Giovanna Q. - Quality Assurance Analyst

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Carrington, Brazil

Experience

Mar 2025 - Present

10 months

Remote

Quality Assurance Analyst

pitcrew.ai

Reviewed and validated alerts flagged by the Pitcrew AI dashboard, ensuring accuracy and relevance for client-facing systems.
Diagnosed edge cases, eliminated false positives, and performed image labeling validation to support high-quality AI training data.
Contributed insights to product improvement by identifying inefficiencies and proposing process enhancements.
Maintained strong attention to detail while managing repetitive review tasks with a continuous improvement mindset.
Ensured timely reviews in alignment with SLA requirements and communicated proactively with internal teams and clients.
Developed foundational skills in Level 1 customer support, including diagnosing system faults and logging tickets via HubSpot Service Desk.

Feb 2023 - Sep 2025

2 years 8 months

New York, United States

Remote

ADS Quality Rater

WeLocalize, inc

Evaluated and ensured the quality of digital advertisements based on company guidelines.
Processed over 2,000 annotations per week, contributing to a safer and more effective online user experience.

Jul 2022 - Present

3 years 6 months

Boca Raton, United States

Data Annotator

TrustScale (e2f, inc)

Labeled and annotated data in various formats, including Entity Annotation, Text Classification, and Linguistic Annotation.
Processed translation and MTPE tasks by applying linguistic expertise and utilizing CAT tools to ensure high-quality deliverables.
Performed reviewing and quality assurance tasks to ensure linguistic accuracy and consistency across deliverables.
Maintained a workflow of 2,500+ annotations per week, ensuring accuracy and consistency.
Coordinated with project managers and linguistic teams to streamline annotation guidelines and deliverables, supporting consistent project outcomes and improved team alignment.

Aug 2021 - Present

4 years 5 months

Ribeirao Preto, Brazil

English Translator and Teacher

Freelance

Translated and proofread academic papers, articles, and business content from English to Portuguese and vice versa.
Specialized in medical, technology, psychology, and human resources translations.
Provided English language instruction to A1/A2 and B1/B2 students, tailoring lessons to individual learning needs.

Feb 2021 - Oct 2021

9 months

Ribeirao Preto, Brazil

Volunteer

Casa Virtus

Facilitated homework completion for children by explaining complex concepts using age-appropriate language and educational tools.
Supported communication between stakeholders by drafting event materials in Microsoft Office and ensuring timely information flow.
Implemented regular cleaning routines using industry-standard sanitizing products to uphold a hygienic and organized environment.

Feb 2021 - Jul 2021

6 months

Ribeirao Preto, Brazil

Social Media Moderator & Content Creator

Casa Virtus

Managed the company’s entire social media presence across multiple platforms, creating and curating engaging content.
Developed content strategies, wrote articles, and planned updates to maintain a consistent brand voice.
Engaged with followers, responded to inquiries, and covered company events to enhance audience interaction.

Feb 2016 - Nov 2018

2 years 10 months

Volunteer at Nurseries

Santa Ursula Institute

Visited daycare centers and nursing homes as part of a community outreach initiative.
Coordinated and led engaging recreational and educational activities for children and elderly residents.
Fostered social interaction, emotional well-being, and a sense of community among participants.
Collaborated with teachers and staff to organize events, manage schedules, and ensure a supportive environment.
Developed empathy, communication, and leadership skills through direct service and teamwork.

Jan 2016 - Dec 2017

2 years

Volunteer at Model UN 2030 Presentation

Santa Ursula Institute

Delivered a forum presentation on the United Nations Agenda for 2030, focusing on sustainable development goals during high school coursework.
Researched and analyzed the global impact of the 2030 Agenda, highlighting key issues such as poverty, education, climate change, and inequality.
Engaged with classmates and faculty through a detailed discussion of strategies to achieve the SDGs at local and global levels.

Summary

I am a psychology student with a strong interest in Marketing, Public Relations, and Human Resources. Passionate about communication and strategy, I seek opportunities to apply my skills in dynamic environments that encourage growth and innovation.

I am eager to contribute to an organization where I can enhance both my professional and personal development while driving positive results.