Driss Chaouat - Freelancer – Senior IT Consultant | Modern Workplace & AI

Mühlheim am Main, Germany

Experience

Jan 2023 - Dec 2025

3 years

Dortmund, Germany

Hybrid

Freelancer – IT Service Manager

E.ON (Westnetz GmbH)

Support and optimization of incident, change & problem processes based on ITIL for >10,000 users.
Problem-solving for >1,000 complex cases/year across different service towers (File Services, Identity, Citrix, ANF).
Work in the security cluster: vulnerability analysis and firewall change coordination.
Governance & migration of file services to Azure NetApp Files (M365, Citrix, PowerShell), including data optimization.
Creation and maintenance of business-critical process & operational services, enterprise documentation.
Focus on stabilization, security (endpoint hardening), and optimization through AI solutions.

Jan 2020 - Present

6 years 1 month

Freelancer – M365, Security & AI Consultant

EnBW AG

Workplace consulting in a Citrix enterprise environment: 18,000+ users, 395,000+ sessions/month, 1,700+ servers.
Development of an ASR hardening concept for >15,000 clients (>50% process acceleration through automation).
Strategic advice: M365 Apps vs. Office LTSC (security, lifecycle & deployment).
OneDrive for Business rollout in Citrix (FSLogix integration, storage optimization).
Support for M365 Copilot introduction for >10,000 employees.

Jan 2020 - Apr 2020

4 months

Freelancer – Support & Migration

Fielmann AG

3rd-level support & troubleshooting for O365 (Teams, Yammer, MFA, Azure AD).
Technical support for the 'Future Work' project implementation & BYOD support.
Automation (PowerShell) & AI workflow.

Sep 2019 - Dec 2019

4 months

Freelancer – IT Professional

Mayer Brown

Support (1st/2nd level) and user consulting in an international law firm environment.
Analysis and resolution of Office and Outlook incidents.
Enterprise governance & documentation.

Jul 2019 - Dec 2019

6 months

Freelancer – IT Administrator

KPS AG

Leading the VoIP rollout and Teams migration for the Dortmund site (>1,000 users).
Conceptual redesign of the Active Directory structure (OU redesign for >20,000 objects).
Implementation of an Azure Cognitive Services FAQ bot (innovation/AI).
Project management (Scrum) and documentation in Jira/Confluence.

Jan 2019 - Jun 2019

6 months

Freelancer – IT-Professional

ERNI Electronics GmbH & Co. KG

Managing software distribution and packaging using Matrix42.
Technical support for migrating to Office 365 ProPlus.
3rd-level support in hybrid environments and ticket management (OTRS).
Intune (MDM/MAM), Azure & Entra ID.
Asset management and client maintenance.
Office and endpoint hardening (ASR, GPO).
Macro security (VBA, OVSC).
Copilot and AI integration.

Aug 2017 - Dec 2018

1 year 5 months

On-site

Freelancer – IT specialist for system integration

AoP GmbH (assignment at Evonik Industries AG)

Onsite management for the critical production site in Worms.
Rollout and configuration of Windows 10 clients in an enterprise environment.
Ensuring SLAs and ITIL-compliant incident management.
Infrastructure support for printers, MFPs, and local networks.
Vulnerability Management & Firewalls.
Citrix (CVAD, VDA, multi-user) and FSLogix profile management.
VMware & Hyper-V Management.
Azure NetApp Files (ANF), DFS namespaces & SMB.
Migrations (ShareGate/file servers).

May 2017 - May 2017

1 month

IT service technician

IT Cargo Consulting GmbH

Handling external service requests and network troubleshooting (Bintec, VoIP).
Managing email archiving solutions (AppRiver, Mail Archive).
Operating heterogeneous client environments (Windows XP – 10).

Jun 2016 - Dec 2016

7 months

Freelancer – Client Deployment Specialist

Lyktek GmbH

Setting up an automated deployment solution (SCCM 2012 R2 & Windows Server 2012 R2).
Engineering OSD task sequences for high-volume rollouts.
Deploying Windows 7/10 to 500–1,000 notebooks.

Jul 2014 - Sep 2016

2 years 3 months

System administrator / client deployment

Hospital-Service & Catering GmbH

Planning and performing image deployments via WDS (Server 2008 R2).
Carrying out the Windows 7 migration and AD integration.
Exchange administration: user management and troubleshooting.
Configuring endpoint security (Kaspersky) and OTRS ticket management.

Feb 2010 - May 2014

4 years 4 months

IT Support Technician

Rhein-Main-Verkehrsverbund (RMV)

1st & 2nd level support for over 1,000 users (Office, Windows 7).
Coordination of service appointments and management of external hardware vendors.
Incident analysis and user support during rollouts.

Freelancer – IT Consultant (Project)

WUMAG TEXROLL GmbH & Co. KG

Overall responsibility for consolidating and rebuilding the client/server infrastructure.
Preparation of the environment for an ERP system implementation.
Creation of complete technical as-is/to-be documentation.
PowerShell & scripting.
ServiceNow, SCCM, Matrix42.
Automated update processes.
Active Directory & GPO.
Windows Server 2008–2022.
Networking (DNS, DHCP, VLAN, VPN).

Summary

I combine deep engineering (M365, Citrix, PowerShell) with ITSM excellence.

My focus is on stabilizing business-critical services, enterprise security (endpoint hardening), and optimization through AI solutions (Copilot).

I stand for deep technical expertise paired with efficient processes.

Skills

Modern Workplace & Cloud Architecture
Itsm & Itil Process Management
Security, Compliance & Client Hardening
Multiuser & Virtual Workspace Ops
File Services & Infrastructure Modernization
Automation (Powershell) & Ai Workflow
High-level Troubleshooting & Analysis
Enterprise Governance & Documentation
Modern Workplace & Office: Complete M365 Saas Stack Incl. Teams, Sharepoint, Onedrive, Exchange; Office Clients (Apps, Visio, Project, Ltsc); Copilot & Ai Integration; Intune (Mdm/mam), Azure & Entra Id
Security & Hardening: Office & Endpoint Hardening (Asr, Gpo); Macro Security (Vba, Ovsc); Vulnerability Management & Firewalls
Virtualization & Vdi: Citrix (Cvad, Vda, Multiuser); Fslogix Profile Management; Vmware & Hyper-v
File Services & Storage: Azure Netapp Files (Anf); Dfs Namespaces & Smb; Migrations (Sharegate/file Server)
Automation & Itsm: Powershell & Scripting; Servicenow, Sccm, Matrix42; Automated Update Processes
Infrastructure & Network: Active Directory & Gpo; Windows Server 2008–2022; Networking (Dns, Dhcp, Vlan, Vpn)