Driss Chaouat - Freelancer – Senior IT Consultant

Q: Where is Driss based?

Driss is based in Mühlheim am Main, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Driss speak?

Driss speaks the following languages: Arabic (Native), German (Native), English (Advanced) .

Q: How many years of experience does Driss have?

Driss has at least 15 years of experience. During this time, Driss has worked in at least 11 different roles and for 11 different companies . The average length of individual experience is 1 year and 5 months . Note that Driss may not have shared all experience and actually has more experience.

Q: What is Driss's latest experience?

Driss's most recent position is Freelancer – IT Service Manager at E.ON (Westnetz GmbH) .

Q: What companies has Driss worked for in recent years?

In recent years, Driss has worked for E.ON (Westnetz GmbH) and EnBW AG .

Q: Which industries is Driss most experienced in?

Driss is most experienced in industries like Utility Services , Transportation and Logistics , and Food and Beverage . Driss also has some experience in Healthcare , Chemical , and Information Technology (IT) .

Q: Which business areas is Driss most experienced in?

Driss is most experienced in business areas like Information Technology (IT) , Strategy and Planning , and Operations . Driss also has some experience in Project Management and Customer Service .

Q: Which industries has Driss worked in recently?

Driss has recently worked in industries like Utility Services .

Q: Which business areas has Driss worked in recently?

Driss has recently worked in business areas like Information Technology (IT) and Strategy and Planning .

Recommended expert

Mühlheim am Main, Germany

Experience

Jan 2023 - Dec 2025

3 years

Dortmund, Germany

Hybrid

Freelancer – IT Service Manager

E.ON (Westnetz GmbH)

Support and optimization of incident, change & problem processes based on ITIL for >10,000 users.
Problem-solving for >1,000 complex cases/year across different service towers (File Services, Identity, Citrix, ANF).
Work in the security cluster: vulnerability analysis and firewall change coordination.
Governance & migration of file services to Azure NetApp Files (M365, Citrix, PowerShell), including data optimization.
Creation and maintenance of business-critical process & operational services, enterprise documentation.
Focus on stabilization, security (endpoint hardening), and optimization through AI solutions.

Jan 2020 - Present

6 years 2 months

Freelancer – M365, Security & AI Consultant

EnBW AG

Workplace consulting in a Citrix enterprise environment: 18,000+ users, 395,000+ sessions/month, 1,700+ servers.
Development of an ASR hardening concept for >15,000 clients (>50% process acceleration through automation).
Strategic advice: M365 Apps vs. Office LTSC (security, lifecycle & deployment).
OneDrive for Business rollout in Citrix (FSLogix integration, storage optimization).
Support for M365 Copilot introduction for >10,000 employees.

Jan 2020 - Apr 2020

4 months

Freelancer – Support & Migration

Fielmann AG

3rd-level support & troubleshooting for O365 (Teams, Yammer, MFA, Azure AD).
Technical support for the 'Future Work' project implementation & BYOD support.
Automation (PowerShell) & AI workflow.

Sep 2019 - Dec 2019

4 months

Freelancer – IT Professional

Mayer Brown

Support (1st/2nd level) and user consulting in an international law firm environment.
Analysis and resolution of Office and Outlook incidents.
Enterprise governance & documentation.

Jul 2019 - Dec 2019

6 months

Freelancer – IT Administrator

KPS AG

Leading the VoIP rollout and Teams migration for the Dortmund site (>1,000 users).
Conceptual redesign of the Active Directory structure (OU redesign for >20,000 objects).
Implementation of an Azure Cognitive Services FAQ bot (innovation/AI).
Project management (Scrum) and documentation in Jira/Confluence.

Jan 2019 - Jun 2019

6 months

Freelancer – IT-Professional

ERNI Electronics GmbH & Co. KG

Managing software distribution and packaging using Matrix42.
Technical support for migrating to Office 365 ProPlus.
3rd-level support in hybrid environments and ticket management (OTRS).
Intune (MDM/MAM), Azure & Entra ID.
Asset management and client maintenance.
Office and endpoint hardening (ASR, GPO).
Macro security (VBA, OVSC).
Copilot and AI integration.

Aug 2017 - Dec 2018

1 year 5 months

On-site

Freelancer – IT specialist for system integration

AoP GmbH (assignment at Evonik Industries AG)

Onsite management for the critical production site in Worms.
Rollout and configuration of Windows 10 clients in an enterprise environment.
Ensuring SLAs and ITIL-compliant incident management.
Infrastructure support for printers, MFPs, and local networks.
Vulnerability Management & Firewalls.
Citrix (CVAD, VDA, multi-user) and FSLogix profile management.
VMware & Hyper-V Management.
Azure NetApp Files (ANF), DFS namespaces & SMB.
Migrations (ShareGate/file servers).

May 2017 - May 2017

1 month

IT service technician

IT Cargo Consulting GmbH

Handling external service requests and network troubleshooting (Bintec, VoIP).
Managing email archiving solutions (AppRiver, Mail Archive).
Operating heterogeneous client environments (Windows XP – 10).

