer

Roche Diagnostics AG

Coordinated and planned testing activities to ensure compliance with FDA regulatory guidelines and GMP.
Created and reviewed test cases based on requirements, specifications and developer inputs.
Performed computer system validation for FDA compliance (21 CFR Part 11 & Part 820).
Reviewed CAPA and recommended actions.
Participated in change and release meetings; identified customer issues and product enhancement opportunities.

Jun 2006 - Dec 2006

7 months

London, United Kingdom

Lead Test Analyst

Platform Home Loans

Served as lead tester for the Buy-to-Let mortgage applications system.

Oct 2005 - Mar 2006

6 months

United Kingdom

QA Tester

Alphameric Hospitality Ltd

Conducted end-to-end testing of ERP and EPOS applications for the hospitality industry, servicing clients including Starbucks, Costa, Laurel Pub Company and Yates’s.