Giovanna Q.
Quality Assurance Analyst
Experience
Mar 2025 - Present
9 monthsRemote
Quality Assurance Analyst
pitcrew.ai
- Reviewed and validated alerts flagged by the Pitcrew AI dashboard, ensuring accuracy and relevance for client-facing systems.
- Diagnosed edge cases, eliminated false positives, and performed image labeling validation to support high-quality AI training data.
- Contributed insights to product improvement by identifying inefficiencies and proposing process enhancements.
- Maintained strong attention to detail while managing repetitive review tasks with a continuous improvement mindset.
- Ensured timely reviews in alignment with SLA requirements and communicated proactively with internal teams and clients.
- Developed foundational skills in Level 1 customer support, including diagnosing system faults and logging tickets via HubSpot Service Desk.
Feb 2023 - Sep 2025
2 years 8 monthsNew York, United States
RemoteADS Quality Rater
WeLocalize, inc
- Evaluated and ensured the quality of digital advertisements based on company guidelines.
- Processed over 2,000 annotations per week, contributing to a safer and more effective online user experience.
Jul 2022 - Present
3 years 5 monthsBoca Raton, United States
Data Annotator
TrustScale (e2f, inc)
- Labeled and annotated data in various formats, including Entity Annotation, Text Classification, and Linguistic Annotation.
- Processed translation and MTPE tasks by applying linguistic expertise and utilizing CAT tools to ensure high-quality deliverables.
- Performed reviewing and quality assurance tasks to ensure linguistic accuracy and consistency across deliverables.
- Maintained a workflow of 2,500+ annotations per week, ensuring accuracy and consistency.
- Coordinated with project managers and linguistic teams to streamline annotation guidelines and deliverables, supporting consistent project outcomes and improved team alignment.
Aug 2021 - Present
4 years 4 monthsRibeirao Preto, Brazil
English Translator and Teacher
Freelance
- Translated and proofread academic papers, articles, and business content from English to Portuguese and vice versa.
- Specialized in medical, technology, psychology, and human resources translations.
- Provided English language instruction to A1/A2 and B1/B2 students, tailoring lessons to individual learning needs.
Feb 2021 - Oct 2021
9 monthsRibeirao Preto, Brazil
Volunteer
Casa Virtus
- Facilitated homework completion for children by explaining complex concepts using age-appropriate language and educational tools.
- Supported communication between stakeholders by drafting event materials in Microsoft Office and ensuring timely information flow.
- Implemented regular cleaning routines using industry-standard sanitizing products to uphold a hygienic and organized environment.
Feb 2021 - Jul 2021
6 monthsRibeirao Preto, Brazil
Social Media Moderator & Content Creator
Casa Virtus
- Managed the company’s entire social media presence across multiple platforms, creating and curating engaging content.
- Developed content strategies, wrote articles, and planned updates to maintain a consistent brand voice.
- Engaged with followers, responded to inquiries, and covered company events to enhance audience interaction.
Feb 2016 - Nov 2018
2 years 10 monthsVolunteer at Nurseries
Santa Ursula Institute
- Visited daycare centers and nursing homes as part of a community outreach initiative.
- Coordinated and led engaging recreational and educational activities for children and elderly residents.
- Fostered social interaction, emotional well-being, and a sense of community among participants.
- Collaborated with teachers and staff to organize events, manage schedules, and ensure a supportive environment.
- Developed empathy, communication, and leadership skills through direct service and teamwork.
Jan 2016 - Dec 2017
2 yearsVolunteer at Model UN 2030 Presentation
Santa Ursula Institute
- Delivered a forum presentation on the United Nations Agenda for 2030, focusing on sustainable development goals during high school coursework.
- Researched and analyzed the global impact of the 2030 Agenda, highlighting key issues such as poverty, education, climate change, and inequality.
- Engaged with classmates and faculty through a detailed discussion of strategies to achieve the SDGs at local and global levels.
Summary
I am a psychology student with a strong interest in Marketing, Public Relations, and Human Resources. Passionate about communication and strategy, I seek opportunities to apply my skills in dynamic environments that encourage growth and innovation.
I am eager to contribute to an organization where I can enhance both my professional and personal development while driving positive results.
Languages
Portuguese
NativeEnglish
AdvancedSpanish
ElementaryFrench
ElementaryItalian
ElementaryEducation
UNAERP
Bachelor in Psychology · Psychology · Ribeirao Preto, Brazil · 3.7
ISTC
Communications and Management · Lille, France
Certifications & licenses
English Language Proficiency Exam
UNAERP
Versant
Pearson
TOEFL Certificate
Educational Testing Service (ETS)
Fce Certificate (First Certificate In English) B2
Cambridge Assessment English
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