Jun 2016 - Dec 2016

7 months

Freelancer – Client Deployment Specialist

Lyktek GmbH

Setting up an automated deployment solution (SCCM 2012 R2 & Windows Server 2012 R2).
Engineering OSD task sequences for high-volume rollouts.
Deploying Windows 7/10 to 500–1,000 notebooks.

Jul 2014 - Sep 2016

2 years 3 months

System administrator / client deployment

Hospital-Service & Catering GmbH

Planning and performing image deployments via WDS (Server 2008 R2).
Carrying out the Windows 7 migration and AD integration.
Exchange administration: user management and troubleshooting.
Configuring endpoint security (Kaspersky) and OTRS ticket management.

Feb 2010 - May 2014

4 years 4 months

IT Support Technician

Rhein-Main-Verkehrsverbund (RMV)

1st & 2nd level support for over 1,000 users (Office, Windows 7).
Coordination of service appointments and management of external hardware vendors.
Incident analysis and user support during rollouts.

Freelancer – IT Consultant (Project)

WUMAG TEXROLL GmbH & Co. KG

Overall responsibility for consolidating and rebuilding the client/server infrastructure.
Preparation of the environment for an ERP system implementation.
Creation of complete technical as-is/to-be documentation.
PowerShell & scripting.
ServiceNow, SCCM, Matrix42.
Automated update processes.
Active Directory & GPO.
Windows Server 2008–2022.
Networking (DNS, DHCP, VLAN, VPN).

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Utilities (6 years), Transportation (4.5 years), Food and Beverage (2 years), Healthcare (2 years), Chemical (1.5 years), and Information Technology (1 year).

Utilities

Transportation

Food and Beverage

Healthcare

Chemical

Information Technology

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (15 years), Strategy (6 years), Project Management (0.5 years), and Operations (0.5 years).

Information Technology

Strategy

Project Management

Operations

Summary

I combine deep engineering (M365, Citrix, PowerShell) with ITSM excellence.

My focus is on stabilizing business-critical services, enterprise security (endpoint hardening), and optimization through AI solutions (Copilot).

I stand for deep technical expertise paired with efficient processes.

Skills

Modern Workplace & Cloud Architecture
Itsm & Itil Process Management
Security, Compliance & Client Hardening
Multiuser & Virtual Workspace Ops
File Services & Infrastructure Modernization
Automation (Powershell) & Ai Workflow
High-level Troubleshooting & Analysis
Enterprise Governance & Documentation
Modern Workplace & Office: Complete M365 Saas Stack Incl. Teams, Sharepoint, Onedrive, Exchange; Office Clients (Apps, Visio, Project, Ltsc); Copilot & Ai Integration; Intune (Mdm/mam), Azure & Entra Id
Security & Hardening: Office & Endpoint Hardening (Asr, Gpo); Macro Security (Vba, Ovsc); Vulnerability Management & Firewalls
Virtualization & Vdi: Citrix (Cvad, Vda, Multiuser); Fslogix Profile Management; Vmware & Hyper-v
File Services & Storage: Azure Netapp Files (Anf); Dfs Namespaces & Smb; Migrations (Sharegate/file Server)
Automation & Itsm: Powershell & Scripting; Servicenow, Sccm, Matrix42; Automated Update Processes
Infrastructure & Network: Active Directory & Gpo; Windows Server 2008–2022; Networking (Dns, Dhcp, Vlan, Vpn)

Languages

Arabic

Native

German

Native

English

Advanced

Education

Sep 2011 - Jan 2017

Frankfurt University of Applied Sciences

Bachelor of Engineering, major in Engineering Computer Science · Engineering Computer Science · Frankfurt, Germany

Profile

Created

January 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Driss based?

Driss is based in Mühlheim am Main, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Driss speak?

Driss speaks the following languages: Arabic (Native), German (Native), English (Advanced).

How many years of experience does Driss have?

Driss has at least 15 years of experience. During this time, Driss has worked in at least 11 different roles and for 11 different companies. The average length of individual experience is 1 year and 5 months. Note that Driss may not have shared all experience and actually has more experience.

What roles would Driss be best suited for?

Based on recent experience, Driss would be well-suited for roles such as: Freelancer – IT Service Manager, Freelancer – M365, Security & AI Consultant, Freelancer – Support & Migration.

What is Driss's latest experience?

Driss's most recent position is Freelancer – IT Service Manager at E.ON (Westnetz GmbH).

What companies has Driss worked for in recent years?

In recent years, Driss has worked for E.ON (Westnetz GmbH) and EnBW AG.

Which industries is Driss most experienced in?

Driss is most experienced in industries like Utility Services, Transportation and Logistics, and Food and Beverage. Driss also has some experience in Healthcare, Chemical, and Information Technology (IT).

Which business areas is Driss most experienced in?

Driss is most experienced in business areas like Information Technology (IT), Strategy and Planning, and Operations. Driss also has some experience in Project Management and Customer Service.

Which industries has Driss worked in recently?

Driss has recently worked in industries like Utility Services.

Which business areas has Driss worked in recently?

Driss has recently worked in business areas like Information Technology (IT) and Strategy and Planning.

What is Driss's education?

Driss holds a Bachelor in Engineering Computer Science from Frankfurt University of Applied Sciences.

What is the availability of Driss?

Driss is immediately available part-time for suitable projects.

What is the rate of Driss?

Driss's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.