Ekaterina Gervassieva
Freelance AI Data Trainer – Bulgarian language
Experience
Freelance AI Data Trainer – Bulgarian language
Invisible Technologies
- AI training for a large LLM project for one of the biggest players in the industry.
Freelance Transition & Service Readiness Manager
Campari Group (Davide Campari N.V.)
- Led end-to-end service readiness and transition for the Courvoisier integration program.
- Designed and aligned new service models for infrastructure and applications.
- Delivered knowledge transfer, handover to BAU, UAT coordination, and post go-live support.
- Supported service catalogue audit, reporting structures, and onboarding of new applications.
- Technologies: Confluence, LeanIX, ServiceNow, Draw.io.
Transition & Transformation Manager – Legal Services
UnitedLex
- Delivered digital and operational transformation for clients such as Avaya, Microsoft, GSK (Haleon), and Accenture.
- Designed and implemented legal service processes (e.g., contract support, IP management).
- Developed automations, chatbots (WalkMe), websites, and client-facing tools.
- Led client workshops, stakeholder engagement, and project governance setup.
- Technologies: SharePoint, Vantage, WalkMe, Jira, Confluence, ClickUp.
Global Transition Manager – Cloud & Communications
Atos/Unify (Siemens)
- Managed global transitions across EMEA, North America, and APAC for 100+ enterprise clients.
- Designed, transitioned, and optimized 95% of all cloud projects and 90% of strategic initiatives at Unify/Atos CCS.
- Full-service lifecycle ownership: TOM design, service desk implementation, capacity planning, change/release/patch/back-up processes, configuration management.
- Major programs: Cloud services implementation and migration; ServiceNow implementation and adoption; Unified Communications partner collaboration service design and implementation; cross-border service audits.
- Technologies: GSI.Flow (inhouse Remedy-based SMS), GSI.CMDB (inhouse Oracle-based DB), SharePoint, Confluence, Jira, ServiceNow, SAP, electronic bonding.
PMO Manager
Vivacom
- Oversaw change and cross-departmental project management in support of Bulgaria’s 3G network launch.
- Conducted CR lifecycle oversight, project tracking, and executive reporting.
Executive Assistant to Managing Partner
Deloitte & Touche Bulgaria
- Supported executive operations, events, and compliance.
- Led training and prepared documentation for regional operations and global compliance.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Information Technology (13.5 years), Professional Services (11.5 years), Telecommunication (3 years), and Food and Beverage (0.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Operations (22 years), Information Technology (16.5 years), Legal (11.5 years), Human Resources (8.5 years), Project Management (5.5 years), and Product Development (0.5 years).
Summary
Highly experienced and results-driven Service Transition and Transformation Manager with a strong track record of delivering complex global initiatives across IT, telecoms, and legal services. Expert in transition planning, service readiness, TOM implementation, and process/service design, with 15+ years of hands-on leadership in enterprise transformation.
Adept at managing full lifecycle transitions, stakeholder engagement, and cross-functional delivery in high-pressure, multicultural environments. Currently operating as a freelance consultant, bringing sharp strategic insight and execution capabilities.
Skills
Service Transition & Transformation
Service Readiness & Operational Handover
Target Operating Model (Tom) Design
Process Design & Service Modelling
Project Onboarding & Delivery
Stakeholder Management (C-level & Global)
Automation & Tool Integration
Itil Processes
Prince2
Scrum
Iso 20000
Itsm Implementation And Post Go-live Support
Digital Assistance And Chatbot/automated Walkthroughs Design And Configuration
Support For Mergers, Acquisitions And Divestures (Pmi, Pgls)
Ai Data Training
Service Mapping, Audit And Gap Analysis
Ms Office Suite
Jira
Servicenow
Sharepoint
Walkme
Vantage
Confluence
Clickup
Oracle Dbs
Sap (Basic)
Remedy
Unified Comms Systems
Global Traveller
Problem Solver
Negotiator
Relationship Builder
Fast Learner
Languages
Education
English Language School ‘G. Kirkov’
Grammar education, English focus · Plovdiv, Bulgaria
Burgas Free University
Master's degree · Management · Burgas, Bulgaria
Certifications & licenses
Certified ScrumMaster
PRINCE2 Foundation
PRINCE2 Practitioner
ISO/IEC 20000 Auditor
ITIL V2 Service Manager
ITIL V3 Foundation
Profile
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